Grubhub
Overview
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Account Manager - Merchant Accounts
role at
Grubhub . Grubhub, part of Wonder Group Inc, connects hungry diners with our network of over 375,000 merchants nationwide. We are an industry leader in online food ordering, driven by innovative technology, user-friendly platforms and streamlined delivery capabilities. You will be part of a team that works to innovate, solve problems, grow, and have fun in the process. About The Opportunity
As an Account Manager in the SMB Merchant Network, you\'ll oversee a restaurant portfolio, optimize Grubhub accounts, enhance menu pages, and boost conversion. Your role involves cultivating restaurant relationships and driving growth. The Impact You Will Make
Develop a solid understanding of Grubhub\'s products and services, including their features, benefits, and value propositions. Assist in managing a portfolio of accounts, ensuring timely communication and addressing basic inquiries or concerns from clients. Assist restaurants in attracting new diners, boosting order volume, and delivering top-quality service to their diners. Conduct regular check-ins with restaurant partners to gather feedback, assess satisfaction levels, and identify areas for improvement. Respond to restaurant inquiries, account issues, and requests or route them to appropriate company departments within turnaround time expectations. Maintain accurate and up-to-date records of client interactions, including notes on discussions, action items, and follow-up tasks. Participate in training sessions and workshops to enhance product knowledge, sales skills, and overall proficiency in account management practices. Proactively seek opportunities to contribute to team goals and initiatives, demonstrating a willingness to learn and grow in the role. What You Bring To The Table
Outstanding, positive attitude with passion and aptitude for working in a fast-paced and fast-growing environment. Bachelor\'s Degree or equivalent years of experience; High School degree/GED required. 1-2 years of sales experience. Experience working with (or selling to) restaurant owners is a major plus. Restaurant experience is also a plus. Native-level fluency in English is required. Candidates fluent in Mandarin or Spanish are strongly preferred. Strong verbal and written communication skills. Confident making outbound calls on the phone. Proven track record of success in meeting and exceeding goals. Impeccable organizational skills, ability to balance multiple tasks, self-starter with a bias toward action and problem-solving; focuses time in the right areas. Strong computer skills (MS Office, Google products) with the ability to quickly learn new software. Experience with Salesforce.com or similar CRM is a plus. Salary, Perks & Benefits
We reward our Sales positions with competitive pay. For this role, we offer uncapped commission with a base salary range, based on factors including geographic location. New York: $50,000 - $75,000 (OTE $91,000 - $136,000). Grubhub uses geographic-specific salary structures; the final offer will consider factors such as skills, education, training, credentials, and experience. Perks
PTO: Generous paid time off to recharge. Health and Wellness: Medical, dental and vision benefits, 401k matching, employee resource groups, and paid parental leave. Compensation: Eligible for incentives, bonuses, commission, or RSUs (role-specific). Free Meals: Weekly Grubhub credit to enjoy and support local restaurants. Social Impact: Grubhub Community Fund and paid time off to support causes. Equal Opportunity
Grubhub is an equal opportunity employer. We welcome diversity and evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you need a reasonable accommodation during the employment process, please email TalentAcquisition@grubhub.com. If you are a resident of the State of California and would like a copy of our CA privacy notice, please email privacy@grubhub.com.
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Join to apply for the
Account Manager - Merchant Accounts
role at
Grubhub . Grubhub, part of Wonder Group Inc, connects hungry diners with our network of over 375,000 merchants nationwide. We are an industry leader in online food ordering, driven by innovative technology, user-friendly platforms and streamlined delivery capabilities. You will be part of a team that works to innovate, solve problems, grow, and have fun in the process. About The Opportunity
As an Account Manager in the SMB Merchant Network, you\'ll oversee a restaurant portfolio, optimize Grubhub accounts, enhance menu pages, and boost conversion. Your role involves cultivating restaurant relationships and driving growth. The Impact You Will Make
Develop a solid understanding of Grubhub\'s products and services, including their features, benefits, and value propositions. Assist in managing a portfolio of accounts, ensuring timely communication and addressing basic inquiries or concerns from clients. Assist restaurants in attracting new diners, boosting order volume, and delivering top-quality service to their diners. Conduct regular check-ins with restaurant partners to gather feedback, assess satisfaction levels, and identify areas for improvement. Respond to restaurant inquiries, account issues, and requests or route them to appropriate company departments within turnaround time expectations. Maintain accurate and up-to-date records of client interactions, including notes on discussions, action items, and follow-up tasks. Participate in training sessions and workshops to enhance product knowledge, sales skills, and overall proficiency in account management practices. Proactively seek opportunities to contribute to team goals and initiatives, demonstrating a willingness to learn and grow in the role. What You Bring To The Table
Outstanding, positive attitude with passion and aptitude for working in a fast-paced and fast-growing environment. Bachelor\'s Degree or equivalent years of experience; High School degree/GED required. 1-2 years of sales experience. Experience working with (or selling to) restaurant owners is a major plus. Restaurant experience is also a plus. Native-level fluency in English is required. Candidates fluent in Mandarin or Spanish are strongly preferred. Strong verbal and written communication skills. Confident making outbound calls on the phone. Proven track record of success in meeting and exceeding goals. Impeccable organizational skills, ability to balance multiple tasks, self-starter with a bias toward action and problem-solving; focuses time in the right areas. Strong computer skills (MS Office, Google products) with the ability to quickly learn new software. Experience with Salesforce.com or similar CRM is a plus. Salary, Perks & Benefits
We reward our Sales positions with competitive pay. For this role, we offer uncapped commission with a base salary range, based on factors including geographic location. New York: $50,000 - $75,000 (OTE $91,000 - $136,000). Grubhub uses geographic-specific salary structures; the final offer will consider factors such as skills, education, training, credentials, and experience. Perks
PTO: Generous paid time off to recharge. Health and Wellness: Medical, dental and vision benefits, 401k matching, employee resource groups, and paid parental leave. Compensation: Eligible for incentives, bonuses, commission, or RSUs (role-specific). Free Meals: Weekly Grubhub credit to enjoy and support local restaurants. Social Impact: Grubhub Community Fund and paid time off to support causes. Equal Opportunity
Grubhub is an equal opportunity employer. We welcome diversity and evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you need a reasonable accommodation during the employment process, please email TalentAcquisition@grubhub.com. If you are a resident of the State of California and would like a copy of our CA privacy notice, please email privacy@grubhub.com.
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