Caesars Entertainment
Payment and Fraud Manager
Caesars Entertainment, Jersey City, New Jersey, United States, 07390
JOB DESCRIPTION
The Payment & Fraud Manager will play a critical role in supporting and enhancing our debt mitigation processes. This position is responsible for leading day-to-day loss prevention, driving process improvements, and helping to ensure a balance between effective mitigation and a seamless customer experience. The ideal candidate will apply data-driven insights and industry best practices to prevent/recoup losses and create innovative ways to automate the department’s processes.
Key Responsibilities
Resolution Management: Evolve resolution workflows to limit losses and maintain strong relationships with vendor partners.
Fraud Risk Monitoring & Analysis: Oversee identification and analysis of fraudulent activities including bonus abuse, account takeovers, payment fraud, collusion, and money laundering. Recommend forward thinking strategies.
Tools & Technology: Work with the product, engineering, data teams and external vendors to manage and optimize mitigation efforts and lower rates. Provide input on the adoption of AI and automation where appropriate.
Data Analysis & Reporting: Utilize analytics and KPIs to measure performance, adjust controls, and increase efficiency. Prepare and share actionable insights with leadership.
Cross-Functional Partnership: Collaborate closely with Payments Operations, Compliance, Customer Support, Product, and Legal teams to implement initiatives that support business objectives.
Team Leadership: Manage and mentor a team of analysts. Foster a structured culture of accountability, learning, and process improvement.
Required Qualifications
Experience: 3–5 years of experience in fraud prevention, investigations, dispute management; e-commerce background preferred.
Leadership: 1–3 years of experience in a people management or team lead role within a fraud or risk function.
Technical Knowledge: Familiarity with payments vendor platforms (e.g., Nuvei, Paysafe, World Pay) and emerging fraud technologies.
Analytical Skills: Strong data analysis and decision-making skills; familiarity with SQL, Excel, or visualization tools preferred.
Regulatory Awareness: Understanding of AML, KYC, and responsible gaming compliance standards.
Communication: Strong written and verbal communication skills; able to communicate findings and recommendations clearly to cross-functional teams.
Preferred Qualifications
Experience in the iGaming, sportsbook, or online casino environment.
Experience with various fraud vendor systems and tools.
Certifications such as CFE (Certified Fraud Examiner) or CAMS (Certified Anti-Money Laundering Specialist) are a plus.
Benefits The salary range for this position is $75,000.00 - $109,370.00 USD, which is dependent on a several factors including relevant experience, geography, business needs and market demand. This role may offer the following benefits: medical, vision, and dental insurance; life insurance; disability insurance; a 401(k)-matching program; among other employee benefits. This role may also be eligible for short-term or long-term incentive compensation, including, but not limited to, cash bonuses. This role includes paid Personal Time Off and paid company holidays.
About Us Behold! Caesars Sportsbook is here, and we’re proud to be a part of Caesars Entertainment—the number one gaming company in the world with over 80 years of sports betting expertise.
At Caesars Sportsbook, we believe all our Team Members should be treated like Caesars. It’s the mantra we were founded on, and the standard that drives us to provide our customers with best-in-class service.
As we continue to Blaze The Trail with our Caesars Sportsbook & Casino app, Caesars Sportsbook retail locations, World Series of Poker franchise, William Hill legacy brand, and partnerships with the biggest names in sports and entertainment, we’re creating exciting opportunities for you to join our empire and make an impact.
We Are All Caesars.
#J-18808-Ljbffr
Key Responsibilities
Resolution Management: Evolve resolution workflows to limit losses and maintain strong relationships with vendor partners.
Fraud Risk Monitoring & Analysis: Oversee identification and analysis of fraudulent activities including bonus abuse, account takeovers, payment fraud, collusion, and money laundering. Recommend forward thinking strategies.
Tools & Technology: Work with the product, engineering, data teams and external vendors to manage and optimize mitigation efforts and lower rates. Provide input on the adoption of AI and automation where appropriate.
Data Analysis & Reporting: Utilize analytics and KPIs to measure performance, adjust controls, and increase efficiency. Prepare and share actionable insights with leadership.
Cross-Functional Partnership: Collaborate closely with Payments Operations, Compliance, Customer Support, Product, and Legal teams to implement initiatives that support business objectives.
Team Leadership: Manage and mentor a team of analysts. Foster a structured culture of accountability, learning, and process improvement.
Required Qualifications
Experience: 3–5 years of experience in fraud prevention, investigations, dispute management; e-commerce background preferred.
Leadership: 1–3 years of experience in a people management or team lead role within a fraud or risk function.
Technical Knowledge: Familiarity with payments vendor platforms (e.g., Nuvei, Paysafe, World Pay) and emerging fraud technologies.
Analytical Skills: Strong data analysis and decision-making skills; familiarity with SQL, Excel, or visualization tools preferred.
Regulatory Awareness: Understanding of AML, KYC, and responsible gaming compliance standards.
Communication: Strong written and verbal communication skills; able to communicate findings and recommendations clearly to cross-functional teams.
Preferred Qualifications
Experience in the iGaming, sportsbook, or online casino environment.
Experience with various fraud vendor systems and tools.
Certifications such as CFE (Certified Fraud Examiner) or CAMS (Certified Anti-Money Laundering Specialist) are a plus.
Benefits The salary range for this position is $75,000.00 - $109,370.00 USD, which is dependent on a several factors including relevant experience, geography, business needs and market demand. This role may offer the following benefits: medical, vision, and dental insurance; life insurance; disability insurance; a 401(k)-matching program; among other employee benefits. This role may also be eligible for short-term or long-term incentive compensation, including, but not limited to, cash bonuses. This role includes paid Personal Time Off and paid company holidays.
About Us Behold! Caesars Sportsbook is here, and we’re proud to be a part of Caesars Entertainment—the number one gaming company in the world with over 80 years of sports betting expertise.
At Caesars Sportsbook, we believe all our Team Members should be treated like Caesars. It’s the mantra we were founded on, and the standard that drives us to provide our customers with best-in-class service.
As we continue to Blaze The Trail with our Caesars Sportsbook & Casino app, Caesars Sportsbook retail locations, World Series of Poker franchise, William Hill legacy brand, and partnerships with the biggest names in sports and entertainment, we’re creating exciting opportunities for you to join our empire and make an impact.
We Are All Caesars.
#J-18808-Ljbffr