PM Hotel Group
Guest Services Agent | Doubletree by Hilton Wilmington
PM Hotel Group, Wilmington, Delaware, us, 19894
Guest Services Agent | Doubletree by Hilton Wilmington
Job Category:
Front Desk Requisition Number:
GUEST017349 Posted: September 5, 2025 Full-Time On-site Locations
Showing 1 location What You’ll Do
You will be at the center of the hotel\'s universe—the front office. We need someone to be the face at our front desk. Are you happy, outgoing and wear a perma-smile? Do you want to create a warm and welcoming environment for our guests by sharing your knowledge of the area? Then this could be the job for you. In addition to generally spreading joy, you’ll be making sure all guests receive excellent service from check-in to check-out. A lot goes into creating a perfect hotel stay, and you’ll play a huge role in this. We are looking for you to OWN the front desk area. Responsibilities
Our fast-paced environment requires that you communicate clearly and demonstrate a high level of professionalism. You should be passionate about providing exceptional customer service and rolling with the punches. You will have excellent knowledge of the local happenings in the restaurants, entertainment, and sporting events and be eager to share this information with our guests. You\'ll know how to handle cash responsibly and reliably, and use the tools of the trade: computers, databases, and property management systems to efficiently handle the technical side of the job. Qualifications
We’re looking for someone with a High School diploma (or equivalent) and a minimum of one year experience. Most importantly you must be a people-person. You will need to interact with all hotel guests and team members in a polite and positive manner at all times, fulfilling requests (even challenging ones) in a timely manner. If you don\'t work well under pressure, this won’t be a great fit. Physical & Schedule Requirements
Sometimes you’ll be behind the desk—but you should also be prepared to move around because more than half of the time you will be standing/sitting, carrying/lifting up to 50 pounds, walking, bending/twisting, climbing stairs and more. You must be able to accommodate varying schedules including nights, weekends and holidays. There is an opportunity for excellent pay, hotel discounts, and being part of a growing hotel company in return for your flexibility. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Job Category:
Front Desk Requisition Number:
GUEST017349 Posted: September 5, 2025 Full-Time On-site Locations
Showing 1 location What You’ll Do
You will be at the center of the hotel\'s universe—the front office. We need someone to be the face at our front desk. Are you happy, outgoing and wear a perma-smile? Do you want to create a warm and welcoming environment for our guests by sharing your knowledge of the area? Then this could be the job for you. In addition to generally spreading joy, you’ll be making sure all guests receive excellent service from check-in to check-out. A lot goes into creating a perfect hotel stay, and you’ll play a huge role in this. We are looking for you to OWN the front desk area. Responsibilities
Our fast-paced environment requires that you communicate clearly and demonstrate a high level of professionalism. You should be passionate about providing exceptional customer service and rolling with the punches. You will have excellent knowledge of the local happenings in the restaurants, entertainment, and sporting events and be eager to share this information with our guests. You\'ll know how to handle cash responsibly and reliably, and use the tools of the trade: computers, databases, and property management systems to efficiently handle the technical side of the job. Qualifications
We’re looking for someone with a High School diploma (or equivalent) and a minimum of one year experience. Most importantly you must be a people-person. You will need to interact with all hotel guests and team members in a polite and positive manner at all times, fulfilling requests (even challenging ones) in a timely manner. If you don\'t work well under pressure, this won’t be a great fit. Physical & Schedule Requirements
Sometimes you’ll be behind the desk—but you should also be prepared to move around because more than half of the time you will be standing/sitting, carrying/lifting up to 50 pounds, walking, bending/twisting, climbing stairs and more. You must be able to accommodate varying schedules including nights, weekends and holidays. There is an opportunity for excellent pay, hotel discounts, and being part of a growing hotel company in return for your flexibility. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr