GameStop
Full Time Assistant Store Manager (Store 2872)
GameStop, New Castle, Indiana, United States, 47362
Overview
Full Time Assistant Store Manager (Store 2872) at GameStop. Working with minimal supervision, the Assistant Store Manager supports the Store Manager in all facets of store operations. Using elements of GameStop's buy, sell, trade, and reservation business model, the Circle of Life, the Assistant Store Manager develops and promotes a sales culture by creating individualized and complete solutions for every guest and providing outstanding guest service experiences through professional conduct and shared passion for gaming. You will be responsible for ensuring that products are easy to see and buy, building sales by sharing product and gaming knowledge with guests, providing a clean, organized environment in which to shop, and growing guest loyalty and repeat business. This position supervises Sales Associates and Retail Keyholders in the absence of the Store Manager. Responsibilities
Provide best-in-class guest service: promptly greet guests; respond to guest questions/concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store. Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business. Process guest purchases/returns using the Point‑of‑Sale (POS) system accurately, including handling cash and providing receipts, ensuring top-notch guest service. Respond to guest comments or questions in person or on the phone; escalate issues to the Store Manager as appropriate. Promote GameStop’s guest benefits, e.g., new title reservations program, trade‑in program, and Pro Rewards guest loyalty program. Assist the Store Manager with setting guest service expectations and training store associates in all job responsibilities, company/store policies, procedures, practices, and guidelines. Observe associate performance, provide timely feedback, address unsatisfactory performance as directed, and ensure alignment with guest service expectations. Provide recognition and feedback to associates; input written feedback into the Workday / HR service management system in partnership with the Store Manager. Ensure associates complete onboarding, job training, and compliance training prior to opening or closing shifts; ensure associates know policies, inventory control, loss prevention practices, safety, financial protocol, and ethical responsibilities. Schedule store associates, ensure breaks and meals are accounted for, supervise staffing levels, and maintain best‑in‑class guest service. Approve payroll, enter paid time off, and verify pay for time worked. Maintain store cleanliness, organization, and merchandising per guidelines; ensure fixtures and equipment are in proper working order. Fulfill Omni-Channel orders and ship daily. Protect company assets through inventory control and loss prevention; inspect packages at closing as appropriate; communicate concerns to the Store Manager. Support the store team in meeting sales, profit, and shrink goals and complete administrative duties. Perform inventory counts, restock merchandise, and ensure products are represented and organized on the sales floor. Count, balance, and reconcile daily transaction totals; complete closeout paperwork and bank deposits per guidelines. Verify shipments for discrepancies; conduct inventories and communicate discrepancies to management. Process defectives/recalls and stock pulls; ensure proper labeling and packing lists. Maintain associate and guest safety; report injuries per guidelines. Assist in maintaining store records and ensure manuals are up to date. Supervise and delegate tasks to Sales Associates and Retail Keyholders in the Store Manager’s absence. Adhere to GameStop policies and procedures and opening/closing procedures. Qualifications
Must provide proof of identity and eligibility to work in the United States. Must be at least 18 years old. High school diploma or equivalent required; associate’s or bachelor’s degree in business, marketing, merchandising, or related field preferred. At least 6 months of retail management experience preferred. At least 2 years of retail sales, guest service, and/or management experience preferred. Video game knowledge preferred. Key Skills and Abilities
Outgoing and welcoming personality with strong people skills. Provide genuine and individualized assistance to every guest. Clear verbal and written communication and listening skills; bilingual English/Spanish preferred. Ability to work in a fast-paced environment and meet objectives. Work independently and in a team; perform tasks promptly. Maintain attendance, personal appearance, safety, and respectful workplace standards. Operate Point-of-Sale (POS) system; basic math and alphabetizing skills. Complete required paperwork properly and follow written or verbal instructions. Flexible availability, including nights, weekends, and some holidays (minimum 3 days/week). Ability to work under pressure, be creative, and solve problems. Reliable, trustworthy, and able to exercise good judgment. Able to stand and move around the store for extended periods; lift up to 30 lbs. On occasion, may require knowledge of military ranks and insignia for stores located on military bases. Note: Job descriptions are subject to change based on business needs. GameStop provides equal employment opportunities and reasonable accommodations under applicable law. Compensation and Benefits
Compensation: $10.75 - $14.75 Benefits:
Full-time store positions may be eligible for incentive programs, 401(k), paid time off, dental, vision, and health insurance. Additional bonuses and incentives may apply. Employment type
Full-time Job function
Sales and Business Development Industries
