T-MOBILE USA, Inc.
Mobile Associate, Store-in-Store, Retail Sales
T-MOBILE USA, Inc., Rockford, Illinois, United States, 61103
Overview
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees! Job Overview: Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They are ambassadors who create energy and excitement around our products and services. They thrive in a high-traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving. They excel at building and deepening relationships with customers through meaningful interactions, identifying customer needs, and educating, demonstrating, and recommending solutions. Mobile Associate SiS exceed their performance targets by doing it the right way, excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics. Job Responsibilities
Proactively engages with a broad range of customers in a highly-traffic retail environment. Use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions. Leverage digital self-serve tools during customer interactions and onboarding; identify customer needs and use solution-based selling to demonstrate the value of T-Mobile products and services. Recommend wireless solutions and onboarding solutions to help customers self-serve and use the T-Mobile app, deepening relationships and ensuring satisfaction. Complete training on the in-store experience, new skills, products, processes, systems, and resources. Review personal results, current promotions, and Hub updates to stay customer-ready. Partner with nearby store locations to onboard customers. Perform skills practice, knowledge sharing, store operations, opening and closing procedures, and related tasks, including handling keys and reporting lost keys/assets. Customer-obsessed: be passionate, friendly, and engaging; connect with customers, match pace, build rapport, trust, and loyalty. Proactively reach out to potential customers to drive sales activity, follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers. May perform price overrides for specialty offers in National Retail. Build relationships with nearby leadership and teams to support the customer experience from account setup to device support and servicing. Education : High School Diploma/GED (Required) Work Experience : 6 months of customer service and/or sales experience; Retail environment preferred (Required) Knowledge, Skills and Abilities : Customer satisfaction, passion for helping customers, effective at balancing customer experience and performance goals (Required); Team building; Retail sales; competitive drive and confidence in a fast-paced environment (Required) Licenses and Certifications : * At least 18 years of age * Legally authorized to work in the United States Travel : Travel Required (Yes/No): No DOT Regulated : DOT Regulated Position (Yes/No): No Safety Sensitive Position : Safety Sensitive Position (Yes/No): No Hourly Base Pay: $17.50, plus $5.00 per hour training pay. Within the first 90 days working at T-Mobile, Mobile Associates receive on-the-job training and are eligible for hourly training pay. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. Actual incentives vary based on performance and full-time status. All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives. Every employee at T-Mobile is eligible for an Annual Stock Grant. At T-Mobile, our benefits exemplify the spirit of One Team, Together! Full and part-time employees have access to the same benefits when eligible. Benefits include medical, dental and vision insurance, flexible spending accounts, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays per year, paid parental and family leave, family building benefits, backup care, childcare subsidy, tuition assistance, college coaching, disability and life insurance options, and voluntary coverage options. Eligible employees may also receive mobile service and home internet discounts, pet insurance, and access to commuter and transit programs. For more details, visit
www.t-mobilebenefits.com . Never stop growing! The Un-carrier doesn’t have a corporate ladder—it’s a jungle gym of possibilities. We help employees grow in their careers as part of our values-driven culture. By applying for this opportunity, you are investing in your career growth. T-Mobile USA, Inc. is an Equal Opportunity Employer. Decisions concerning the employment relationship will be made without regard to protected characteristics. If you need reasonable accommodation at any point in the application or interview process, please email
ApplicantAccommodation@t-mobile.com
or call 1-844-873-9500. This contact channel is not a means to apply for or inquire about a position.
#J-18808-Ljbffr
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees! Job Overview: Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They are ambassadors who create energy and excitement around our products and services. They thrive in a high-traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving. They excel at building and deepening relationships with customers through meaningful interactions, identifying customer needs, and educating, demonstrating, and recommending solutions. Mobile Associate SiS exceed their performance targets by doing it the right way, excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics. Job Responsibilities
Proactively engages with a broad range of customers in a highly-traffic retail environment. Use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions. Leverage digital self-serve tools during customer interactions and onboarding; identify customer needs and use solution-based selling to demonstrate the value of T-Mobile products and services. Recommend wireless solutions and onboarding solutions to help customers self-serve and use the T-Mobile app, deepening relationships and ensuring satisfaction. Complete training on the in-store experience, new skills, products, processes, systems, and resources. Review personal results, current promotions, and Hub updates to stay customer-ready. Partner with nearby store locations to onboard customers. Perform skills practice, knowledge sharing, store operations, opening and closing procedures, and related tasks, including handling keys and reporting lost keys/assets. Customer-obsessed: be passionate, friendly, and engaging; connect with customers, match pace, build rapport, trust, and loyalty. Proactively reach out to potential customers to drive sales activity, follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers. May perform price overrides for specialty offers in National Retail. Build relationships with nearby leadership and teams to support the customer experience from account setup to device support and servicing. Education : High School Diploma/GED (Required) Work Experience : 6 months of customer service and/or sales experience; Retail environment preferred (Required) Knowledge, Skills and Abilities : Customer satisfaction, passion for helping customers, effective at balancing customer experience and performance goals (Required); Team building; Retail sales; competitive drive and confidence in a fast-paced environment (Required) Licenses and Certifications : * At least 18 years of age * Legally authorized to work in the United States Travel : Travel Required (Yes/No): No DOT Regulated : DOT Regulated Position (Yes/No): No Safety Sensitive Position : Safety Sensitive Position (Yes/No): No Hourly Base Pay: $17.50, plus $5.00 per hour training pay. Within the first 90 days working at T-Mobile, Mobile Associates receive on-the-job training and are eligible for hourly training pay. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. Actual incentives vary based on performance and full-time status. All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives. Every employee at T-Mobile is eligible for an Annual Stock Grant. At T-Mobile, our benefits exemplify the spirit of One Team, Together! Full and part-time employees have access to the same benefits when eligible. Benefits include medical, dental and vision insurance, flexible spending accounts, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays per year, paid parental and family leave, family building benefits, backup care, childcare subsidy, tuition assistance, college coaching, disability and life insurance options, and voluntary coverage options. Eligible employees may also receive mobile service and home internet discounts, pet insurance, and access to commuter and transit programs. For more details, visit
www.t-mobilebenefits.com . Never stop growing! The Un-carrier doesn’t have a corporate ladder—it’s a jungle gym of possibilities. We help employees grow in their careers as part of our values-driven culture. By applying for this opportunity, you are investing in your career growth. T-Mobile USA, Inc. is an Equal Opportunity Employer. Decisions concerning the employment relationship will be made without regard to protected characteristics. If you need reasonable accommodation at any point in the application or interview process, please email
ApplicantAccommodation@t-mobile.com
or call 1-844-873-9500. This contact channel is not a means to apply for or inquire about a position.
#J-18808-Ljbffr