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Sam's Club

(USA) Member Team Lead

Sam's Club, Albuquerque, New Mexico, United States, 87101

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Base pay range

$20.00/hr - $28.00/hr Position Summary

What you'll do Assist management with the supervision of associates in the assigned area of responsibility by assigning duties to associates; communicating goals and feedback; training associates on processes and procedures; providing direction and guidance on member service approaches and techniques to ensure member complaints and issues are resolved according to company guidelines; ensure compliance with company policies and procedures; support the Open Door Policy; and participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates. Communicate and support membership by providing information on membership types, programs, and benefits to current and prospective members; process memberships, upgrades, and credit accounts; encourage membership renewals; participate in sales and marketing events; complete and maintain marketing recaps and other required documentation; strive to meet membership goals; and promote the value of Sam\'s Club products and services. Provide and ensure member service by acknowledging the member and identifying member needs; assist members with purchasing decisions; locate merchandise; provide guidance and support to members regarding self-service technology; assist members with transactions utilizing registers or self-checkout area; and ensure club pick up orders are filled. Oversee the assigned area by handling claims and returns; zoning the area; arranging and organizing merchandise; identify shrink and damages; organize and maintain availability of carts/flatbeds; assist members with transporting items; use cart retrieval equipment according to company policies and procedures; and maintain parking lot cleanliness. Complete accounting records, files, transactions, and other required documentation by following accounting office procedures; provide funds for proper register operation; create and interpret financial analysis reports; assist with accounting-related investigations; prepare daily deposits; prepare and oversee cash fund transfers; investigate overages and shortages in cash register drawers and accounting office; and maintain confidentiality and accuracy of financial and personal information. Develop, communicate, and implement processes and practices to meet business needs by collaborating with managers, coworkers, customers, and other business partners; analyze and apply information from multiple sources; monitor progress and results; and identify and address improvement opportunities. Demonstrate, promote, and support compliance with company policies, procedures, and standards of ethics and integrity by explaining, guiding, and demonstrating how to apply these in executing business processes and practices; implement related action plans; use the Open Door Policy; and assist management with correcting ethical and compliance issues and problems. Lead and participate in teams by using and sharing resources, information, and tools; determine customer needs and business priorities; coordinate and execute work assignments; provide advice, feedback, and support to ensure timelines and work quality are achieved; and model and help others adapt to change or new challenges. At Sam\'s Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Benefits and compensation

Health benefits include medical, vision and dental coverage Financial benefits include 401(k), stock purchase and company-paid life insurance Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam\'s Club facilities. Programs range from high school completion to bachelor\'s degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart at https://bit.ly/3iOOb1J. The hourly wage range for this position is $20.00 to $28.00* The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met. Minimum Qualifications Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. 6 months retail experience including operating front-end equipment (for example, cash register) AND 6 months customer service experience Must be 18 years of age or older Preferred Qualifications Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications. Leading a front-end team, Supervising experience to include hiring, evaluating, mentoring, developing, and managing the workload of others Primary Location: 1421 N Renaissance Blvd Ne, Albuquerque, NM 87107-7018, United States of America Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment. Seniority level

Mid-Senior level Employment type

Part-time Job function

Information Technology Industries

Retail Note: This job description has been refined to remove boilerplate and unrelated postings while preserving responsibilities, qualifications, and policy statements. For information about benefits and eligibility, see One.Walmart at https://bit.ly/3iOOb1J.

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