HDR
Overview
HDR, our employee-owners are fully engaged in creating a welcoming environment where each of us is valued and respected, a place where everyone is empowered to bring their authentic selves and novel ideas to work every day. As we foster a culture of inclusion throughout our company and within our communities, we constantly ask ourselves: What is our impact on the world? Watch Our Story: HDRinc.com/our-story Each and every role throughout our organization makes a difference in our ability to change the world for the better. Read further to learn how you could help make great things possible not only in your community, but around the world. Associate Toll Operations Consultant HDR’s Mobility and Operational Technology Services (MOTS) team is growing, and we’re looking for an Associate Toll Operations Consultant to help us deliver innovative solutions to tolling agencies across the country. You’ll join a collaborative, employee-owned company with over 100 years of experience pushing the boundaries of what’s possible. Our people are our pride—smart, driven, and always ready to support one another. Responsibilities
As an Associate Toll Operations Consultant, you’ll play a key role in supporting project teams through data analysis, research, reporting, and leading the development of technical work products and tasks. You’ll also support our clients with implementing or improving back-office and customer contact center systems and operations, including developing new standard operating procedures, forecasting staffing needs, developing back-office system requirements, and monitoring toll system integrator/operator performance. You’ll assist project managers with scopes, schedules, and budgets. Technical Delivery
Research tolling trends, technologies, and policies to inform client strategies Conduct deep data analysis using Excel, Power BI, relational databases, and other tools Monitor and analyze toll transaction data to identify discrepancies, trends, and revenue opportunities Reconcile tolling data across systems and vendors to verify accuracy and completeness Analyze business processes and recommend improvements for efficiency and accuracy Evaluate customer service center and system data to identify trends and opportunities Support quality assurance reviews and recommend enhancements Develop SOPs, training materials, and technical documentation Assess end-user experience for both customers and agents
Task & Project Management
Lead development and delivery of small tasks and work products Support toll program management tasks including design reviews and operational oversight Apply HDR’s project management and QA/QC processes Support Project Managers with scopes of work, cost estimates, procurement documents, contracts, and provide oversight of project tasks, deliverables, and sub-contracts Support general program management contracts for toll-related work elements including design reviews, operations, project production, and delivery
Business Development
Assist with business development efforts, including writing or reviewing proposals Grow business development skills through industry engagement
Perform other duties as assigned Keywords: Toll, Tolling, Consulting, Consultant, Back Office, Reporting, Business Rules, Operations, Change Management, Business Processes, Systems, Analysis, Procurement, Planning, Policy. Required Qualifications
Bachelor's degree in related field A minimum of 2 years related experience An attitude and commitment to being an active participant of our employee-owned culture is a must Preferred Qualifications
Bachelor's degree in engineering, planning, business, data analytics, or related fields A minimum of 3 years experience Familiarity with tolling back-office systems and/or customer contact center operations Proficiency in Microsoft Office applications such as Excel, Word, Visio, and PowerPoint Strong background in data analysis, reporting, and data visualization Excellent written and communication skills Ability to handle a wide variety of tasks simultaneously requiring different skill sets Ability to adapt to the needs of our clients and work outside of ones comfort zone Experience working with state DOTs, toll system integrators, planning organizations, or Toll / Thruway / Turnpike Authorities Experience in business or technical management consulting Familiarity with tolling policies, technologies, or equipment Familiarity with data reporting and analytical tools such as SQL, Power BI, and/or Tableau Local candidates preferred What We Believe & Our Commitment
What We Believe: HDR is our company. Together, we build on each other\'s life experiences and perspectives to make great things possible every day. This shapes our collaborative culture, encourages organizational trust and connects us closer to the clients and communities we serve. Our Commitment: As employee owners, we all have a role in creating an inclusive environment where each of us is welcomed, valued, respected and empowered to bring our authentic selves to work every day. Our eight Employee Network Groups (Asian Pacific, Black, Hispanic/Latino(a), LGBTQ+, People with Disabilities, Veterans, Women, Young Professionals) help create a sense of belonging and foster a supportive environment where everyone is empowered to engage and contribute. Each group has an executive sponsor and is open to all employees.
