GameStop
Full Time Assistant Store Manager (Store 3333)
At GameStop, we are a leading global retailer of video games, electronics, and gaming merchandise, committed to exceptional service and delivering the latest products to customers. Our mission is to create unforgettable experiences for our guests by pushing the boundaries of what's possible. Join us in shaping the future of gaming. Responsibilities
Provide best-in-class guest service: promptly greet guests; respond to questions/concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store. Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business. Promptly and accurately process guest purchases/return transactions using Point-of-Sale (POS) system; handle correct changes, bag merchandise, provide receipts, and ensure top-notch guest service. Respond to guest comments or questions in person or on the phone; answer calls promptly, courteously, and professionally; escalate issues to the Store Manager when appropriate. Promote GameStop’s guest benefits, e.g., new title reservations program, trade-in program, and Pro Rewards guest loyalty program. Assist the Store Manager with setting guest service expectations and training store associates in all aspects of their job responsibilities, including company/store policies, procedures, practices, and guidelines. Observe associate performance, provide timely and appropriate feedback to the Store Manager, and address unsatisfactory performance as directed, ensuring all store associates are aligned with company and store guest service expectations. Provide timely recognition and feedback to all store associates and regularly input written feedback into the HR system in partnership with the Store Manager. In partnership with the Store Manager, ensure store associates have completed onboarding, training, and compliance training prior to opening or closing a shift on their own. Associates should know all aspects of their jobs, including policies, inventory control and loss prevention practices, safety, financial protocol, and ethics. Schedule store associates following guidelines, ensure breaks and meals are accounted for as required, and supervise staffing levels to maintain optimum guest service. Approve payroll, manage paid time off, and verify that associates are paid for all time worked. Ensure all areas of the store are clean, organized, merchandised per guidelines, and that fixtures and equipment are in proper working order. Fulfill Omni-Channel orders daily. Protect company assets through inventory control and loss prevention practices; inspect packages at closing or end of shift as appropriate; report concerns to the Store Manager. Support store team in meeting and exceeding sales, profit, and shrink goals and complete required administrative and operational duties. Perform store inventory counts, restock merchandise, and move products from stock to sales floor to ensure representation and organization. Count, balance, and reconcile daily POS totals; complete closeout paperwork and bank deposits per guidelines. Verify shipments for discrepancies; conduct inventories and communicate discrepancies to the Store Manager/District Manager. Process defectives/recalls and stock pulls accurately and promptly; ensure boxes are properly labeled with packing lists. Maintain awareness of associate and guest safety; address hazardous situations promptly and report injuries per guidelines. Assist in maintaining store records/files and ensure manuals are up to date. Supervise and delegate tasks to Sales Associates and Retail Keyholders in the absence of the Store Manager. Adhere to GameStop policies and procedures, including the Associate Handbook and the Code of Standards, Ethics & Conduct. Adhere to all opening and closing procedures. Qualifications
Must provide proof of identity and eligibility to work in the United States. Must be at least 18 years old. High school diploma or equivalent required; associate’s or bachelor’s degree with emphasis in business, marketing, merchandising, or related field preferred. At least 6 months of retail management experience preferred. At least 2 years of retail sales, guest service, and/or management experience preferred. Video game knowledge preferred. Key Job Skills And Abilities
Possess an outgoing and welcoming personality with strong people skills. Provide genuine and individualized assistance to every guest during every visit. Demonstrate clear verbal and written communication and listening skills, both in person and on the phone, using spoken and written English; bilingual English/Spanish speaking and writing skills preferred. Achieve objectives in a fast-paced, rapidly changing environment. Work independently and within a team to perform all tasks as assigned and in a timely manner. Meet associate performance expectations, including, but not limited to, attendance, personal appearance, safety, and respectful workplace. Operate POS system; basic mathematics and alphabetizing skills. Complete required paperwork properly; carry out instructions furnished in written, oral or diagram form. Execute financial tasks in strict accordance with company policy. Work a flexible schedule, including extended hours/days as necessary, including nights, weekends, and some holidays; minimum of 3 days/week availability. Constructively manage pressure and adapt to stressful situations without impact on guest interactions; be a creative problem solver. Be reliable and trustworthy; always use good judgment. Able to work alone; stand and move throughout the store unassisted for up to 12 hours per day. Bend, stoop, crouch, balance, stretch, reach with arms/hands, climb on ladders, lift merchandise weighing up to 30 lbs. from ground level to minimum height of 4 feet, and utilize other basic fine and gross motor skills. Possess or acquire during employment an understanding of military ranks and related insignia (applies only to stores on military bases). Job descriptions are subject to change at any time based on business needs. GameStop is an equal opportunity employer. GameStop provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state/local law. This position accepts applications on an ongoing basis. Candidates should express their interest by clicking APPLY. Disclaimer: GameStop reserves the right to change job descriptions at any time based on business conditions/needs, including expanding responsibilities and assigning additional duties. Benefits: Full-time store positions may be eligible for incentive programs, 401(k), paid time off, dental, vision, and health insurance. Other incentives may apply. Compensation: $10.75 - $14.75 Seniority level
Mid-Senior level Employment type
Full-time Job function
Sales and Business Development Industries
Retail
