GameStop
Full Time Assistant Store Manager (Store 0962)
GameStop, Salt Lake City, Utah, United States, 84193
Overview
At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we offer a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible. Whether you're a hardcore gamer or just starting out, we've got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!
Responsibilities
Provide best-in-class guest service: promptly greet guests; respond to guest questions/concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store.
Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business.
Promptly and accurately process guest purchases/return transactions using POS, including making correct changes, placing merchandise in a bag, providing a receipt, and ensuring top-notch guest service.
Respond to guest comments or questions in person or on the phone; answer phone calls promptly, courteously, and professionally; escalate customer issues and complaints to the Store Manager in a timely and professional manner when appropriate.
Promote GameStop’s guest benefits, e.g., new title reservations program, trade-in program, and Pro Rewards guest loyalty program.
Assist the Store Manager with setting guest service expectations for store associates and training store associates in all aspects of their job responsibilities, including company/store policies, procedures, practices, and guidelines.
Observe associate performance, provide timely and appropriate feedback, and address unsatisfactory performance as directed; ensure all store associates are aligned with company and store guest service expectations.
Provide timely recognition and feedback to store associates concerning performance; regularly input written feedback for each store associate into the HR management system in partnership with the Store Manager.
In partnership with the Store Manager, ensure store associates have completed all onboarding, job training, and compliance training prior to opening or closing a shift on their own; associates should know all aspects of their jobs, including policies, inventory control, loss prevention, safety, financial protocol, and ethical responsibilities.
Schedule store associates ensuring guidelines are followed; supervise staffing levels to achieve optimum guest service and ensure best-in-class service.
Approve payroll, manage time off requests, and verify pay for time worked.
Maintain store cleanliness, organization, and merchandising per guidelines; ensure fixtures and equipment are in proper working order.
Ensure Omni-Channel orders are fulfilled and shipped daily.
Protect company assets through inventory control and loss prevention practices; conduct checks at closing or end of shift as appropriate and communicate concerns to the Store Manager.
Support the store team in meeting sales, profit, and shrink goals and complete required administrative duties.
Perform store inventory counts, stock/restock merchandise, and ensure products are represented and organized on the sales floor.
Count, balance, and reconcile daily transaction totals in the POS system; complete closeout paperwork and bank deposits daily or per guidelines.
Verify shipments for discrepancies, conduct inventories, and communicate discrepancies to management.
Process defectives/recalls and stock pulls accurately and promptly; label boxes and include packing lists.
Maintain awareness of associate and guest safety; report injuries promptly per guidelines.
Assist in maintaining store records/files; ensure manuals are up to date.
Supervise and delegate tasks to Sales Associates and Retail Keyholders in the absence of the Store Manager.
Adhere to all store policies and procedures and to the Code of Standards, Ethics & Conduct, including opening and closing procedures.
Qualifications
Must provide proof of identity and eligibility to work in the United States.
Must be at least 18 years old.
High school diploma or equivalent required; associate’s or bachelor’s degree in business, marketing, merchandising, or related field preferred.
At least 6 months of retail management experience preferred.
At least 2 years of retail sales, guest service, and/or management experience preferred.
Video game knowledge preferred.
Key Job Skills And Abilities
Outgoing and welcoming personality with strong people skills.
Provide genuine and individualized assistance to every guest.
Clear verbal and written communication and listening skills; bilingual English/Spanish preferred.
Ability to work in a fast-paced environment and meet objectives.
Work independently and in a team; perform tasks in a timely manner.
Meet performance expectations for attendance, appearance, safety, and respectful workplace.
Operate Point-of-Sale (POS) system; basic math and alphabetizing skills.
Complete required paperwork properly and follow instructions as given.
Flexible schedule including extended hours, nights, weekends, and some holidays; minimum 3 days/week availability.
Remain reliable and trustworthy; manage pressure and adapt to situations with a problem-solving mindset.
Able to work alone; stand and move up to 12 hours per day.
Physical ability to lift up to 30 lbs and perform related tasks.
Benefits and Compensation Benefits: Full-time store positions are eligible to participate in incentive programs, 401(k), paid time off, dental, vision, and health insurance. Positions may be eligible for bonuses and other incentives. Compensation: $10.75 - $14.75 per hour.
