Thecentersohio
Posted Friday, August 22, 2025 at 4:00 AM
JOB QUALIFICATIONS
Master’s degree in Social Work, Counseling or a social service discipline with a minimum of three years of mental health, chemical dependency, and/or social services work experience including a minimum of one year of supervisory experience, or equivalent combination of education and experience.
Licensed in the state of Ohio as a LSW or LPC. an LISW or an LPCC is preferred.
Demonstrates leadership of high-performing teams in a community behavioral health setting.
Experience working with Transition-Age Youth preferred.
Permanent Supportive Housing (PSH) is a model that combines low-barrier, affordable housing, health care, and supportive services to help individuals and families lead more stable lives. PSH typically targets people who are homeless or otherwise unstably housed, experience multiple barriers to housing, and are unable to maintain housing stability without supportive services.
PSH is an intervention that combines affordable housing assistance with voluntary support services to address the needs of chronically homeless people. The services are designed to build independent living and tenancy skills and connect people with community-based health care, treatment and employment services. In addition to ending homelessness for people who are chronically homeless, research has demonstrated that permanent supportive housing can increase housing stability and improve health.
Permanent supportive housing services offers safe, stable and non-time limited housing along with services designed to support transition-age youth (TAY) ages 18-24, adults, and their families in reaching their goals. Services may include physical and behavioral health care, employment and education supports, conflict and family mediation, and other services to assist residents to maintain stable housing, improve their quality of life, and move successfully into the future. The development of positive relationships with staff and among residents is prioritized, services are voluntary and tailored to each resident, and are easily accessible to foster independent living skills, self-sufficiency, recovery, and housing retention.
Under the supervision of the Director, Permanent Supportive Housing Services (PSHS), the PSHS Manager has administrative, clinical, financial, and operational oversight of the assigned PSH, TAY, and other PSH locations and support services staff. Responsible for implementing, monitoring, and evaluating methods for service delivery and collaborates with EDEN, FrontLine, Housing First Collaboration partners, and other stakeholders representing the social services aspect of the assigned PSH locations.
The PSH Manager will work closely with the PSH Director to ensure all assigned support services staff are trained in evidenced-based practices/best practices to better serve the needs of the population.
The PSH Manager will work in collaboration with the PSH Director and EDEN to ensure that all goals and objectives specified for the the assigned EDEN properties are achieved within established time lines. The PSH Manager will represent The Centers at Housing First Collaboration and other community meetings as a key participant on behalf of the Director, PSH as needed. Provides leadership and coordination of agency program, ensuring adherence to all professional, clinical, and ethical standards. Works in collaboration with the Director, PSH to recruit, train, and evaluate assigned employees. Provides administrative and clinical supervision to assigned PSH Team members to ensure timely, high-quality service delivery. Ensures effective performance for assigned PSH Team members including timely and accurate documentation and recordkeeping by monitoring and analyzing system database and records and implementing corrective action as necessary. Ensures proper utilization and timeliness of services and optimizes client care by coordinating services within the organization and with other community support services. Continually assessing and recommending changes to the PSH Director regarding policies and procedures to best meet the program’s objectives. Works in collaboration with the DPSH Director to monitor and report outcomes of the program. Assists the PSH Director with developing and recommending new or revised program goals and objectives. Ensures assigned PSH Team members create and maintain e-records in a timely and accurate manner. Collaborates with agency personnel and other community providers to develop and provide a continuum of services necessary to promote client success. Ensures services are carried out in accordance with established policies and protocols, ensuring prompt, professional responses to referrals for services, and prompt completion of clinical documentation. Documents and provides performance feedback to assigned PSH Team members regarding the quantity, quality, timeliness, efficiency, and completeness of services performed and efficiency of use of time. Ensures Community Meetings (Town Hall) are developed and ran in collaboration with the PSH Director, assigned PSH Team members, and residents at each assigned PSH location. Initiates and maintains relationships in coordination with other PSH Team members, local criminal justice, and other human services agencies and with informal community resources (e.g., landlords, employers, hospitals, schools, etc.). Works to create a positive work environment, serving a high-stress need with a focus on employee retention and growth. Leads recruitment and retention efforts for program team members, and creates and facilitates a strong onboarding experience for new hires. Ensures that evidence-based practices/best practices are implemented, including Permanent Supportive Housing, TAY specific, Housing First, Motivational Interviewing, Trauma Informed Care, Integrated Dual Disorder Treatment, Harm Reduction, etc. at assigned PSH location. Uses the Situational Leadership II (SLII) model to empower employees to take responsibility for their jobs and goals. Delegates responsibility and expects accountability and regular feedback. Manages community outreach activities for the assigned location including coordination and collaboration with other community groups. Maintains transparent communication. Appropriately communicates organization information through departmental meetings, one-on-one meetings, appropriate email, and regular, interpersonal communication. Fosters a spirit of teamwork and unity among department members that allows for disagreement over ideas, conflict and expeditious conflict resolution, and the appreciation of diversity as well as cohesiveness, support, and working effectively together to enable each employee and the department to succeed. In collaboration with PSH Director creates and monitors