Hankey Group
Overview
2 days ago Be among the first 25 applicants
Position Summary This position is responsible for collecting charged off accounts. The employee will be designated a queue. This will also require good negotiation skills and listening skills. Repossession responsibilities, making decision of execution of repo. This individual needs to use good judgment and their experience to make suitable payment plans with our customers. The employee will perform all duties in accordance to Westlake’s policies, procedures and compliance.
Job Highlights This is an in-office position. All candidates should live within commutable distance of our Las Vegas, NV office.
Pay Rate
$20.50 per hour plus bonus potential of up to $6,000 or more monthly based on performance.
Essential Duties And Responsibilities
Manage accounts in assigned queue.
Responsible for collecting on their designated queue and/or assist peers.
Demonstrate good negotiation skills and work in a team environment.
Maintain daily and monthly goals.
Initiate effective outbound calls and receive inbound calls.
Produce and arrange collection solutions for customers.
Heavy skip tracing on accounts for potential leads on customers and/or vehicles.
Submit accounts for approval to pursue legal action against accounts that merit legal action.
Refer accounts to go to collection agencies, if needed.
Assign accounts out for repo.
Provide account updates and new leads on vehicles out for repossession.
Analyze account history for errors; follow up until remedied.
Execute various tasks and assignments under the direction of the Supervisor.
Multi-task.
Goal oriented for improvement and development.
Responsible for ensuring confidentiality of all aspects of the company’s operations, portfolio, customer information and computer technology.
Team player.
Essential Knowledge, Skill & Licenses
Skip tracing background.
Excellent communication, negotiation and writing skills.
Willing and able to work a flexible schedule, overtime and weekends.
Ability to multi-task in a fast paced environment.
Type minimum of 35 words per minute.
Goal oriented for improvement and advancement.
Ability to work under time constraints and daily deadlines.
Extensive knowledge of state and federal laws applicable to collections, including the Fair Debt Collections Practices Act.
Education And/Or Experience
High School diploma (or equivalent) or higher.
Minimum of 2 years work experience in the automotive finance industry.
Knowledge of collection, repossession, and skip tracing.
Ability to value collateral.
Machines, Office Equipment & Software
Daybreak or other retail consumer servicing systems.
Microsoft Excel, and Outlook.
Copier, fax and other general office supplies.
Web navigation and/or web-based applications and skip trace.
Full Time Benefits
Medical, Dental, and Vision Benefits
Life Insurance, Flexible Spending Account
401K Matching
Employee Stock Ownership Program in a $14.2 Billion Company, Plus Company Matching
Wellness Program, Daily Team Exercises
Westlake University, Certification Programs
Career Path Opportunities
Discounts on Parks, Museums, Movie Tickets, and Attractions
AT&T Wireless Discounts
Employee Loan Assistance
Annual Flu Shots, Biometric Screenings
Paid Vacation Days
Paid Sick Days
Paid Holidays
Rental Car Discounts
Dell Member Purchase Program
UKG Wallet - Advance Pay
About Us People. Purpose. Passion. These are the hallmarks of Westlake Financial Services. Westlake specializes in prime to sub-prime automotive financing. Our unique credit approval software (The Buy Program) allows dealers to get an on-the-spot loan approval without callbacks or rehashes. Westlake Financial Services is an Internet based, privately held finance company that services sub-prime and non-prime automotive retail installment contracts. Headquartered in Southern California, Westlake operates with a network of 21,000 dealers. All collections and servicing are performed in-house from our central facility in Los Angeles.
Contact CONTACT US: https://www.westlakefinancial.com/careers/
Acknowledgments We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with applicable laws.
We are an equal opportunity employer and do not unlawfully discriminate in employment. Reasonable accommodation is available for applicants during the application and/or interview process.
Job Metadata
Seniority level: Entry level
Employment type: Contract
Job function: Sales and Business Development
Note: This job description is provided for informational purposes and does not constitute a contract of employment.