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At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we offer a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible. Whether you're a hardcore gamer or just starting out, we've got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!
Responsibilities
Provide best-in-class guest service: promptly greet guests; respond to guest questions/concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store.
Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business.
Promptly and accurately process guest purchases/return transactions using POS, including making correct changes, placing merchandise in a bag, providing a receipt, and ensuring top-notch guest service.
Respond to guest comments or questions in person or on the phone; answer phone calls promptly, courteously, and professionally; escalate customer issues and complaints to the Store Manager in a timely and professional manner when appropriate.
Promote GameStop’s guest benefits, e.g., new title reservations program, trade-in program, and Pro Rewards guest loyalty program.
Assist the Store Manager with setting guest service expectations for store associates and training store associates in all aspects of their job responsibilities, including company/store policies, procedures, practices, and guidelines.
Observe associate performance, provide timely and appropriate feedback, and address unsatisfactory performance as directed; ensure all store associates are aligned with company and store guest service expectations.
Provide timely recognition and feedback to store associates concerning performance; regularly input written feedback for each store associate into the HR management system in partnership with the Store Manager.
In partnership with the Store Manager, ensure store associates have completed all onboarding, job training, and compliance training prior to opening or closing a shift on their own; associates should know all aspects of their jobs, including policies, inventory control, loss prevention, safety, financial protocol, and ethical responsibilities.
Schedule store associates ensuring guidelines are followed; supervise staffing levels to achieve optimum guest service and ensure best-in-class service.
Approve payroll, manage time off requests, and verify pay for time worked.
Maintain store cleanliness, organization, and merchandising per guidelines; ensure fixtures and equipment are in proper working order.
Ensure Omni-Channel orders are fulfilled and shipped daily.
Protect company assets through inventory control and loss prevention practices; conduct checks at closing or end of shift as appropriate and communicate concerns to the Store Manager.
Support the store team in meeting sales, profit, and shrink goals and complete required administrative duties.
Perform store inventory counts, stock/restock merchandise, and ensure products are represented and organized on the sales floor.
Count, balance, and reconcile daily transaction totals in the POS system; complete closeout paperwork and bank deposits daily or per guidelines.
Verify shipments for discrepancies, conduct inventories, and communicate discrepancies to management.
Process defectives/recalls and stock pulls accurately and promptly; label boxes and include packing lists.
Maintain awareness of associate and guest safety; report injuries promptly per guidelines.
Assist in maintaining store records/files; ensure manuals are up to date.
Supervise and delegate tasks to Sales Associates and Retail Keyholders in the absence of the Store Manager.
Adhere to all store policies and procedures and to the Code of Standards, Ethics & Conduct, including opening and closing procedures.
Qualifications
Must provide proof of identity and eligibility to work in the United States.
Must be at least 18 years old.
High school diploma or equivalent required; associate’s or bachelor’s degree in business, marketing, merchandising, or related field preferred.
At least 6 months of retail management experience preferred.
At least 2 years of retail sales, guest service, and/or management experience preferred.
Video game knowledge preferred.
Key Job Skills And Abilities
Outgoing and welcoming personality with strong people skills.
Provide genuine and individualized assistance to every guest.
Clear verbal and written communication and listening skills; bilingual English/Spanish preferred.
Ability to work in a fast-paced environment and meet objectives.
Work independently and in a team; perform tasks in a timely manner.
Meet performance expectations for attendance, appearance, safety, and respectful workplace.
Operate Point-of-Sale (POS) system; basic math and alphabetizing skills.
Complete required paperwork properly and follow instructions as given.
Flexible schedule including extended hours, nights, weekends, and some holidays; minimum 3 days/week availability.
Remain reliable and trustworthy; manage pressure and adapt to situations with a problem-solving mindset.
Able to work alone; stand and move up to 12 hours per day.
Physical ability to lift up to 30 lbs and perform related tasks.
Benefits and Compensation Benefits: Full-time store positions are eligible to participate in incentive programs, 401(k), paid time off, dental, vision, and health insurance. Positions may be eligible for bonuses and other incentives. Compensation: $10.75 - $14.75 per hour.
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