processes to oversee the disbursement of client assistance resources. Rotates among the assigned EDEN properties and provides direct services as needed. Collaborates with residents and EDEN Property Management to create and maintain an environment of respect that elevates residents’ voices as key decisions are being made affecting the building and support inclusion and equity regardless of race, ethnicity, gender identity, and sexual orientation. Collaborates regularly with community members, staff, and partner organizations to achieve program goals through a team approach. Instills a sense of accountability among team members by modeling tight oversight of individual, organizational, and program performance and personal conduct standards. Provides comprehensive and culturally responsive behavioral health and co-occurring services for transition-age youth (18-24), adults, and their families. Maintains a supportive work environment that prioritizes empowerment, collaboration, Develops strong community partnerships and ongoing communication channels with other affirming youth service providers, schools, and youth programs, as well as a robust inbound and outbound referral network for TAY, adults, and their families. Identifies, creates, and implements high-quality TAY and adult housing programming, case management systems, supportive services, and life-skills curriculum built on best practices in the field. Serves as one of The Centers’ content experts on issues facing the unhoused and underserved populations. Continuous learning, and professional development that attracts/retains diverse quality staff and college level interns. Designs and implements comprehensive and culturally responsive services. Leads crisis response and de-escalation activities for assigned locations. Incorporates a best practice model to promote housing retention (e.g., Housing Retention Plan). Completes and submits Incident Reports according to established protocols. Creates and publishes monthly event/program calendars. Assists in the development of department, program, and event budgets. Monitors progress toward grant deliverables and produce complete and engaging grant reports that demonstrate program effectiveness ahead of reporting deadlines. Maintains strict confidentiality and the highest level of integrity and professional boundaries in relationships with all program leadership team members, staff, clients, media, and donors. Effectively leads and manages the assigned PSH Teams to ensure good communication, collaboration with other departments, and support each team member’s professional development. Ensures the occurrence of Resident Community and Committee meetings. Tracks record building and maintains trust, team cohesion, and a collaborative and engaged culture that breaks down silos and creates better outcomes for clients across a continuum of care. Collaborates with The Center’s service lines in care coordination activities. Coordinates monthly and post Housing Inspections in collaboration with EDEN and assigned PSH Team members. Ensures Housing Success Plans are completed in collaboration with assigned PSH Team members and EDEN for residents at risk of eviction. Leads scheduled PSH huddles for assigned PSH Support Service Teams. Works in collaboration with the other PHS Manager to coordinate cross-location coverage as needed.
OTHER JOB DUTIES & RESPONSIBILITIES Participates in various standing, functional, and ad hoc committee groups. Other related duties as assigned.
KNOWLEDGE Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, production methods, and coordination of people and resources. English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
SKILLS Speaking — Talking to others to convey information effectively. Reading Comprehension — Understanding written sentences and paragraphs in work-related documents. Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Management of Financial Resources — Determining how money will be spent to get the work done, and accounting for these expenditures. Coordination — Adjusting actions in relation to others' actions. Writing — Communicating effectively in writing as appropriate for the needs of the audience. Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Negotiation — Bringing others together and trying to reconcile differences. Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do. Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one. Management of Personnel Resources — Motivating, developing, and directing people as they work, identifying the best people for the job. Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making. Service Orientation — Actively looking for ways to help people. Time Management — Managing one's own time and the time of others.
ABILITIES Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences. Oral Expression — The ability to communicate information and ideas in speaking so others will understand. Written Comprehension — The ability to read and understand information and ideas presented in writing. Written Expression — The ability to communicate information and ideas in writing so others will understand. Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem. Speech Clarity — The ability to speak clearly so others can understand you. Speech Recognition — The ability to identify and understand the speech of another person. Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense. Fluency of Ideas — The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity). PHYSICAL DEMANDS/WORK ENVIRONMENT This job operates in a professional office environment. While performing the duties of this job, the employee is regularly required to speak and hear. The employee is frequently required to sit for extended periods, stand, walk, use hands and fingers, and reach with hands and arms. Travel and work outside of normal hours may be required for meetings, presentations, training, and other events.
This job description is not intended to be a complete list of all responsibilities, duties, or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of The Centers. Since no position description can detail all the duties and responsibilities that may be required from time to time in the performance of a job, duties, and responsibilities that may be inherent in a job, reasonably required for its performance, or required due to the changing nature of the job shall also be considered part of the jobholder's responsibility. About The Centers The Centers provide health, family, and workforce services at 11 locations throughout Greater Cleveland, creating life-changing solutions for people to lead healthier and more successful lives. We strive to be a service-oriented workplace that pioneers and co-creates solutions while fostering belonging in community where our team members thrive .
