T-Mobile
Mobile Associate, Store-in-Store, Retail Sales
T-Mobile, Rockford, Illinois, United States, 61103
Overview
Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They are ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high-traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions. Job Responsibilities
Proactively engages with a broad range of customers in a highly-traffic retail environment. You will use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions. Leverage digital self-serve tools during customer interactions and the onboarding process. Identify customer needs and use solution-based selling techniques to demonstrate the value of T-Mobile products and services. Recommend wireless solutions and onboarding processes to help customers self-serve and utilize the T-Mobile app, deepening relationships and ensuring satisfaction. Complete training on the in-store experience, new skills, products and processes, and knowledge of systems and reference resources. Review personal results, current promotions, and updates to stay Customer Ready. Partner with nearby store locations for proper onboarding. Perform skills practice, knowledge sharing, store operations, opening and closing procedures, and related asset security responsibilities (e.g., carrying and securing keys and kiosk assets). Be customer-obsessed: be passionate, friendly, and engaging; connect on a personal level, build rapport, trust, and loyalty; provide exceptional service and exceed customer expectations. Proactively reach out to potential customers to drive sales activity, follow up, capture referrals, manage Be Back processes, and build relationships with new and existing customers. Perform price overrides for specialty offers as applicable. Build relationships with nearby leadership and teams to support the customer experience from account setup to device support and account servicing. Education and Experience
High School Diploma/GED (Required) 6 months of customer service and/or sales experience; Retail environment preferred (Required) Knowledge, Skills and Abilities
Customer Satisfaction: passionate customer advocate with the ability to balance customer experience and performance goals (Required) Team Building: willingness to work with peers and store leaders, learning and sharing best practices (Required) Retail Sales: competitive drive and confidence to succeed in a fast-paced environment (Required) Licenses and Certifications
At least 18 years of age Legally authorized to work in the United States Travel
Travel Required (Yes/No): No Compensation and Benefits
Hourly Base Pay: $17.50, plus $5.00 per hour training pay. Within the first 90 days, on-the-job training and eligibility for hourly training pay. After training, potential to earn incentives; annualized incentive target of $18,000/year, with variation based on performance and status. All employees are eligible for an Annual Stock Grant. Benefits include medical, dental, and vision insurance; a flexible spending account; 401(k); employee stock grants and employee stock purchase plan; paid time off and holidays; parental and family leave; family building benefits; back-up care; childcare subsidy; tuition assistance; and other voluntary coverage options. Access to mobile service and home internet discounts, pet insurance, and commuter/transit programs. For more details on benefits, visit www.t-mobilebenefits.com. To learn about T-Mobile’s Equal Opportunity Employer statement and accommodation process, see the company’s policy. If you require reasonable accommodation during the application or interview process, please email ApplicantAccommodation@t-mobile.com or call 1-844-873-9500. Seniority level
Entry level Employment type
Part-time Job function
Sales and Business Development Industries Telecommunications
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Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They are ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high-traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions. Job Responsibilities
Proactively engages with a broad range of customers in a highly-traffic retail environment. You will use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions. Leverage digital self-serve tools during customer interactions and the onboarding process. Identify customer needs and use solution-based selling techniques to demonstrate the value of T-Mobile products and services. Recommend wireless solutions and onboarding processes to help customers self-serve and utilize the T-Mobile app, deepening relationships and ensuring satisfaction. Complete training on the in-store experience, new skills, products and processes, and knowledge of systems and reference resources. Review personal results, current promotions, and updates to stay Customer Ready. Partner with nearby store locations for proper onboarding. Perform skills practice, knowledge sharing, store operations, opening and closing procedures, and related asset security responsibilities (e.g., carrying and securing keys and kiosk assets). Be customer-obsessed: be passionate, friendly, and engaging; connect on a personal level, build rapport, trust, and loyalty; provide exceptional service and exceed customer expectations. Proactively reach out to potential customers to drive sales activity, follow up, capture referrals, manage Be Back processes, and build relationships with new and existing customers. Perform price overrides for specialty offers as applicable. Build relationships with nearby leadership and teams to support the customer experience from account setup to device support and account servicing. Education and Experience
High School Diploma/GED (Required) 6 months of customer service and/or sales experience; Retail environment preferred (Required) Knowledge, Skills and Abilities
Customer Satisfaction: passionate customer advocate with the ability to balance customer experience and performance goals (Required) Team Building: willingness to work with peers and store leaders, learning and sharing best practices (Required) Retail Sales: competitive drive and confidence to succeed in a fast-paced environment (Required) Licenses and Certifications
At least 18 years of age Legally authorized to work in the United States Travel
Travel Required (Yes/No): No Compensation and Benefits
Hourly Base Pay: $17.50, plus $5.00 per hour training pay. Within the first 90 days, on-the-job training and eligibility for hourly training pay. After training, potential to earn incentives; annualized incentive target of $18,000/year, with variation based on performance and status. All employees are eligible for an Annual Stock Grant. Benefits include medical, dental, and vision insurance; a flexible spending account; 401(k); employee stock grants and employee stock purchase plan; paid time off and holidays; parental and family leave; family building benefits; back-up care; childcare subsidy; tuition assistance; and other voluntary coverage options. Access to mobile service and home internet discounts, pet insurance, and commuter/transit programs. For more details on benefits, visit www.t-mobilebenefits.com. To learn about T-Mobile’s Equal Opportunity Employer statement and accommodation process, see the company’s policy. If you require reasonable accommodation during the application or interview process, please email ApplicantAccommodation@t-mobile.com or call 1-844-873-9500. Seniority level
Entry level Employment type
Part-time Job function
Sales and Business Development Industries Telecommunications
#J-18808-Ljbffr