Macy's
Seasonal Retail Commission Sales Associate - Fine Jewelry, Colonie Center
Macy's, Albany, New York, United States
Overview
As a Fine Jewelry Sales Colleague, you provide outstanding customer service in our Fine Jewelry and Watch Complex, creating shopping experiences that make every customer feel welcomed, comfortable, and valued. You bring elegance, expertise, and personalized service to every interaction, helping customers find the perfect piece to celebrate life’s special moments. With a passion for fine craftsmanship and a deep understanding of precious metals, gemstones, and luxury brands, you continually demonstrate superior product knowledge to educate and assist customers in selecting items that suit their tastes, preferences, and budgets. You focus on building lasting client relationships through consultative selling, genuine hospitality, and active use of our clientele program. In addition to meeting sales goals, other key responsibilities include promoting our loyalty and warranty programs, supporting inventory and fulfillment activities, and supporting special events. You will ensure the security, accuracy, and impeccable presentation of merchandise and work closely with your team to achieve sales goals and uphold operational excellence in all aspects of the Fine Jewelry department. Responsibilities
Provide outstanding customer service in the Fine Jewelry and Watch Complex, creating welcoming and personalized shopping experiences. Demonstrate elegant product knowledge to educate and assist customers in selecting items that fit their tastes, preferences, and budgets. Build lasting client relationships through consultative selling and active use of the clientele program. Promote loyalty and warranty programs; support inventory, fulfillment, and event activities. Ensure security, accuracy, and impeccable presentation of merchandise. Collaborate with the team to achieve sales goals and uphold operational excellence. Who You Are / Qualifications
Flexible availability, including days, evenings, weekends and holidays, with regular, dependable attendance and punctuality. Must be able to: understand and communicate effectively with customers, co-workers, and supervisors; read and understand employment policies and safety rules/procedures in English. Provide product recommendations, assist with fittings and digital shopping tools, and create a welcoming, knowledgeable shopping experience. Drive sales and operational excellence by leveraging product knowledge, participating in vendor training and events, using point-of-sale tools effectively, and ensuring accurate stock presentation and replenishment. Drive sales and client loyalty by maintaining an organized, shoppable space; leveraging clienteling tools to promote offers and product launches; participating in sales events; staying up to date through ongoing training. Achieve client and protection plan goals in addition to sales goals. Acquire new customers by opening credit accounts and sharing loyalty benefits. Meet and surpass daily sales goals by delivering exceptional service. Effectively use point-of-sale technology and digital tools to streamline transactions and enhance the shopping experience. 1-2 years of related experience required. Essential Physical Requirements
Talking, lifting, constant moving, standing, and reaching with arms and hands. Standing for extended periods, lifting at least 25 lbs, stooping, kneeling, crouching, climbing ladders, reaching above eye level. Close vision, color vision, depth perception, and focus adjustment. Frequent use of computers and technology, including handheld equipment and cash register operations. What We Can Offer You
Join a team where work is rewarding and fun. We offer a dynamic, inclusive environment with competitive pay and benefits, comprehensive health and wellness coverage, and a 401(k) match. Paid time off and eight paid holidays, plus opportunities for continuous learning and leadership development. Build community through Colleague Resource Groups and volunteer opportunities. Merchandise discounts Performance-based incentives Annual merit review Employee Assistance Program with mental health counseling and legal/financial advice Access the full menu of benefits offerings by request during the application process. About Us
This is a great time to join Macy’s. Whether you’re helping a customer find the perfect gift, streamlining operations, enhancing our online shopping experience, buying in-style merchandise, or designing a balloon for the Thanksgiving Day Parade, Macy’s offers opportunities to be part of memorable moments in people’s lives. Join us and help write the next chapter in our story – Apply Today! This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy’s Inc. reserves the right to amend this job description at any time. Macy’s Inc. is an Equal Opportunity Employer, committed to an inclusive work environment.
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As a Fine Jewelry Sales Colleague, you provide outstanding customer service in our Fine Jewelry and Watch Complex, creating shopping experiences that make every customer feel welcomed, comfortable, and valued. You bring elegance, expertise, and personalized service to every interaction, helping customers find the perfect piece to celebrate life’s special moments. With a passion for fine craftsmanship and a deep understanding of precious metals, gemstones, and luxury brands, you continually demonstrate superior product knowledge to educate and assist customers in selecting items that suit their tastes, preferences, and budgets. You focus on building lasting client relationships through consultative selling, genuine hospitality, and active use of our clientele program. In addition to meeting sales goals, other key responsibilities include promoting our loyalty and warranty programs, supporting inventory and fulfillment activities, and supporting special events. You will ensure the security, accuracy, and impeccable presentation of merchandise and work closely with your team to achieve sales goals and uphold operational excellence in all aspects of the Fine Jewelry department. Responsibilities
Provide outstanding customer service in the Fine Jewelry and Watch Complex, creating welcoming and personalized shopping experiences. Demonstrate elegant product knowledge to educate and assist customers in selecting items that fit their tastes, preferences, and budgets. Build lasting client relationships through consultative selling and active use of the clientele program. Promote loyalty and warranty programs; support inventory, fulfillment, and event activities. Ensure security, accuracy, and impeccable presentation of merchandise. Collaborate with the team to achieve sales goals and uphold operational excellence. Who You Are / Qualifications
Flexible availability, including days, evenings, weekends and holidays, with regular, dependable attendance and punctuality. Must be able to: understand and communicate effectively with customers, co-workers, and supervisors; read and understand employment policies and safety rules/procedures in English. Provide product recommendations, assist with fittings and digital shopping tools, and create a welcoming, knowledgeable shopping experience. Drive sales and operational excellence by leveraging product knowledge, participating in vendor training and events, using point-of-sale tools effectively, and ensuring accurate stock presentation and replenishment. Drive sales and client loyalty by maintaining an organized, shoppable space; leveraging clienteling tools to promote offers and product launches; participating in sales events; staying up to date through ongoing training. Achieve client and protection plan goals in addition to sales goals. Acquire new customers by opening credit accounts and sharing loyalty benefits. Meet and surpass daily sales goals by delivering exceptional service. Effectively use point-of-sale technology and digital tools to streamline transactions and enhance the shopping experience. 1-2 years of related experience required. Essential Physical Requirements
Talking, lifting, constant moving, standing, and reaching with arms and hands. Standing for extended periods, lifting at least 25 lbs, stooping, kneeling, crouching, climbing ladders, reaching above eye level. Close vision, color vision, depth perception, and focus adjustment. Frequent use of computers and technology, including handheld equipment and cash register operations. What We Can Offer You
Join a team where work is rewarding and fun. We offer a dynamic, inclusive environment with competitive pay and benefits, comprehensive health and wellness coverage, and a 401(k) match. Paid time off and eight paid holidays, plus opportunities for continuous learning and leadership development. Build community through Colleague Resource Groups and volunteer opportunities. Merchandise discounts Performance-based incentives Annual merit review Employee Assistance Program with mental health counseling and legal/financial advice Access the full menu of benefits offerings by request during the application process. About Us
This is a great time to join Macy’s. Whether you’re helping a customer find the perfect gift, streamlining operations, enhancing our online shopping experience, buying in-style merchandise, or designing a balloon for the Thanksgiving Day Parade, Macy’s offers opportunities to be part of memorable moments in people’s lives. Join us and help write the next chapter in our story – Apply Today! This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy’s Inc. reserves the right to amend this job description at any time. Macy’s Inc. is an Equal Opportunity Employer, committed to an inclusive work environment.
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