Saint-Gobain
What’s the job?
The Inside Sales Representative is a highly motivated liaison between our customers, sales teams, manufacturing, and engineering departments. Leading a team of two Customer Service Representatives, this role supports the sales process by providing order status updates, product knowledge, account support, and assistance with quote preparation. The representative ensures customer requirements are fully understood and met, while driving business process improvements, workflow standardization, and enhanced customer engagement. This role is also instrumental in coordinating new customer and new part onboarding. A key responsibility is managing customer inquiries to ensure timely responses and proactive communication of critical issues. The ideal candidate will be customer-obsessed, a strong communicator, and a passionate advocate for customer needs. A friendly, team-oriented attitude, eagerness to learn, strong work ethic, and genuine desire to help others are essential. This role is responsible for delivering excellent customer service and building loyalty through courteous, efficient interactions via chat, phone, and email, in line with our brand standards. The position also acts as a liaison between product management, manufacturing, and sales to ensure customer satisfaction, while handling administrative tasks critical to retaining high-value business. Customer Care
Deliver exceptional service by actively listening and identifying the best solutions for customers Manage inquiries with timely responses and proactive issue communication Communicate clearly and consistently via phone, email, and in person Provide accurate pricing and lead time quotations Lead customer onboarding through credit and internal systems Support and implement global pricing initiatives as annual price increase Support to NPI leader for maintaining high level of competitiveness on prototyping Developing and sending quotes to customers using digital tools such as Sales Force Maintain knowledge on products and initial support on customer inquiries and needs Resolve customer inquiries concerning billing, products; escalate to applications, quality or supply chain as appropriate System development and supervision
Drive process improvements to ensure a customer-centric and efficient department Guide and support Customer Service Representatives to deliver high-quality service Support development of digital pricing tools in coordination with Global capture support team Monitor key metrics (e.g., lead times, complaints, quote turnaround time, backlog of customer requests) and implement improvements Act as the primary point of contact for escalated customer issues Lead resolution efforts using effective problem-solving skills Collaborate with Supply Chain, Quality Assurance, and other departments to identify root causes and implement corrective actions Drive communication strategies to keep customers informed of changes, delays, and updates Coordinate internal updates with sales, manufacturing, and leadership; primary triage for customer issue escalations What do you bring?
Bachelor’s Degree in Business Administration/Marketing/Engineering (Engineering Discipline Preferred). Master’s Degree a plus. 5+ years experience in sales, customer services management/leadership role 3+ years experience working in a Manufacturing Environment 3+ years experience with direct customer contact and communication 3+ years experience in direct field sales of engineered products to OEM accounts and customer service preferred Excellent communication, presentation, organizational and leadership skills Ability to interface and influence across functions and ability to provide solutions with agility Aptitude for working autonomously. Assertiveness and the ability to be a self-starter are required for this position Identify needs, propose, and co develop new business processes leveraging technology to improve customer experience Project management skills with the ability to balance multiple projects Knowledge of Customer Relationship Management (CRM) Software Pay Transparency
Certain states require pay information be provided in job postings. Saint-Gobain aims to deliver a comprehensive Total Rewards package to support our employees’ wellbeing and help improve daily life for themselves and their families. We believe in the importance of pay transparency in what we offer prospective candidates and provide the national pay range for this position which is $79,500.00 to $123,500.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. In addition to base salary, this position is eligible for an annual bonus. The targeted bonus amount is 10% of base salary based on company and individual performance measures. The Total Target Cash range (base pay and annual bonus) for this position, is $87,450.00 to $135,850.00. Bonus payments are part of variable compensation and by nature can vary based on company and individual performance and is not a guarantee. Seniority level
Associate Employment type
Full-time Job function
Customer Service, Sales, and Manufacturing Industries We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
The Inside Sales Representative is a highly motivated liaison between our customers, sales teams, manufacturing, and engineering departments. Leading a team of two Customer Service Representatives, this role supports the sales process by providing order status updates, product knowledge, account support, and assistance with quote preparation. The representative ensures customer requirements are fully understood and met, while driving business process improvements, workflow standardization, and enhanced customer engagement. This role is also instrumental in coordinating new customer and new part onboarding. A key responsibility is managing customer inquiries to ensure timely responses and proactive communication of critical issues. The ideal candidate will be customer-obsessed, a strong communicator, and a passionate advocate for customer needs. A friendly, team-oriented attitude, eagerness to learn, strong work ethic, and genuine desire to help others are essential. This role is responsible for delivering excellent customer service and building loyalty through courteous, efficient interactions via chat, phone, and email, in line with our brand standards. The position also acts as a liaison between product management, manufacturing, and sales to ensure customer satisfaction, while handling administrative tasks critical to retaining high-value business. Customer Care
Deliver exceptional service by actively listening and identifying the best solutions for customers Manage inquiries with timely responses and proactive issue communication Communicate clearly and consistently via phone, email, and in person Provide accurate pricing and lead time quotations Lead customer onboarding through credit and internal systems Support and implement global pricing initiatives as annual price increase Support to NPI leader for maintaining high level of competitiveness on prototyping Developing and sending quotes to customers using digital tools such as Sales Force Maintain knowledge on products and initial support on customer inquiries and needs Resolve customer inquiries concerning billing, products; escalate to applications, quality or supply chain as appropriate System development and supervision
Drive process improvements to ensure a customer-centric and efficient department Guide and support Customer Service Representatives to deliver high-quality service Support development of digital pricing tools in coordination with Global capture support team Monitor key metrics (e.g., lead times, complaints, quote turnaround time, backlog of customer requests) and implement improvements Act as the primary point of contact for escalated customer issues Lead resolution efforts using effective problem-solving skills Collaborate with Supply Chain, Quality Assurance, and other departments to identify root causes and implement corrective actions Drive communication strategies to keep customers informed of changes, delays, and updates Coordinate internal updates with sales, manufacturing, and leadership; primary triage for customer issue escalations What do you bring?
Bachelor’s Degree in Business Administration/Marketing/Engineering (Engineering Discipline Preferred). Master’s Degree a plus. 5+ years experience in sales, customer services management/leadership role 3+ years experience working in a Manufacturing Environment 3+ years experience with direct customer contact and communication 3+ years experience in direct field sales of engineered products to OEM accounts and customer service preferred Excellent communication, presentation, organizational and leadership skills Ability to interface and influence across functions and ability to provide solutions with agility Aptitude for working autonomously. Assertiveness and the ability to be a self-starter are required for this position Identify needs, propose, and co develop new business processes leveraging technology to improve customer experience Project management skills with the ability to balance multiple projects Knowledge of Customer Relationship Management (CRM) Software Pay Transparency
Certain states require pay information be provided in job postings. Saint-Gobain aims to deliver a comprehensive Total Rewards package to support our employees’ wellbeing and help improve daily life for themselves and their families. We believe in the importance of pay transparency in what we offer prospective candidates and provide the national pay range for this position which is $79,500.00 to $123,500.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. In addition to base salary, this position is eligible for an annual bonus. The targeted bonus amount is 10% of base salary based on company and individual performance measures. The Total Target Cash range (base pay and annual bonus) for this position, is $87,450.00 to $135,850.00. Bonus payments are part of variable compensation and by nature can vary based on company and individual performance and is not a guarantee. Seniority level
Associate Employment type
Full-time Job function
Customer Service, Sales, and Manufacturing Industries We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr