Cottonwood Heights Parks & Recreation
Description
Ice Arena Monitor
QUALIFICATIONS:
Strong leadership, problem-solving, and organizational skills to effectively manage the ice arena environment.
Highly alert, attentive, and responsible, ensuring the safety and compliance of all patrons.
Strong communication and interpersonal skills to engage with customers, enforce policies, and address concerns professionally.
POSITION PURPOSE:
The Ice Arena Monitor is responsible for overseeing and maintaining a safe and organized environment in the ice arena during scheduled CHPRSA programming. This role requires proactive supervision, enforcement of facility policies, and exceptional customer service to ensure a positive experience for all patrons.
SPECIAL WORKING CONDITIONS:
Part-time, non-benefited position
with flexible scheduling. Shifts range from 2 to 6 hours
and may include the following time slots:
Early morning shifts:
5:15 AM – 8:00 AM, 5:15 AM – 9:00 AM, 6:30 AM – 9:00 AM Midday shifts (weekdays):
9:00 AM – 1:30 PM, 11:15 AM – 4:00 PM Sunday evenings:
(specific hours to be determined)
Work involves exposure to cold temperatures inside the ice arena. COMPENSATION & BENEFITS: Hourly Wage:
$12.50 – 14.51 per hour Employee Perk:
Free CHPRSA Family Membership ESSENTIAL DUTIES & RESPONSIBILITIES: Supervise the ice arena and ensure that only authorized individuals (paying patrons and approved coaches) enter Freestyle, Stick ‘n Puck, and Drop-In Hockey sessions. Monitor the ice rink lobby and surrounding areas to maintain a safe and welcoming environment. Provide exceptional
customer service
by assisting patrons, answering questions, and enforcing facility rules in a friendly and professional manner. Address
conflicts or policy violations
in a calm and authoritative manner, escalating issues to management as necessary. Ensure all participants
check in
before entering the ice and confirm that waivers or required payments have been completed. Observe on-ice activities to ensure adherence to safety guidelines and proper rink etiquette. Report maintenance concerns, safety hazards, or equipment malfunctions to management promptly. Assist with
basic facility upkeep , such as ensuring common areas remain clean and organized. Requirements EXPERIENCE & QUALIFICATIONS:Minimum Requirements: Must be at least
16 years old
to apply. Ability to work independently while maintaining awareness of the surrounding environment. Reliable and punctual, with a strong work ethic. Preferred Qualifications: Prior experience in customer service, recreation, or an ice arena setting is a plus. Familiarity with ice rink activities such as hockey, figure skating, and freestyle sessions. Training/Education/Certification: First Aid Certification
from the
American Red Cross
or
American Heart Association
(must be obtained before the hire date). Applicants
18 years and older
must pass a
criminal background check
before employment.
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with flexible scheduling. Shifts range from 2 to 6 hours
and may include the following time slots:
Early morning shifts:
5:15 AM – 8:00 AM, 5:15 AM – 9:00 AM, 6:30 AM – 9:00 AM Midday shifts (weekdays):
9:00 AM – 1:30 PM, 11:15 AM – 4:00 PM Sunday evenings:
(specific hours to be determined)
Work involves exposure to cold temperatures inside the ice arena. COMPENSATION & BENEFITS: Hourly Wage:
$12.50 – 14.51 per hour Employee Perk:
Free CHPRSA Family Membership ESSENTIAL DUTIES & RESPONSIBILITIES: Supervise the ice arena and ensure that only authorized individuals (paying patrons and approved coaches) enter Freestyle, Stick ‘n Puck, and Drop-In Hockey sessions. Monitor the ice rink lobby and surrounding areas to maintain a safe and welcoming environment. Provide exceptional
customer service
by assisting patrons, answering questions, and enforcing facility rules in a friendly and professional manner. Address
conflicts or policy violations
in a calm and authoritative manner, escalating issues to management as necessary. Ensure all participants
check in
before entering the ice and confirm that waivers or required payments have been completed. Observe on-ice activities to ensure adherence to safety guidelines and proper rink etiquette. Report maintenance concerns, safety hazards, or equipment malfunctions to management promptly. Assist with
basic facility upkeep , such as ensuring common areas remain clean and organized. Requirements EXPERIENCE & QUALIFICATIONS:Minimum Requirements: Must be at least
16 years old
to apply. Ability to work independently while maintaining awareness of the surrounding environment. Reliable and punctual, with a strong work ethic. Preferred Qualifications: Prior experience in customer service, recreation, or an ice arena setting is a plus. Familiarity with ice rink activities such as hockey, figure skating, and freestyle sessions. Training/Education/Certification: First Aid Certification
from the
American Red Cross
or
American Heart Association
(must be obtained before the hire date). Applicants
18 years and older
must pass a
criminal background check
before employment.
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