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Position Summary This position is responsible for collecting charged off accounts. The employee will be designated a queue. This will also require good negotiation skills and listening skills. Repossession responsibilities, making decision of execution of repo. This individual needs to use good judgment and their experience to make suitable payment plans with our customers. The employee will perform all duties in accordance to Westlake’s policies, procedures and compliance.
Job Highlights This is an in-office position. All candidates should live within commutable distance of our Las Vegas, NV office.
Pay Rate
$20.50 per hour plus bonus potential of up to $6,000 or more monthly based on performance.
Essential Duties And Responsibilities
Manage accounts in assigned queue.
Responsible for collecting on their designated queue and/or assist peers.
Demonstrate good negotiation skills and work in a team environment.
Maintain daily and monthly goals.
Initiate effective outbound calls and receive inbound calls.
Produce and arrange collection solutions for customers.
Heavy skip tracing on accounts for potential leads on customers and/or vehicles.
Submit accounts for approval to pursue legal action against accounts that merit legal action.
Refer accounts to go to collection agencies, if needed.
Assign accounts out for repo.
Provide account updates and new leads on vehicles out for repossession.
Analyze account history for errors; follow up until remedied.
Execute various tasks and assignments under the direction of the Supervisor.
Multi-task.
Goal oriented for improvement and development.
Responsible for ensuring confidentiality of all aspects of the company’s operations, portfolio, customer information and computer technology.
Team player.
Essential Knowledge, Skill & Licenses
Skip tracing background.
Excellent communication, negotiation and writing skills.
Willing and able to work a flexible schedule, overtime and weekends.
Ability to multi-task in a fast paced environment.
Type minimum of 35 words per minute.
Goal oriented for improvement and advancement.
Ability to work under time constraints and daily deadlines.
Extensive knowledge of state and federal laws applicable to collections, including the Fair Debt Collections Practices Act.
Education And/Or Experience
High School diploma (or equivalent) or higher.
Minimum of 2 years work experience in the automotive finance industry.
Knowledge of collection, repossession, and skip tracing.
Ability to value collateral.
Machines, Office Equipment & Software
Daybreak or other retail consumer servicing systems.
Microsoft Excel, and Outlook.
Copier, fax and other general office supplies.
Web navigation and/or web-based applications and skip trace.
Full Time Benefits
Medical, Dental, and Vision Benefits
Life Insurance, Flexible Spending Account
401K Matching
Employee Stock Ownership Program in a $14.2 Billion Company, Plus Company Matching
Wellness Program, Daily Team Exercises
Westlake University, Certification Programs
Career Path Opportunities
Discounts on Parks, Museums, Movie Tickets, and Attractions
AT&T Wireless Discounts
Employee Loan Assistance
Annual Flu Shots, Biometric Screenings
Paid Vacation Days
Paid Sick Days
Paid Holidays
Rental Car Discounts
Dell Member Purchase Program
UKG Wallet - Advance Pay
About Us People. Purpose. Passion. These are the hallmarks of Westlake Financial Services. Westlake specializes in prime to sub-prime automotive financing. Our unique credit approval software (The Buy Program) allows dealers to get an on-the-spot loan approval without callbacks or rehashes. Westlake Financial Services is an Internet based, privately held finance company that services sub-prime and non-prime automotive retail installment contracts. Headquartered in Southern California, Westlake operates with a network of 21,000 dealers. All collections and servicing are performed in-house from our central facility in Los Angeles.
Contact CONTACT US: https://www.westlakefinancial.com/careers/
Acknowledgments We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with applicable laws.
We are an equal opportunity employer and do not unlawfully discriminate in employment. Reasonable accommodation is available for applicants during the application and/or interview process.
Job Metadata
Seniority level: Entry level
Employment type: Contract
Job function: Sales and Business Development
Note: This job description is provided for informational purposes and does not constitute a contract of employment.
#J-18808-Ljbffr