Sopra Steria Poland
Application Support Engineer (level 2) with French
Sopra Steria Poland, Mission, Kansas, United States
Application Support Engineer (level 2) with French
We are looking for an
Application Support Engineer with French to join the Sopra Steria Polska team and contribute to a project for a leading French telecommunications company. Mission/Activities: Second-line application support is responsible for ensuring the efficient and reliable operation of client applications. Their responsibilities include: Resolving application-related incidents, including identifying root causes, implementing solutions, and monitoring outcomes. Preparing and moderating conf calls in the event of an incident or as needed by other teams. Managing email communications and communicating through various dedicated channels to ensure the best information flow, including dedicated incident communications. Problem management according to IT best practices. Tracking and monitoring the progress of resolved issues. Performing preventative measures to minimize the risk of incidents by acting proactively and reporting analysis results and metrics on application activity to higher-level support. Collaborating with other teams to improve the quality and stability of applications based on incident occurrences and root cause analysis using available tools. Preparing daily activity reports for various support teams collaborating with our team. Creating and modifying instructions/procedures to standardize activities and improve our team's work, as well as building team autonomy from the first level. On-call duty outside working hours paid extra Tech stack on the project: Windows Docker and Kubernetes Kafka Confluence Elasticsearch Kibana Grafana Knowledge of UNIX and Windows server diagnostics and administration. Familiarity with Docker and Kubernates French language skills at least at B1 level Availability and ability to work on duty Nice to Have: Knowledge of scheduling environments Knowledge of Microsoft 365 (Outlook, Teams, OneDrive) Working with ITSM systems Analytical skills. What we offer: BENEFITS (UoP): Luxmed, Medicover Sport, Worksmile, educational platforms, language courses, referral bonus, copyrights, life insurance DEVELOPMENT OPPORTUNITIES (UoP and B2B): conferences, Tech Lunches If you find this offer interesting and you would like to learn more about the project, send us your up-dated CV in English containing the clause: „I agree to the processing by Sopra Steria Polska Sp. z o.o. my personal data contained in my CV for the recruitment process and further recruitment processes.”
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We are looking for an
Application Support Engineer with French to join the Sopra Steria Polska team and contribute to a project for a leading French telecommunications company. Mission/Activities: Second-line application support is responsible for ensuring the efficient and reliable operation of client applications. Their responsibilities include: Resolving application-related incidents, including identifying root causes, implementing solutions, and monitoring outcomes. Preparing and moderating conf calls in the event of an incident or as needed by other teams. Managing email communications and communicating through various dedicated channels to ensure the best information flow, including dedicated incident communications. Problem management according to IT best practices. Tracking and monitoring the progress of resolved issues. Performing preventative measures to minimize the risk of incidents by acting proactively and reporting analysis results and metrics on application activity to higher-level support. Collaborating with other teams to improve the quality and stability of applications based on incident occurrences and root cause analysis using available tools. Preparing daily activity reports for various support teams collaborating with our team. Creating and modifying instructions/procedures to standardize activities and improve our team's work, as well as building team autonomy from the first level. On-call duty outside working hours paid extra Tech stack on the project: Windows Docker and Kubernetes Kafka Confluence Elasticsearch Kibana Grafana Knowledge of UNIX and Windows server diagnostics and administration. Familiarity with Docker and Kubernates French language skills at least at B1 level Availability and ability to work on duty Nice to Have: Knowledge of scheduling environments Knowledge of Microsoft 365 (Outlook, Teams, OneDrive) Working with ITSM systems Analytical skills. What we offer: BENEFITS (UoP): Luxmed, Medicover Sport, Worksmile, educational platforms, language courses, referral bonus, copyrights, life insurance DEVELOPMENT OPPORTUNITIES (UoP and B2B): conferences, Tech Lunches If you find this offer interesting and you would like to learn more about the project, send us your up-dated CV in English containing the clause: „I agree to the processing by Sopra Steria Polska Sp. z o.o. my personal data contained in my CV for the recruitment process and further recruitment processes.”
#J-18808-Ljbffr