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HDR, our employee-owners are fully engaged in creating a welcoming environment where each of us is valued and respected, a place where everyone is empowered to bring their authentic selves and novel ideas to work every day. As we foster a culture of inclusion throughout our company and within our communities, we constantly ask ourselves: What is our impact on the world? Watch Our Story: HDRinc.com/our-story Each and every role throughout our organization makes a difference in our ability to change the world for the better. Read further to learn how you could help make great things possible not only in your community, but around the world. Associate Toll Operations Consultant HDR’s Mobility and Operational Technology Services (MOTS) team is growing, and we’re looking for an Associate Toll Operations Consultant to help us deliver innovative solutions to tolling agencies across the country. You’ll join a collaborative, employee-owned company with over 100 years of experience pushing the boundaries of what’s possible. Our people are our pride—smart, driven, and always ready to support one another. Responsibilities
As an Associate Toll Operations Consultant, you’ll play a key role in supporting project teams through data analysis, research, reporting, and leading the development of technical work products and tasks. You’ll also support our clients with implementing or improving back-office and customer contact center systems and operations, including developing new standard operating procedures, forecasting staffing needs, developing back-office system requirements, and monitoring toll system integrator/operator performance. You’ll assist project managers with scopes, schedules, and budgets. Technical Delivery
Research tolling trends, technologies, and policies to inform client strategies Conduct deep data analysis using Excel, Power BI, relational databases, and other tools Monitor and analyze toll transaction data to identify discrepancies, trends, and revenue opportunities Reconcile tolling data across systems and vendors to verify accuracy and completeness Analyze business processes and recommend improvements for efficiency and accuracy Evaluate customer service center and system data to identify trends and opportunities Support quality assurance reviews and recommend enhancements Develop SOPs, training materials, and technical documentation Assess end-user experience for both customers and agents
Task & Project Management
Lead development and delivery of small tasks and work products Support toll program management tasks including design reviews and operational oversight Apply HDR’s project management and QA/QC processes Support Project Managers with scopes of work, cost estimates, procurement documents, contracts, and provide oversight of project tasks, deliverables, and sub-contracts Support general program management contracts for toll-related work elements including design reviews, operations, project production, and delivery
Business Development
Assist with business development efforts, including writing or reviewing proposals Grow business development skills through industry engagement
Perform other duties as assigned Keywords: Toll, Tolling, Consulting, Consultant, Back Office, Reporting, Business Rules, Operations, Change Management, Business Processes, Systems, Analysis, Procurement, Planning, Policy. Required Qualifications
Bachelor's degree in related field A minimum of 2 years related experience An attitude and commitment to being an active participant of our employee-owned culture is a must Preferred Qualifications
Bachelor's degree in engineering, planning, business, data analytics, or related fields A minimum of 3 years experience Familiarity with tolling back-office systems and/or customer contact center operations Proficiency in Microsoft Office applications such as Excel, Word, Visio, and PowerPoint Strong background in data analysis, reporting, and data visualization Excellent written and communication skills Ability to handle a wide variety of tasks simultaneously requiring different skill sets Ability to adapt to the needs of our clients and work outside of ones comfort zone Experience working with state DOTs, toll system integrators, planning organizations, or Toll / Thruway / Turnpike Authorities Experience in business or technical management consulting Familiarity with tolling policies, technologies, or equipment Familiarity with data reporting and analytical tools such as SQL, Power BI, and/or Tableau Local candidates preferred What We Believe & Our Commitment
What We Believe: HDR is our company. Together, we build on each other\'s life experiences and perspectives to make great things possible every day. This shapes our collaborative culture, encourages organizational trust and connects us closer to the clients and communities we serve. Our Commitment: As employee owners, we all have a role in creating an inclusive environment where each of us is welcomed, valued, respected and empowered to bring our authentic selves to work every day. Our eight Employee Network Groups (Asian Pacific, Black, Hispanic/Latino(a), LGBTQ+, People with Disabilities, Veterans, Women, Young Professionals) help create a sense of belonging and foster a supportive environment where everyone is empowered to engage and contribute. Each group has an executive sponsor and is open to all employees.
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