PM Hotel Group
Guest Services Agent | Renaissance Baltimore Harborplace Hotel
PM Hotel Group, Baltimore, Maryland, United States, 21276
Job Category: Front Desk
Requisition Number: GUEST017503
Location: Baltimore, MD 21202, USA
Locations
Showing 1 location Description
What You’ll Do:
You will be at the center of the hotel's universe—the front office. We need someone to be the face at our front desk. Are you happy, outgoing and do you wear a perma-smile? Do you want to create a warm and welcoming environment for our guests by sharing your knowledge of the area? Then this could be the job for you. In addition to generally spreading joy, you’ll be making sure all guests receive excellent service from check-in to check-out. You’ll play a huge role in creating a perfect hotel stay and you’ll own the front desk area. Here are a few of the other tasks that will keep you busy on a daily basis: Our fast-paced environment requires that you communicate clearly and demonstrate a high level of professionalism. You should be passionate about providing exceptional customer service and able to adapt to changing situations. You will have excellent knowledge of local restaurants, entertainment, and sporting events, and be eager to share this information with our guests. You will know how to handle cash responsibly and reliably, and use the tools of the trade: computers, databases, and property management systems to efficiently handle the technical side of the job. Most Relevant Experience
Qualifications/Requirements include: High School diploma (or equivalent) required; related experience preferred (three to six months). Must be a people-person and able to interact with all hotel guests and team members in a polite and positive manner at all times. Ability to work under pressure and fulfill requests in a timely manner. What We’re Looking For
Enthusiastic: shows intense and eager enjoyment and interest. Team Player: works well as a member of a group. Detail Oriented: capable of carrying out tasks with all details necessary to complete them well. Dedicated: devoted to task or purpose with loyalty or integrity. Self-Starter: inspired to perform without outside help. Entrepreneurial Spirit: driven to perform well with the ability to drive new ventures within the business. Growth Opportunities: motivated by chances to take on more responsibility. Ability to Make an Impact: motivated by contributing to the success of a project or the organization. Education
Required: High School or better. Experience
Required: 1 year in guest services agent role. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Showing 1 location Description
What You’ll Do:
You will be at the center of the hotel's universe—the front office. We need someone to be the face at our front desk. Are you happy, outgoing and do you wear a perma-smile? Do you want to create a warm and welcoming environment for our guests by sharing your knowledge of the area? Then this could be the job for you. In addition to generally spreading joy, you’ll be making sure all guests receive excellent service from check-in to check-out. You’ll play a huge role in creating a perfect hotel stay and you’ll own the front desk area. Here are a few of the other tasks that will keep you busy on a daily basis: Our fast-paced environment requires that you communicate clearly and demonstrate a high level of professionalism. You should be passionate about providing exceptional customer service and able to adapt to changing situations. You will have excellent knowledge of local restaurants, entertainment, and sporting events, and be eager to share this information with our guests. You will know how to handle cash responsibly and reliably, and use the tools of the trade: computers, databases, and property management systems to efficiently handle the technical side of the job. Most Relevant Experience
Qualifications/Requirements include: High School diploma (or equivalent) required; related experience preferred (three to six months). Must be a people-person and able to interact with all hotel guests and team members in a polite and positive manner at all times. Ability to work under pressure and fulfill requests in a timely manner. What We’re Looking For
Enthusiastic: shows intense and eager enjoyment and interest. Team Player: works well as a member of a group. Detail Oriented: capable of carrying out tasks with all details necessary to complete them well. Dedicated: devoted to task or purpose with loyalty or integrity. Self-Starter: inspired to perform without outside help. Entrepreneurial Spirit: driven to perform well with the ability to drive new ventures within the business. Growth Opportunities: motivated by chances to take on more responsibility. Ability to Make an Impact: motivated by contributing to the success of a project or the organization. Education
Required: High School or better. Experience
Required: 1 year in guest services agent role. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr