H&M
About the Role
As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming & guiding customers through your store to actively sell our products and providing customers with support & guidance. You'll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. You'll also work on garment refill & care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience. A Day in the Life
Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities. Customer Sales & Profit
Provide excellent customer service: welcoming & guiding customers through the store and the omni experience where available, supporting them with direct customer service Engage with customers to provide excellent service Guide customers through fashion trends, stories & products in all areas of the store Promote and sell our products to customers Promote the Customer Loyalty App (Hello Member) and in-store sustainability initiatives Represent yourself and the H&M brand positively during all customer interactions Support with commercial or operational actions to reach sales targets with the store management team General Information
Fashion & Trend Awareness
Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers Use product and fashion knowledge to share relevant information to customers Team & Development
Retain and share service, fashion and store operations knowledge with colleagues Follow all procedures, routines, and legal requirements in all areas of the store Give & receive feedback with colleagues to learn, develop & support each other Participate in onboarding, introduction processes and trainings relevant for your role & future development Retail Operations / Visual & Commercial Execution
Complete full garment cycle from unpacking and refill to steaming and garment care Operate fitting room and checkout areas according to best practice Contribute to a clean and tidy sales floor and back of house (including stockrooms) Support garment presentation, execution and maintain attractive merchandise displays, trends & stories according to visual & commercial guidelines Ensure good stock levels with replenishment routines on the sales floor Maintain in-store omni services and tech tools in accordance with guidelines (Instore Care App, Click & Collect, Smart Store, etc.) Support opening and closing of the store Follow all health & safety guidelines and legal requirements applicable to the role Qualifications
Who You Are
You are passionate about fashion and what we create in-store You are motivated by giving customers a great experience You are communicative, creative and curious, motivated, flexible, decisive, and action-oriented You enjoy working in a collaborative and dynamic environment You have sales experience in a dynamic, collaborative environment Experience in customer service in fashion, retail or other service-related industries Why You'll Love Working at H&M
We value diverse backgrounds and believe in an inclusive workplace We are a values-driven organization guided by our 7 values Access to Colleague Resource Groups (CRGs) for community and networking Support for wellbeing and comprehensive benefits including health, wellness, family support, retirement plan, paid leave and time off Employee discount at H&M, and other brands Additional Information
Job Status:
Hourly, Non-Exempt EEOC Code:
SLS Compensation:
Sales Associates Pay Rate $13.75 per hour *This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties assigned for this job at the company's discretion. H&M may pay more or less than the posted range depending on qualifications. This range may be modified in the future. We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance during the application or interview process, please contact us. Benefits:
We offer attractive benefits with development opportunities. All employees receive a staff discount card valid for all H&M Group brands. In addition to the staff discount, employees are included in the H&M Incentive Program (HIP). Local markets may offer additional benefits. Inclusion & Diversity:
H&M is committed to inclusive, diverse and equitable workplaces. We strive for a fair and equal recruitment process and ask applicants not to attach a cover letter for bias reduction. Company Description:
H&M is a fashion brand offering the latest styles and inspiration at affordable prices in a sustainable way. H&M Fashion USA, Inc. – Maki Assessment Tool:
We use an online skills-based assessment for sales advisor positions. Completing the assessment is optional. If you choose to complete it, your score is one factor considered by the hiring team. If you have difficulties, you can request an alternative method of assessment by contacting recruitment_support@hm.com. We collect information in the assessment for evaluation and for applicant privacy notices. For more information, refer to our cookies and privacy notices.
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As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming & guiding customers through your store to actively sell our products and providing customers with support & guidance. You'll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. You'll also work on garment refill & care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience. A Day in the Life
Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities. Customer Sales & Profit
Provide excellent customer service: welcoming & guiding customers through the store and the omni experience where available, supporting them with direct customer service Engage with customers to provide excellent service Guide customers through fashion trends, stories & products in all areas of the store Promote and sell our products to customers Promote the Customer Loyalty App (Hello Member) and in-store sustainability initiatives Represent yourself and the H&M brand positively during all customer interactions Support with commercial or operational actions to reach sales targets with the store management team General Information
Fashion & Trend Awareness
Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers Use product and fashion knowledge to share relevant information to customers Team & Development
Retain and share service, fashion and store operations knowledge with colleagues Follow all procedures, routines, and legal requirements in all areas of the store Give & receive feedback with colleagues to learn, develop & support each other Participate in onboarding, introduction processes and trainings relevant for your role & future development Retail Operations / Visual & Commercial Execution
Complete full garment cycle from unpacking and refill to steaming and garment care Operate fitting room and checkout areas according to best practice Contribute to a clean and tidy sales floor and back of house (including stockrooms) Support garment presentation, execution and maintain attractive merchandise displays, trends & stories according to visual & commercial guidelines Ensure good stock levels with replenishment routines on the sales floor Maintain in-store omni services and tech tools in accordance with guidelines (Instore Care App, Click & Collect, Smart Store, etc.) Support opening and closing of the store Follow all health & safety guidelines and legal requirements applicable to the role Qualifications
Who You Are
You are passionate about fashion and what we create in-store You are motivated by giving customers a great experience You are communicative, creative and curious, motivated, flexible, decisive, and action-oriented You enjoy working in a collaborative and dynamic environment You have sales experience in a dynamic, collaborative environment Experience in customer service in fashion, retail or other service-related industries Why You'll Love Working at H&M
We value diverse backgrounds and believe in an inclusive workplace We are a values-driven organization guided by our 7 values Access to Colleague Resource Groups (CRGs) for community and networking Support for wellbeing and comprehensive benefits including health, wellness, family support, retirement plan, paid leave and time off Employee discount at H&M, and other brands Additional Information
Job Status:
Hourly, Non-Exempt EEOC Code:
SLS Compensation:
Sales Associates Pay Rate $13.75 per hour *This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties assigned for this job at the company's discretion. H&M may pay more or less than the posted range depending on qualifications. This range may be modified in the future. We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance during the application or interview process, please contact us. Benefits:
We offer attractive benefits with development opportunities. All employees receive a staff discount card valid for all H&M Group brands. In addition to the staff discount, employees are included in the H&M Incentive Program (HIP). Local markets may offer additional benefits. Inclusion & Diversity:
H&M is committed to inclusive, diverse and equitable workplaces. We strive for a fair and equal recruitment process and ask applicants not to attach a cover letter for bias reduction. Company Description:
H&M is a fashion brand offering the latest styles and inspiration at affordable prices in a sustainable way. H&M Fashion USA, Inc. – Maki Assessment Tool:
We use an online skills-based assessment for sales advisor positions. Completing the assessment is optional. If you choose to complete it, your score is one factor considered by the hiring team. If you have difficulties, you can request an alternative method of assessment by contacting recruitment_support@hm.com. We collect information in the assessment for evaluation and for applicant privacy notices. For more information, refer to our cookies and privacy notices.
#J-18808-Ljbffr