Tapestry, Inc.
Coach Women's Temporary Sales Associate 1
Tapestry, Inc., Central Valley, New York, United States, 10917
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last-for you to be yourself in.
Coach is part of the Tapestry portfolio - a global house of brands committed to stretching what's possible.
A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.
Responsibilities
Sales Floor
Understands organizational objectives and makes decisions that align with Company priorities Takes ownership and is committed to delivering results, while remaining actively aware of personal and store metrics; and creates personal sales and clienteling strategies in partnership with the management team. Creates short- and long-term strategies to achieve personal metrics and performance goals Takes ownership of personal survey results and creates plans to improve and overcome areas of opportunity Represents Coach as a brand ambassador Demonstrates Coach's Selling and Service expectations at all times Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customers Creates positive impressions with customers by bringing best self to work through attire consistent with Coach's Guide to Style Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and a strong knowledge of competition Provides in-depth product knowledge, including features, benefits, current offerings, and overall product value Remains aware and is clearly able to communicate current pricing and promotional strategy to customers Discusses product features and builds the sale by leveraging cross-selling skills and abilities Cross-sells and encourages beneficial product add-ons that relate to the customer's shopping needs Sensitive to customers' needs and tailors approach by reading cues Attends to the unique and individual shopping needs of each customer Works with multiple customers simultaneously and breaks away as appropriate Follows up with customers consistently and genuinely to influence/close the sale Flexes personal selling techniques to contribute to overall store financial results Builds lasting and loyal relationships with customers Leverages Coach's tools and technology to support relationship building and clienteling efforts Creates enthusiasm and positivity for a shared vision and mission Promotes and endorses a team selling environment Fosters an environment of teamwork, trust and collaboration with internal and external customers Remains solution oriented; is adaptable and flexible to changing business and store needs Welcomes feedback and adapts behaviors as appropriate Maintains a calm and professional demeanor at all times Operations
Ensures all daily tasks are completed without negatively impacting service or Coach standards Completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards consistently and in a timely manner Maintains a clean and tidy selling floor at all times Adheres to all applicable retail policies and procedures including POS, Operations and Asset Protection procedures Replenishes inventory on sales floor as needed Additional Requirements
Experience:
1-3 years of previous sales experience, preferably in a luxury retail service environment. Possesses current knowledge of fashion trends and competition in the marketplace. Education:
High school diploma or equivalent; college degree preferred. Technical:
Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie talkie, understand and read price and product release sheets. Physical:
Ability to execute at a fast pace. Ability to communicate effectively with customers and team. Ability to maneuver the sales floor, sales shelves, and stock room; climbing, bending, and kneeling are required. Ability to frequently lift and carry up to 25 pounds and, at times, lift and carry product/cartons up to 50 pounds to process product shipment/transfers. Schedule:
Ability to meet Coach Scheduling & Availability Expectations, including ability to work a flexible schedule, including nights, weekends, and holidays with high retail traffic and sales days. Note:
This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements. Tapestry, Inc., the parent company of the Coach brand, is an equal opportunity and affirmative action employer. All employment decisions are based on the applicant's or employee's qualifications as they relate to the requirements of the position. These decisions are made without regard to age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-protected basis. Visit Coach at www.coach.com. Our Competencies
Courage : Does not hold back necessary feedback; provides direct and actionable input; addresses people problems quickly and directly; is willing to take necessary action. Creativity : Comes up with new and unique ideas; makes connections among unrelated notions; valued in brainstorming settings. Customer Focus : Dedicated to meeting customer expectations; builds trust and strong relationships with customers. Dealing with Ambiguity : Can cope with change; can act without full information; handles risk and uncertainty comfortably. Drive for Results : Exceeds goals; performance-driven; focused on bottom line. Interpersonal Savvy : Builds rapport and maintains effective relationships; uses diplomacy and tact. Learning on the Fly : Learns quickly, open to change, analyzes success and failure for improvement. Our Competencies for All People Managers Strategic Agility : Anticipates future trends; creates credible visions and strategies. Developing Direct Reports and Others : Provides development opportunities and plans; supports career goals. Building Effective Teams : Builds morale and collaboration; defines team success and fosters belonging. Coach is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications as they relate to the position. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-protected basis. Visit Coach at www.coach.com.