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At GameStop, we are a leading global retailer of video games, electronics, and gaming merchandise, committed to exceptional service and delivering the latest products to customers. Our mission is to create unforgettable experiences for our guests by pushing the boundaries of what's possible. Join us in shaping the future of gaming. Responsibilities
Provide best-in-class guest service: promptly greet guests; respond to questions/concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store. Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business. Promptly and accurately process guest purchases/return transactions using Point-of-Sale (POS) system; handle correct changes, bag merchandise, provide receipts, and ensure top-notch guest service. Respond to guest comments or questions in person or on the phone; answer calls promptly, courteously, and professionally; escalate issues to the Store Manager when appropriate. Promote GameStop’s guest benefits, e.g., new title reservations program, trade-in program, and Pro Rewards guest loyalty program. Assist the Store Manager with setting guest service expectations and training store associates in all aspects of their job responsibilities, including company/store policies, procedures, practices, and guidelines. Observe associate performance, provide timely and appropriate feedback to the Store Manager, and address unsatisfactory performance as directed, ensuring all store associates are aligned with company and store guest service expectations. Provide timely recognition and feedback to all store associates and regularly input written feedback into the HR system in partnership with the Store Manager. In partnership with the Store Manager, ensure store associates have completed onboarding, training, and compliance training prior to opening or closing a shift on their own. Associates should know all aspects of their jobs, including policies, inventory control and loss prevention practices, safety, financial protocol, and ethics. Schedule store associates following guidelines, ensure breaks and meals are accounted for as required, and supervise staffing levels to maintain optimum guest service. Approve payroll, manage paid time off, and verify that associates are paid for all time worked. Ensure all areas of the store are clean, organized, merchandised per guidelines, and that fixtures and equipment are in proper working order. Fulfill Omni-Channel orders daily. Protect company assets through inventory control and loss prevention practices; inspect packages at closing or end of shift as appropriate; report concerns to the Store Manager. Support store team in meeting and exceeding sales, profit, and shrink goals and complete required administrative and operational duties. Perform store inventory counts, restock merchandise, and move products from stock to sales floor to ensure representation and organization. Count, balance, and reconcile daily POS totals; complete closeout paperwork and bank deposits per guidelines. Verify shipments for discrepancies; conduct inventories and communicate discrepancies to the Store Manager/District Manager. Process defectives/recalls and stock pulls accurately and promptly; ensure boxes are properly labeled with packing lists. Maintain awareness of associate and guest safety; address hazardous situations promptly and report injuries per guidelines. Assist in maintaining store records/files and ensure manuals are up to date. Supervise and delegate tasks to Sales Associates and Retail Keyholders in the absence of the Store Manager. Adhere to GameStop policies and procedures, including the Associate Handbook and the Code of Standards, Ethics & Conduct. Adhere to all opening and closing procedures. Qualifications
Must provide proof of identity and eligibility to work in the United States. Must be at least 18 years old. High school diploma or equivalent required; associate’s or bachelor’s degree with emphasis in business, marketing, merchandising, or related field preferred. At least 6 months of retail management experience preferred. At least 2 years of retail sales, guest service, and/or management experience preferred. Video game knowledge preferred. Key Job Skills And Abilities
Possess an outgoing and welcoming personality with strong people skills. Provide genuine and individualized assistance to every guest during every visit. Demonstrate clear verbal and written communication and listening skills, both in person and on the phone, using spoken and written English; bilingual English/Spanish speaking and writing skills preferred. Achieve objectives in a fast-paced, rapidly changing environment. Work independently and within a team to perform all tasks as assigned and in a timely manner. Meet associate performance expectations, including, but not limited to, attendance, personal appearance, safety, and respectful workplace. Operate POS system; basic mathematics and alphabetizing skills. Complete required paperwork properly; carry out instructions furnished in written, oral or diagram form. Execute financial tasks in strict accordance with company policy. Work a flexible schedule, including extended hours/days as necessary, including nights, weekends, and some holidays; minimum of 3 days/week availability. Constructively manage pressure and adapt to stressful situations without impact on guest interactions; be a creative problem solver. Be reliable and trustworthy; always use good judgment. Able to work alone; stand and move throughout the store unassisted for up to 12 hours per day. Bend, stoop, crouch, balance, stretch, reach with arms/hands, climb on ladders, lift merchandise weighing up to 30 lbs. from ground level to minimum height of 4 feet, and utilize other basic fine and gross motor skills. Possess or acquire during employment an understanding of military ranks and related insignia (applies only to stores on military bases). Job descriptions are subject to change at any time based on business needs. GameStop is an equal opportunity employer. GameStop provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state/local law. This position accepts applications on an ongoing basis. Candidates should express their interest by clicking APPLY. Disclaimer: GameStop reserves the right to change job descriptions at any time based on business conditions/needs, including expanding responsibilities and assigning additional duties. Benefits: Full-time store positions may be eligible for incentive programs, 401(k), paid time off, dental, vision, and health insurance. Other incentives may apply. Compensation: $10.75 - $14.75 Seniority level
Mid-Senior level Employment type
Full-time Job function
Sales and Business Development Industries
Retail
#J-18808-Ljbffr