SUPERVISORY This position supervises the Permanent Supportive Housing Program team members at the assigned locations. The Centers
is an
Equal Opportunity Employer
and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law.
#J-18808-Ljbffr
PSH is an intervention that combines affordable housing assistance with voluntary support services to address the needs of chronically homeless people. The services are designed to build independent living and tenancy skills and connect people with community-based health care, treatment and employment services. In addition to ending homelessness for people who are chronically homeless, research has demonstrated that permanent supportive housing can increase housing stability and improve health.
Permanent supportive housing services offers safe, stable and non-time limited housing along with services designed to support transition-age youth (TAY) ages 18-24, adults, and their families in reaching their goals. Services may include physical and behavioral health care, employment and education supports, conflict and family mediation, and other services to assist residents to maintain stable housing, improve their quality of life, and move successfully into the future. The development of positive relationships with staff and among residents is prioritized, services are voluntary and tailored to each resident, and are easily accessible to foster independent living skills, self-sufficiency, recovery, and housing retention.
Under the supervision of the Director, Permanent Supportive Housing Services (PSHS), the PSHS Manager has administrative, clinical, financial, and operational oversight of the assigned PSH, TAY, and other PSH locations and support services staff. Responsible for implementing, monitoring, and evaluating methods for service delivery and collaborates with EDEN, FrontLine, Housing First Collaboration partners, and other stakeholders representing the social services aspect of the assigned PSH locations.
The PSH Manager will work closely with the PSH Director to ensure all assigned support services staff are trained in evidenced-based practices/best practices to better serve the needs of the population.
The PSH Manager will work in collaboration with the PSH Director and EDEN to ensure that all goals and objectives specified for the the assigned EDEN properties are achieved within established time lines. The PSH Manager will represent The Centers at Housing First Collaboration and other community meetings as a key participant on behalf of the Director, PSH as needed. Provides leadership and coordination of agency program, ensuring adherence to all professional, clinical, and ethical standards. Works in collaboration with the Director, PSH to recruit, train, and evaluate assigned employees. Provides administrative and clinical supervision to assigned PSH Team members to ensure timely, high-quality service delivery. Ensures effective performance for assigned PSH Team members including timely and accurate documentation and recordkeeping by monitoring and analyzing system database and records and implementing corrective action as necessary. Ensures proper utilization and timeliness of services and optimizes client care by coordinating services within the organization and with other community support services. Continually assessing and recommending changes to the PSH Director regarding policies and procedures to best meet the program’s objectives. Works in collaboration with the DPSH Director to monitor and report outcomes of the program. Assists the PSH Director with developing and recommending new or revised program goals and objectives. Ensures assigned PSH Team members create and maintain e-records in a timely and accurate manner. Collaborates with agency personnel and other community providers to develop and provide a continuum of services necessary to promote client success. Ensures services are carried out in accordance with established policies and protocols, ensuring prompt, professional responses to referrals for services, and prompt completion of clinical documentation. Documents and provides performance feedback to assigned PSH Team members regarding the quantity, quality, timeliness, efficiency, and completeness of services performed and efficiency of use of time. Ensures Community Meetings (Town Hall) are developed and ran in collaboration with the PSH Director, assigned PSH Team members, and residents at each assigned PSH location. Initiates and maintains relationships in coordination with other PSH Team members, local criminal justice, and other human services agencies and with informal community resources (e.g., landlords, employers, hospitals, schools, etc.). Works to create a positive work environment, serving a high-stress need with a focus on employee retention and growth. Leads recruitment and retention efforts for program team members, and creates and facilitates a strong onboarding experience for new hires. Ensures that evidence-based practices/best practices are implemented, including Permanent Supportive Housing, TAY specific, Housing First, Motivational Interviewing, Trauma Informed Care, Integrated Dual Disorder Treatment, Harm Reduction, etc. at assigned PSH location. Uses the Situational Leadership II (SLII) model to empower employees to take responsibility for their jobs and goals. Delegates responsibility and expects accountability and regular feedback. Manages community outreach activities for the assigned location including coordination and collaboration with other community groups. Maintains transparent communication. Appropriately communicates organization information through departmental meetings, one-on-one meetings, appropriate email, and regular, interpersonal communication. Fosters a spirit of teamwork and unity among department members that allows for disagreement over ideas, conflict and expeditious conflict resolution, and the appreciation of diversity as well as cohesiveness, support, and working effectively together to enable each employee and the department to succeed. In collaboration with PSH Director creates and monitors processes to oversee the disbursement of client assistance resources. Rotates among the assigned EDEN properties and provides direct services as needed. Collaborates with residents and EDEN Property Management to create and maintain an environment of respect that elevates residents’ voices as key decisions are being made affecting the building and support inclusion and equity regardless of race, ethnicity, gender identity, and sexual orientation. Collaborates regularly with community