H&M
Overview
About the Role As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming and guiding customers through your store to actively sell our products and provide customers with support and guidance. You will use your fashion and product knowledge to give customers the information they need for the best experience. You will also work on garment refill and care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience. A Day in the Life
Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities. Provide excellent customer service: welcoming and guiding customers through the store and omni experience where available, supporting direct customer service Engage with customers to provide outstanding service Guide customers through fashion trends, stories and products in all areas of the store Effectively promote and sell products Actively promote the Customer Loyalty App (Hello Member) and in-store sustainability initiatives Represent the H&M brand positively during all customer interactions Support with commercial or operational actions to reach sales targets with the store management team Fashion & Trend Awareness
Keep up-to-date with fashion trends, styles, brands, products, competitors and relevant influencers Use product and fashion knowledge to share relevant information with customers Team & Development
Share service, fashion and store operations knowledge with colleagues Follow procedures, routines, and legal requirements in all areas of the store Give and receive feedback to learn, develop and support each other Participate in onboarding, introductions and trainings relevant for your role and development Retail Operations / Visual & Commercial Execution
Complete the full garment cycle from unpacking and refill to steaming and garment care Operate fitting room and checkout areas according to best practices Contribute to a clean and tidy sales floor and back of house Support garment presentation and maintain attractive merchandise displays, trends and stories according to visual and commercial guidelines Ensure good stock levels with replenishment on the sales floor Maintain omni services and in-store tech services/tools (Instore Care App, Click & Collect, Smart Store) Assist with opening and closing of the store Follow all health and safety guidelines and legal requirements Who You Are
You are passionate about fashion and what we create in-store You are motivated by delivering a great customer experience You are communicative, creative, curious, flexible, decisive and action-oriented You enjoy working in a collaborative and dynamic environment You have sales experience in a dynamic, collaborative environment You have experience in customer service in fashion, retail or related industries Why You\'ll Love Working at H&M
We value diverse backgrounds and promote inclusion We are a values-driven organization guided by seven values built over 75 years Access to Colleague Resource Groups for community and networking Inclusive culture where you can be yourself at work Access to a global talent community with opportunities for growth Comprehensive benefits including health insurance, wellness, family support programs, retirement plan, paid leave, and paid time off Employee discount at H&M, Other Stories, and COS Additional Information
Job Status: Hourly, Non-Exempt EEOC Code: SLS Compensation: Sales Associates Pay Rate $14.50 per hour *This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties and responsibilities assigned for this job at the company\'s discretion. **H&M may pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future. We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact recruitment_support@hm.com. Details about data collection, privacy notices and cookies are provided in our Applicant Privacy Notice and related notices.
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About the Role As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming and guiding customers through your store to actively sell our products and provide customers with support and guidance. You will use your fashion and product knowledge to give customers the information they need for the best experience. You will also work on garment refill and care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience. A Day in the Life
Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities. Provide excellent customer service: welcoming and guiding customers through the store and omni experience where available, supporting direct customer service Engage with customers to provide outstanding service Guide customers through fashion trends, stories and products in all areas of the store Effectively promote and sell products Actively promote the Customer Loyalty App (Hello Member) and in-store sustainability initiatives Represent the H&M brand positively during all customer interactions Support with commercial or operational actions to reach sales targets with the store management team Fashion & Trend Awareness
Keep up-to-date with fashion trends, styles, brands, products, competitors and relevant influencers Use product and fashion knowledge to share relevant information with customers Team & Development
Share service, fashion and store operations knowledge with colleagues Follow procedures, routines, and legal requirements in all areas of the store Give and receive feedback to learn, develop and support each other Participate in onboarding, introductions and trainings relevant for your role and development Retail Operations / Visual & Commercial Execution
Complete the full garment cycle from unpacking and refill to steaming and garment care Operate fitting room and checkout areas according to best practices Contribute to a clean and tidy sales floor and back of house Support garment presentation and maintain attractive merchandise displays, trends and stories according to visual and commercial guidelines Ensure good stock levels with replenishment on the sales floor Maintain omni services and in-store tech services/tools (Instore Care App, Click & Collect, Smart Store) Assist with opening and closing of the store Follow all health and safety guidelines and legal requirements Who You Are
You are passionate about fashion and what we create in-store You are motivated by delivering a great customer experience You are communicative, creative, curious, flexible, decisive and action-oriented You enjoy working in a collaborative and dynamic environment You have sales experience in a dynamic, collaborative environment You have experience in customer service in fashion, retail or related industries Why You\'ll Love Working at H&M
We value diverse backgrounds and promote inclusion We are a values-driven organization guided by seven values built over 75 years Access to Colleague Resource Groups for community and networking Inclusive culture where you can be yourself at work Access to a global talent community with opportunities for growth Comprehensive benefits including health insurance, wellness, family support programs, retirement plan, paid leave, and paid time off Employee discount at H&M, Other Stories, and COS Additional Information
Job Status: Hourly, Non-Exempt EEOC Code: SLS Compensation: Sales Associates Pay Rate $14.50 per hour *This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties and responsibilities assigned for this job at the company\'s discretion. **H&M may pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future. We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact recruitment_support@hm.com. Details about data collection, privacy notices and cookies are provided in our Applicant Privacy Notice and related notices.
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