Tapestry, Inc.
Overview
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last for you to be yourself in. Coach is part of the Tapestry portfolio - a global house of brands committed to stretching what's possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity. The Sales Associate role is an integral part of the store's overall success and efficiency: demanding direct attention to our brand commitment when servicing our customers and driving results. Responsible for upholding Coach's Service and Selling Models, creating a positive first impression, building on-going customer relationships through a personalized experience, and leaving a positive, lasting impression.
Responsibilities
SALES FLOOR: Understands organizational objectives and makes decisions that align with Company priorities. Takes ownership and is committed to delivering results while remaining aware of personal and store metrics; creates personal sales and clienteling strategies in partnership with the management team. Creates short- and long-term strategies to achieve personal metrics and performance goals. Takes ownership of personal survey results and creates plans to improve and overcome areas of opportunity. Represents Coach as a brand ambassador; demonstrates Coach's Selling and Service expectations at all times. Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics. Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customers. Creates positive impressions with customers by presenting attire consistent with Coach's Guide to Style; builds credibility as a personal fashion advisor with knowledge of competition. Provides in-depth product knowledge, including features, benefits, current offerings, and overall product value; communicates current pricing and promotional strategy to customers. Discusses product features, leverages cross-selling, cross-sells and suggests add-ons related to the customer’s shopping needs. Tailors approach to customer needs, reads cues, and attends to unique shopping needs of each customer. Manages multiple customers, follows up consistently to influence/close the sale, and contributes to store financial results. Uses Coach's tools and technology to support relationship-building and clienteling efforts; promotes a team-selling environment and fosters teamwork, trust and collaboration. Maintains a calm and professional demeanor; remains solution-oriented and adaptable to changing business needs; welcomes feedback and adjusts behavior as appropriate.
Operations
Ensures all daily tasks are completed without negatively impacting service or Coach standards. Performs daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards; maintains a clean selling floor at all times. Adheres to all applicable retail policies and procedures including POS, Operations and Asset Protection; replenishes inventory on the sales floor as needed. Supports Store Inventory Process by processing shipment, stocking shelves, replenishing the sales floor, and maintaining strong organizational standards in both stockroom and sales floor. Supports cash-wrap when needed to process purchases, returns, and exchanges; efficiently processes customer transactions and assists in preparing the store by organizing functional areas and maintaining visual merchandising expectations.
Qualifications & Competencies
Drive For Results : Can be counted on to exceed goals; consistently a top performer; bottom-line oriented. Customer Focus : Dedicated to meeting internal and external customer expectations; builds effective relationships and earns trust and respect. Creativity : Generates new and unique ideas; connects unrelated notions; adds value in brainstorming settings. Interpersonal Savvy : Relates well to people at all levels; builds rapport and constructive relationships; uses diplomacy and tact. Learning on The Fly : Learns quickly, embraces change, analyzes successes and failures, and seeks solutions. Perseverance : Pursues tasks with energy and determination, especially when faced with resistance. Dealing with Ambiguity : Adapts to change, acts with partial information, handles risk and uncertainty. Additional Requirements : Experience of 1-3 years in sales, preferably in luxury retail; knowledge of fashion trends and competition. Education : High school diploma or equivalent; college degree preferred. Technical : Knowledge of cash register systems, basic computer skills, use of iPad/laptop, Mobile POS, and price/product release sheets. Physical : Ability to work at a fast pace; able to maneuver the sales floor, lift up to 25 pounds regularly and up to 50 pounds for shipments; ability to climb, bend, kneel. Schedule : Flexible scheduling including nights, weekends, and holidays as required by high retail traffic periods.
Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.
EEO & Company Information
Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications and related requirements, without regard to protected characteristics or legally protected status. Visit Coach at www.coach.com. Salary Range: $15-$22
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Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last for you to be yourself in. Coach is part of the Tapestry portfolio - a global house of brands committed to stretching what's possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity. The Sales Associate role is an integral part of the store's overall success and efficiency: demanding direct attention to our brand commitment when servicing our customers and driving results. Responsible for upholding Coach's Service and Selling Models, creating a positive first impression, building on-going customer relationships through a personalized experience, and leaving a positive, lasting impression.
Responsibilities
SALES FLOOR: Understands organizational objectives and makes decisions that align with Company priorities. Takes ownership and is committed to delivering results while remaining aware of personal and store metrics; creates personal sales and clienteling strategies in partnership with the management team. Creates short- and long-term strategies to achieve personal metrics and performance goals. Takes ownership of personal survey results and creates plans to improve and overcome areas of opportunity. Represents Coach as a brand ambassador; demonstrates Coach's Selling and Service expectations at all times. Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics. Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customers. Creates positive impressions with customers by presenting attire consistent with Coach's Guide to Style; builds credibility as a personal fashion advisor with knowledge of competition. Provides in-depth product knowledge, including features, benefits, current offerings, and overall product value; communicates current pricing and promotional strategy to customers. Discusses product features, leverages cross-selling, cross-sells and suggests add-ons related to the customer’s shopping needs. Tailors approach to customer needs, reads cues, and attends to unique shopping needs of each customer. Manages multiple customers, follows up consistently to influence/close the sale, and contributes to store financial results. Uses Coach's tools and technology to support relationship-building and clienteling efforts; promotes a team-selling environment and fosters teamwork, trust and collaboration. Maintains a calm and professional demeanor; remains solution-oriented and adaptable to changing business needs; welcomes feedback and adjusts behavior as appropriate.
Operations
Ensures all daily tasks are completed without negatively impacting service or Coach standards. Performs daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards; maintains a clean selling floor at all times. Adheres to all applicable retail policies and procedures including POS, Operations and Asset Protection; replenishes inventory on the sales floor as needed. Supports Store Inventory Process by processing shipment, stocking shelves, replenishing the sales floor, and maintaining strong organizational standards in both stockroom and sales floor. Supports cash-wrap when needed to process purchases, returns, and exchanges; efficiently processes customer transactions and assists in preparing the store by organizing functional areas and maintaining visual merchandising expectations.
Qualifications & Competencies
Drive For Results : Can be counted on to exceed goals; consistently a top performer; bottom-line oriented. Customer Focus : Dedicated to meeting internal and external customer expectations; builds effective relationships and earns trust and respect. Creativity : Generates new and unique ideas; connects unrelated notions; adds value in brainstorming settings. Interpersonal Savvy : Relates well to people at all levels; builds rapport and constructive relationships; uses diplomacy and tact. Learning on The Fly : Learns quickly, embraces change, analyzes successes and failures, and seeks solutions. Perseverance : Pursues tasks with energy and determination, especially when faced with resistance. Dealing with Ambiguity : Adapts to change, acts with partial information, handles risk and uncertainty. Additional Requirements : Experience of 1-3 years in sales, preferably in luxury retail; knowledge of fashion trends and competition. Education : High school diploma or equivalent; college degree preferred. Technical : Knowledge of cash register systems, basic computer skills, use of iPad/laptop, Mobile POS, and price/product release sheets. Physical : Ability to work at a fast pace; able to maneuver the sales floor, lift up to 25 pounds regularly and up to 50 pounds for shipments; ability to climb, bend, kneel. Schedule : Flexible scheduling including nights, weekends, and holidays as required by high retail traffic periods.
Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.
EEO & Company Information
Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications and related requirements, without regard to protected characteristics or legally protected status. Visit Coach at www.coach.com. Salary Range: $15-$22
#J-18808-Ljbffr