members, staff, and partner organizations to achieve program goals through a team approach. Instills a sense of accountability among team members by modeling tight oversight of individual, organizational, and program performance and personal conduct standards. Provides comprehensive and culturally responsive behavioral health and co-occurring services for transition-age youth (18-24), adults, and their families. Maintains a supportive work environment that prioritizes empowerment, collaboration, Develops strong community partnerships and ongoing communication channels with other affirming youth service providers, schools, and youth programs, as well as a robust inbound and outbound referral network for TAY, adults, and their families. Identifies, creates, and implements high-quality TAY and adult housing programming, case management systems, supportive services, and life-skills curriculum built on best practices in the field. Serves as one of The Centers’ content experts on issues facing the unhoused and underserved populations. Continuous learning, and professional development that attracts/retains diverse quality staff and college level interns. Designs and implements comprehensive and culturally responsive services. Leads crisis response and de-escalation activities for assigned locations. Incorporates a best practice model to promote housing retention (e.g., Housing Retention Plan). Completes and submits Incident Reports according to established protocols. Creates and publishes monthly event/program calendars. Assists in the development of department, program, and event budgets. Monitors progress toward grant deliverables and produce complete and engaging grant reports that demonstrate program effectiveness ahead of reporting deadlines. Maintains strict confidentiality and the highest level of integrity and professional boundaries in relationships with all program leadership team members, staff, clients, media, and donors. Effectively leads and manages the assigned PSH Teams to ensure good communication, collaboration with other departments, and support each team member’s professional development. Ensures the occurrence of Resident Community and Committee meetings. Tracks record building and maintains trust, team cohesion, and a collaborative and engaged culture that breaks down silos and creates better outcomes for clients across a continuum of care. Collaborates with The Center’s service lines in care coordination activities. Coordinates monthly and post Housing Inspections in collaboration with EDEN and assigned PSH Team members. Ensures Housing Success Plans are completed in collaboration with assigned PSH Team members and EDEN for residents at risk of eviction. Leads scheduled PSH huddles for assigned PSH Support Service Teams. Works in collaboration with the other PHS Manager to coordinate cross-location coverage as needed.
OTHER JOB DUTIES & RESPONSIBILITIES Participates in various standing, functional, and ad hoc committee groups. Other related duties as assigned.
KNOWLEDGE Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, production methods, and coordination of people and resources. English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
SKILLS Speaking — Talking to others to convey information effectively. Reading Comprehension — Understanding written sentences and paragraphs in work-related documents. Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Management of Financial Resources — Determining how money will be spent to get the work done, and accounting for these expenditures. Coordination — Adjusting actions in relation to others' actions. Writing — Communicating effectively in writing as appropriate for the needs of the audience. Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Negotiation — Bringing others together and trying to reconcile differences. Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do. Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one. Management of Personnel Resources — Motivating, developing, and directing people as they work, identifying the best people for the job. Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making. Service Orientation — Actively looking for ways to help people. Time Management — Managing one's own time and the time of others.
ABILITIES Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences. Oral Expression — The ability to communicate information and ideas in speaking so others will understand. Written Comprehension — The ability to read and understand information and ideas presented in writing. Written Expression — The ability to communicate information and ideas in writing so others will understand. Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem. Speech Clarity — The ability to speak clearly so others can understand you. Speech Recognition — The ability to identify and understand the speech of another person. Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense. Fluency of Ideas — The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity). PHYSICAL DEMANDS/WORK ENVIRONMENT This job operates in a professional office environment. While performing the duties of this job, the employee is regularly required to speak and hear. The employee is frequently required to sit for extended periods, stand, walk, use hands and fingers, and reach with hands and arms. Travel and work outside of normal hours may be required for meetings, presentations, training, and other events.
This job description is not intended to be a complete list of all responsibilities, duties, or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of The Centers. Since no position description can detail all the duties and responsibilities that may be required from time to time in the performance of a job, duties, and responsibilities that may be inherent in a job, reasonably required for its performance, or required due to the changing nature of the job shall also be considered part of the jobholder's responsibility. About The Centers The Centers provide health, family, and workforce services at 11 locations throughout Greater Cleveland, creating life-changing solutions for people to lead healthier and more successful lives. We strive to be a service-oriented workplace that pioneers and co-creates solutions while fostering belonging in community where our team members thrive .
SUPERVISORY This position supervises the Permanent Supportive Housing Program team members at the assigned locations. The Centers
is an
Equal Opportunity Employer
and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law.
#J-18808-Ljbffr