Mass Markets
Join MCI, one of the fastest-growing tech-enabled business services companies in the USA, as a
VP BPO Sales
to lead our sales strategy and drive business growth across the BPO sector. This executive role is pivotal in expanding our market presence, building strategic partnerships, and delivering tailored outsourcing solutions to enterprise clients. Position Overview MCI delivers Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. Position Responsibilities Key Responsibilities: Strategic Sales Leadership: Develop and execute a comprehensive sales strategy to achieve aggressive growth targets and position the company as a market leader in BPO. Enterprise Client Acquisition: Identify and pursue new business opportunities across industries, focusing on enterprise-level clients with complex outsourcing needs. Relationship Management: Build and maintain trusted relationships with C-suite executives and key decision-makers to foster long-term partnerships. Solution Development: Collaborate with internal teams to design and present customized BPO solutions that deliver measurable business value. Market Expansion: Monitor emerging trends and identify new service opportunities to expand the company’s footprint in the BPO space. Sales Team Development: Recruit, mentor, and lead a high-performing sales team aligned with strategic goals and growth initiatives. Performance Management: Define and track KPIs to measure sales effectiveness, pipeline health, and revenue performance. Cross-Functional Collaboration: Work closely with delivery, operations, and marketing teams to ensure seamless execution of client engagements. Budget Oversight: Manage the sales budget, ensuring optimal resource allocation and ROI. Industry Representation: Represent the company at major industry events, conferences, and forums to enhance brand visibility and thought leadership. Candidate Qualifications Ideal Candidates
should possess: Bachelor’s degree in Business, Marketing, or related field; MBA preferred 10+ years of progressive sales experience, with at least 5 years in the BPO industry Proven success in selling complex outsourcing solutions to enterprise clients Track record of exceeding revenue targets in competitive environments Expertise in long sales cycles, high-value contract negotiation, and consultative selling Exceptional leadership, team-building, and strategic planning skills Strong communication, presentation, and relationship-building abilities Proficiency in CRM systems and sales analytics tools Deep understanding of BPO operations, market dynamics, and client needs Willingness to travel extensively for client meetings and industry events Ability to foster a culture of innovation, accountability, and continuous improvement MCI offers a competitive compensation and benefits package, including paid time off, incentives, health benefits, retirement savings, and more. We are an equal opportunity employer and welcome applications from diverse candidates. EQUAL OPPORTUNITY EMPLOYER MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. We do not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.
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VP BPO Sales
to lead our sales strategy and drive business growth across the BPO sector. This executive role is pivotal in expanding our market presence, building strategic partnerships, and delivering tailored outsourcing solutions to enterprise clients. Position Overview MCI delivers Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. Position Responsibilities Key Responsibilities: Strategic Sales Leadership: Develop and execute a comprehensive sales strategy to achieve aggressive growth targets and position the company as a market leader in BPO. Enterprise Client Acquisition: Identify and pursue new business opportunities across industries, focusing on enterprise-level clients with complex outsourcing needs. Relationship Management: Build and maintain trusted relationships with C-suite executives and key decision-makers to foster long-term partnerships. Solution Development: Collaborate with internal teams to design and present customized BPO solutions that deliver measurable business value. Market Expansion: Monitor emerging trends and identify new service opportunities to expand the company’s footprint in the BPO space. Sales Team Development: Recruit, mentor, and lead a high-performing sales team aligned with strategic goals and growth initiatives. Performance Management: Define and track KPIs to measure sales effectiveness, pipeline health, and revenue performance. Cross-Functional Collaboration: Work closely with delivery, operations, and marketing teams to ensure seamless execution of client engagements. Budget Oversight: Manage the sales budget, ensuring optimal resource allocation and ROI. Industry Representation: Represent the company at major industry events, conferences, and forums to enhance brand visibility and thought leadership. Candidate Qualifications Ideal Candidates
should possess: Bachelor’s degree in Business, Marketing, or related field; MBA preferred 10+ years of progressive sales experience, with at least 5 years in the BPO industry Proven success in selling complex outsourcing solutions to enterprise clients Track record of exceeding revenue targets in competitive environments Expertise in long sales cycles, high-value contract negotiation, and consultative selling Exceptional leadership, team-building, and strategic planning skills Strong communication, presentation, and relationship-building abilities Proficiency in CRM systems and sales analytics tools Deep understanding of BPO operations, market dynamics, and client needs Willingness to travel extensively for client meetings and industry events Ability to foster a culture of innovation, accountability, and continuous improvement MCI offers a competitive compensation and benefits package, including paid time off, incentives, health benefits, retirement savings, and more. We are an equal opportunity employer and welcome applications from diverse candidates. EQUAL OPPORTUNITY EMPLOYER MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. We do not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.
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