Intercom
Overview
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin lets businesses deliver always-on, impeccable customer service and transform their customer experiences. Fin can be combined with our Helpdesk to form the Intercom Customer Service Suite, offering AI-enhanced support for more complex or high-touch queries that require a human agent. Intercom was founded in 2011 and is trusted by nearly 30,000 global businesses. We are driven by our core values, push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. Opportunity
Intercom’s Legal team is seeking a dedicated Senior Employment Counsel to support our employment and HR matters, and other corporate compliance initiatives. You will collaborate with our People team, including HR Ops, Recruiting, HRBPs, Compensation and Benefits, Stock Administration, Privacy, and other teams on employment, compliance, litigation and investigation matters. The position is based in San Francisco, California or Chicago, Illinois. What will I be doing?
Provide global counseling and subject matter expertise on a broad range of labor and employment issues across multiple jurisdictions (primarily U.S., U.K., Ireland and Australia), including employee policies, performance management, terminations, immigration, wage and hour compliance, employee relations, conflicts of interest and ethics, executive compensation and equity matters Advise on compensation-related matters, including compensation design proposals, commission plans, compliance with pay transparency laws, wage and hour issues, and leveling and job architecture matters Work closely with the Stock Administration, Compensation and Benefits teams to support equity, compensation and benefits programs Manage the resolution of internal ethics and employee relations investigations, administrative claims and litigation matters Stay current on changes to employment laws and regulations, conduct research and provide guidance on potential impacts to the organization Draft, review and help negotiate employment offer letters and contracts, templates, separation agreements, bonus and commission plans and other legal documents related to employment Develop, update and maintain employment policies, handbooks, guidelines, programs and processes that align with legal requirements and best practices, in collaboration with other business stakeholders Develop and deliver training to employees, managers and HR teams on ethics, compliance, investigations and best practices Provide advice and guidance on privacy and data protection involving employees and job applicants Assess legal risks and advise strategic and programmatic initiatives that impact on the global workforce to enable business agility Qualifications
10+ years relevant experience as an attorney with a law firm and in-house legal department Extensive experience in employment law, including litigation management Strong knowledge and understanding of U.S., Ireland, UK and Australia employment laws and regulations Experience in developing and implementing employment policies, programs, compliance initiatives and training An ability to multi-task and thrive in a fast-paced environment Attention to detail, strong organizational skills, and a collaborative approach High initiative, flexibility, and adaptability Excellent interpersonal skills and a team-first mindset Positive attitude, good humor, empathy, and composure in challenging situations J.D. degree from an accredited law school and California or Illinois state bar licensed attorney (or ability to be registered as in-house counsel if licensed in another U.S. jurisdiction) Benefits and work arrangement
Competitive salary and meaningful equity Catered lunch every weekday, snacks, and fully stocked kitchen Fully funded comprehensive medical, dental, and vision coverage Open vacation policy and 10 corporate holidays Paid Parental Leave 401k plan In-office bicycle storage Social events for employees and their families *Proof of eligibility to work in the United States is required Location and policies
The base salary range for candidates within the Greater Chicago Area is $198,630-$237,253. Base pay may vary by education, skills, experience and location. Regular employees may be eligible for a corporate bonus program, sales incentive (target included in OTE) and stock in the form of RSUs. Intercom maintains a hybrid in-office policy requiring in-office presence at least three days per week. Intercom is committed to an Equal Employment Opportunity policy and values diversity. We do not discriminate on the basis of protected status under applicable law. Apply for this job
Interested in building your career at Intercom? Apply here to be considered for future opportunities.
#J-18808-Ljbffr
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin lets businesses deliver always-on, impeccable customer service and transform their customer experiences. Fin can be combined with our Helpdesk to form the Intercom Customer Service Suite, offering AI-enhanced support for more complex or high-touch queries that require a human agent. Intercom was founded in 2011 and is trusted by nearly 30,000 global businesses. We are driven by our core values, push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. Opportunity
Intercom’s Legal team is seeking a dedicated Senior Employment Counsel to support our employment and HR matters, and other corporate compliance initiatives. You will collaborate with our People team, including HR Ops, Recruiting, HRBPs, Compensation and Benefits, Stock Administration, Privacy, and other teams on employment, compliance, litigation and investigation matters. The position is based in San Francisco, California or Chicago, Illinois. What will I be doing?
Provide global counseling and subject matter expertise on a broad range of labor and employment issues across multiple jurisdictions (primarily U.S., U.K., Ireland and Australia), including employee policies, performance management, terminations, immigration, wage and hour compliance, employee relations, conflicts of interest and ethics, executive compensation and equity matters Advise on compensation-related matters, including compensation design proposals, commission plans, compliance with pay transparency laws, wage and hour issues, and leveling and job architecture matters Work closely with the Stock Administration, Compensation and Benefits teams to support equity, compensation and benefits programs Manage the resolution of internal ethics and employee relations investigations, administrative claims and litigation matters Stay current on changes to employment laws and regulations, conduct research and provide guidance on potential impacts to the organization Draft, review and help negotiate employment offer letters and contracts, templates, separation agreements, bonus and commission plans and other legal documents related to employment Develop, update and maintain employment policies, handbooks, guidelines, programs and processes that align with legal requirements and best practices, in collaboration with other business stakeholders Develop and deliver training to employees, managers and HR teams on ethics, compliance, investigations and best practices Provide advice and guidance on privacy and data protection involving employees and job applicants Assess legal risks and advise strategic and programmatic initiatives that impact on the global workforce to enable business agility Qualifications
10+ years relevant experience as an attorney with a law firm and in-house legal department Extensive experience in employment law, including litigation management Strong knowledge and understanding of U.S., Ireland, UK and Australia employment laws and regulations Experience in developing and implementing employment policies, programs, compliance initiatives and training An ability to multi-task and thrive in a fast-paced environment Attention to detail, strong organizational skills, and a collaborative approach High initiative, flexibility, and adaptability Excellent interpersonal skills and a team-first mindset Positive attitude, good humor, empathy, and composure in challenging situations J.D. degree from an accredited law school and California or Illinois state bar licensed attorney (or ability to be registered as in-house counsel if licensed in another U.S. jurisdiction) Benefits and work arrangement
Competitive salary and meaningful equity Catered lunch every weekday, snacks, and fully stocked kitchen Fully funded comprehensive medical, dental, and vision coverage Open vacation policy and 10 corporate holidays Paid Parental Leave 401k plan In-office bicycle storage Social events for employees and their families *Proof of eligibility to work in the United States is required Location and policies
The base salary range for candidates within the Greater Chicago Area is $198,630-$237,253. Base pay may vary by education, skills, experience and location. Regular employees may be eligible for a corporate bonus program, sales incentive (target included in OTE) and stock in the form of RSUs. Intercom maintains a hybrid in-office policy requiring in-office presence at least three days per week. Intercom is committed to an Equal Employment Opportunity policy and values diversity. We do not discriminate on the basis of protected status under applicable law. Apply for this job
Interested in building your career at Intercom? Apply here to be considered for future opportunities.
#J-18808-Ljbffr