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Sales Floor
Understands organizational objectives and makes decisions that align with Company priorities Takes ownership and is committed to delivering results, while remaining actively aware of personal and store metrics; and creates personal sales and clienteling strategies in partnership with the management team. Creates short- and long-term strategies to achieve personal metrics and performance goals Takes ownership of personal survey results and creates plans to improve and overcome areas of opportunity Represents Coach as a brand ambassador Demonstrates Coach's Selling and Service expectations at all times Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customers Creates positive impressions with customers by bringing best self to work through attire consistent with Coach's Guide to Style Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and a strong knowledge of competition Provides in-depth product knowledge, including features, benefits, current offerings, and overall product value Remains aware and is clearly able to communicate current pricing and promotional strategy to customers Discusses product features and builds the sale by leveraging cross-selling skills and abilities Cross-sells and encourages beneficial product add-ons that relate to the customer's shopping needs Sensitive to customers' needs and tailors approach by reading cues Attends to the unique and individual shopping needs of each customer Works with multiple customers simultaneously and breaks away as appropriate Follows up with customers consistently and genuinely to influence/close the sale Flexes personal selling techniques to contribute to overall store financial results Builds lasting and loyal relationships with customers Leverages Coach's tools and technology to support relationship building and clienteling efforts Creates enthusiasm and positivity for a shared vision and mission Promotes and endorses a team selling environment Fosters an environment of teamwork, trust and collaboration with internal and external customers Remains solution oriented; is adaptable and flexible to changing business and store needs Welcomes feedback and adapts behaviors as appropriate Maintains a calm and professional demeanor at all times Operations
Ensures all daily tasks are completed without negatively impacting service or Coach standards Completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards consistently and in a timely manner Maintains a clean and tidy selling floor at all times Adheres to all applicable retail policies and procedures including POS, Operations and Asset Protection procedures Replenishes inventory on sales floor as needed Additional Requirements
Experience:
1-3 years of previous sales experience, preferably in a luxury retail service environment. Possesses current knowledge of fashion trends and competition in the marketplace. Education:
High school diploma or equivalent; college degree preferred. Technical:
Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie talkie, understand and read price and product release sheets. Physical:
Ability to execute at a fast pace. Ability to communicate effectively with customers and team. Ability to maneuver the sales floor, sales shelves, and stock room; climbing, bending, and kneeling are required. Ability to frequently lift and carry up to 25 pounds and, at times, lift and carry product/cartons up to 50 pounds to process product shipment/transfers. Schedule:
Ability to meet Coach Scheduling & Availability Expectations, including ability to work a flexible schedule, including nights, weekends, and holidays with high retail traffic and sales days. Note:
This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements. Tapestry, Inc., the parent company of the Coach brand, is an equal opportunity and affirmative action employer. All employment decisions are based on the applicant's or employee's qualifications as they relate to the requirements of the position. These decisions are made without regard to age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-protected basis. Visit Coach at www.coach.com. Our Competencies
Courage : Does not hold back necessary feedback; provides direct and actionable input; addresses people problems quickly and directly; is willing to take necessary action. Creativity : Comes up with new and unique ideas; makes connections among unrelated notions; valued in brainstorming settings. Customer Focus : Dedicated to meeting customer expectations; builds trust and strong relationships with customers. Dealing with Ambiguity : Can cope with change; can act without full information; handles risk and uncertainty comfortably. Drive for Results : Exceeds goals; performance-driven; focused on bottom line. Interpersonal Savvy : Builds rapport and maintains effective relationships; uses diplomacy and tact. Learning on the Fly : Learns quickly, open to change, analyzes success and failure for improvement. Our Competencies for All People Managers Strategic Agility : Anticipates future trends; creates credible visions and strategies. Developing Direct Reports and Others : Provides development opportunities and plans; supports career goals. Building Effective Teams : Builds morale and collaboration; defines team success and fosters belonging. Coach is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications as they relate to the position. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-protected basis. Visit Coach at www.coach.com.
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