Retail
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Full Time Assistant Store Manager (Store 2872) at GameStop. Working with minimal supervision, the Assistant Store Manager supports the Store Manager in all facets of store operations. Using elements of GameStop's buy, sell, trade, and reservation business model, the Circle of Life, the Assistant Store Manager develops and promotes a sales culture by creating individualized and complete solutions for every guest and providing outstanding guest service experiences through professional conduct and shared passion for gaming. You will be responsible for ensuring that products are easy to see and buy, building sales by sharing product and gaming knowledge with guests, providing a clean, organized environment in which to shop, and growing guest loyalty and repeat business. This position supervises Sales Associates and Retail Keyholders in the absence of the Store Manager. Responsibilities
Provide best-in-class guest service: promptly greet guests; respond to guest questions/concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store. Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business. Process guest purchases/returns using the Point‑of‑Sale (POS) system accurately, including handling cash and providing receipts, ensuring top-notch guest service. Respond to guest comments or questions in person or on the phone; escalate issues to the Store Manager as appropriate. Promote GameStop’s guest benefits, e.g., new title reservations program, trade‑in program, and Pro Rewards guest loyalty program. Assist the Store Manager with setting guest service expectations and training store associates in all job responsibilities, company/store policies, procedures, practices, and guidelines. Observe associate performance, provide timely feedback, address unsatisfactory performance as directed, and ensure alignment with guest service expectations. Provide recognition and feedback to associates; input written feedback into the Workday / HR service management system in partnership with the Store Manager. Ensure associates complete onboarding, job training, and compliance training prior to opening or closing shifts; ensure associates know policies, inventory control, loss prevention practices, safety, financial protocol, and ethical responsibilities. Schedule store associates, ensure breaks and meals are accounted for, supervise staffing levels, and maintain best‑in‑class guest service. Approve payroll, enter paid time off, and verify pay for time worked. Maintain store cleanliness, organization, and merchandising per guidelines; ensure fixtures and equipment are in proper working order. Fulfill Omni-Channel orders and ship daily. Protect company assets through inventory control and loss prevention; inspect packages at closing as appropriate; communicate concerns to the Store Manager. Support the store team in meeting sales, profit, and shrink goals and complete administrative duties. Perform inventory counts, restock merchandise, and ensure products are represented and organized on the sales floor. Count, balance, and reconcile daily transaction totals; complete closeout paperwork and bank deposits per guidelines. Verify shipments for discrepancies; conduct inventories and communicate discrepancies to management. Process defectives/recalls and stock pulls; ensure proper labeling and packing lists. Maintain associate and guest safety; report injuries per guidelines. Assist in maintaining store records and ensure manuals are up to date. Supervise and delegate tasks to Sales Associates and Retail Keyholders in the Store Manager’s absence. Adhere to GameStop policies and procedures and opening/closing procedures. Qualifications
Must provide proof of identity and eligibility to work in the United States. Must be at least 18 years old. High school diploma or equivalent required; associate’s or bachelor’s degree in business, marketing, merchandising, or related field preferred. At least 6 months of retail management experience preferred. At least 2 years of retail sales, guest service, and/or management experience preferred. Video game knowledge preferred. Key Skills and Abilities
Outgoing and welcoming personality with strong people skills. Provide genuine and individualized assistance to every guest. Clear verbal and written communication and listening skills; bilingual English/Spanish preferred. Ability to work in a fast-paced environment and meet objectives. Work independently and in a team; perform tasks promptly. Maintain attendance, personal appearance, safety, and respectful workplace standards. Operate Point-of-Sale (POS) system; basic math and alphabetizing skills. Complete required paperwork properly and follow written or verbal instructions. Flexible availability, including nights, weekends, and some holidays (minimum 3 days/week). Ability to work under pressure, be creative, and solve problems. Reliable, trustworthy, and able to exercise good judgment. Able to stand and move around the store for extended periods; lift up to 30 lbs. On occasion, may require knowledge of military ranks and insignia for stores located on military bases. Note: Job descriptions are subject to change based on business needs. GameStop provides equal employment opportunities and reasonable accommodations under applicable law. Compensation and Benefits
Compensation: $10.75 - $14.75 Benefits:
Full-time store positions may be eligible for incentive programs, 401(k), paid time off, dental, vision, and health insurance. Additional bonuses and incentives may apply. Employment type
Full-time Job function
Sales and Business Development Industries
Retail
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