T-Mobile
Mobile Associate, Store-in-Store, Retail Sales
T-Mobile, Colorado Springs, Colorado, United States, 80509
Overview
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees! Job Overview
Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They are ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high-traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions. Mobile Associate SiS, exceed their performance targets Doing it the Right Way, by excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics. Job Responsibilities
Proactively engages with a broad range of customers in a highly-traffic retail environment. Educate customers and showcase the value of T-Mobile solutions using digital tools and effective communication. Leverage digital self-serve tools during customer interactions and onboarding. Identify customer needs and apply solution-based selling to demonstrate the value of T-Mobile products and services. Recommend wireless and onboarding solutions to help customers self-serve and use the T-Mobile app. Complete training on the in-store experience, new skills, products, processes, systems and reference resources. Review personal results, current promotions, and updates on the Hub to be Customer Ready. Partner with nearby store locations to onboard customers. Perform skills practice, knowledge sharing, store operations, and opening/closing procedures. Carry and secure kiosk assets and report lost keys or assets to management. Be customer-obsessed: be friendly, engaging, and able to connect at a personal level, building rapport, trust, and loyalty. Proactively reach out to potential customers to drive sales, follow up with customers, capture referrals, manage Be-Back processes, and build relationships with new and existing customers. May perform price overrides for specialty offers specific to National Retail. Build relationships with nearby leadership and teams to support the customer experience from account setup through device support and account servicing. Education and Work Experience
High School Diploma/GED (Required) 6 months of customer service and/or sales experience; retail environment preferred. Knowledge, Skills and Abilities
Customer Satisfaction: Passionate advocate focused on customer experience and performance goals. Team Building: Willingness to work with peers and store leaders, sharing best practices while serving customers. Retail Sales: Competitive drive and confidence to succeed in a fast-paced sales environment. Licenses and Certifications
At least 18 years of age Legally authorized to work in the United States Travel
Travel Required (Yes/No): No DOT Regulated
DOT Regulated Position (Yes/No): No Safety Sensitive Position (Yes/No): No Compensation and Benefits
Hourly Base Pay: $17.50, plus $5.00 per hour training pay. Within the first 90 days of employment, on-the-job training is provided and eligible for hourly training pay. After promotion to Mobile Expert, eligible for an annual incentive target of $18,000/year (incentives vary with performance and full-time status). All employees are guaranteed to earn $20/hour inclusive of base pay and incentives. All employees are eligible for an Annual Stock Grant. Benefits include medical, dental and vision insurance, flexible spending accounts, 401(k), employee stock grants, employee stock purchase plan, paid time off and holidays, parental leave, family-building benefits, disability and life insurance options, and additional voluntary coverages. Eligible employees may also receive mobile service and home internet discounts, pet insurance, and commuter/transit programs. For more information, see the benefits site: www.t-mobilebenefits.com. Equal Opportunity
T-Mobile USA, Inc. is an Equal Opportunity Employer. Decisions regarding employment are made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, citizenship status, veteran status, disability, or any other characteristic protected by law. Reasonable accommodation is available in the application or interview process; please contact ApplicantAccommodation@t-mobile.com or 1-844-873-9500 for accommodations.
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At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees! Job Overview
Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They are ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high-traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions. Mobile Associate SiS, exceed their performance targets Doing it the Right Way, by excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics. Job Responsibilities
Proactively engages with a broad range of customers in a highly-traffic retail environment. Educate customers and showcase the value of T-Mobile solutions using digital tools and effective communication. Leverage digital self-serve tools during customer interactions and onboarding. Identify customer needs and apply solution-based selling to demonstrate the value of T-Mobile products and services. Recommend wireless and onboarding solutions to help customers self-serve and use the T-Mobile app. Complete training on the in-store experience, new skills, products, processes, systems and reference resources. Review personal results, current promotions, and updates on the Hub to be Customer Ready. Partner with nearby store locations to onboard customers. Perform skills practice, knowledge sharing, store operations, and opening/closing procedures. Carry and secure kiosk assets and report lost keys or assets to management. Be customer-obsessed: be friendly, engaging, and able to connect at a personal level, building rapport, trust, and loyalty. Proactively reach out to potential customers to drive sales, follow up with customers, capture referrals, manage Be-Back processes, and build relationships with new and existing customers. May perform price overrides for specialty offers specific to National Retail. Build relationships with nearby leadership and teams to support the customer experience from account setup through device support and account servicing. Education and Work Experience
High School Diploma/GED (Required) 6 months of customer service and/or sales experience; retail environment preferred. Knowledge, Skills and Abilities
Customer Satisfaction: Passionate advocate focused on customer experience and performance goals. Team Building: Willingness to work with peers and store leaders, sharing best practices while serving customers. Retail Sales: Competitive drive and confidence to succeed in a fast-paced sales environment. Licenses and Certifications
At least 18 years of age Legally authorized to work in the United States Travel
Travel Required (Yes/No): No DOT Regulated
DOT Regulated Position (Yes/No): No Safety Sensitive Position (Yes/No): No Compensation and Benefits
Hourly Base Pay: $17.50, plus $5.00 per hour training pay. Within the first 90 days of employment, on-the-job training is provided and eligible for hourly training pay. After promotion to Mobile Expert, eligible for an annual incentive target of $18,000/year (incentives vary with performance and full-time status). All employees are guaranteed to earn $20/hour inclusive of base pay and incentives. All employees are eligible for an Annual Stock Grant. Benefits include medical, dental and vision insurance, flexible spending accounts, 401(k), employee stock grants, employee stock purchase plan, paid time off and holidays, parental leave, family-building benefits, disability and life insurance options, and additional voluntary coverages. Eligible employees may also receive mobile service and home internet discounts, pet insurance, and commuter/transit programs. For more information, see the benefits site: www.t-mobilebenefits.com. Equal Opportunity
T-Mobile USA, Inc. is an Equal Opportunity Employer. Decisions regarding employment are made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, citizenship status, veteran status, disability, or any other characteristic protected by law. Reasonable accommodation is available in the application or interview process; please contact ApplicantAccommodation@t-mobile.com or 1-844-873-9500 for accommodations.
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