T-Mobile
Mobile Associate, Store in Store, Bilingual | Retail Sales
T-Mobile, Tucker, Georgia, us, 30085
Overview
Mobile Associates, Store-in-Store (SiS) are integral to the Retail Team, bringing the T-Mobile brand to life within National Sales partner locations. They create energy and excitement around products and services, thrive in a high-traffic environment, and excel at building relationships with customers through meaningful interactions. They identify customer needs, educate, demonstrate, and recommend solutions, and aim to exceed performance targets by delivering exceptional customer experiences and meeting quality of sale metrics. Job Responsibilities
Proactively engages with a broad range of customers in a highly-traffic retail environment. Use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions. Utilize digital self-serve tools during customer interactions and onboarding. Identify customer needs and apply solution-based selling to demonstrate the value of T-Mobile products and services. Recommend wireless solutions and onboarding options to help customers self-serve and use the T-Mobile app, deepening relationships and satisfaction. Complete training on the in-store experience, new skills, products and processes, and knowledge of systems and resources. Review personal results, promotions, and updates to remain customer-ready. Partner with nearby store locations to onboard customers and perform skills practice, knowledge sharing, store operations, and opening/closing procedures. May carry keys to kiosk cabinets and report lost keys or assets to management. Be customer-obsessed: be friendly, engaging, and able to connect with customers, building rapport, trust, and loyalty. Proactively reach out to potential customers to drive sales, follow up, capture referrals, manage Be Back processes, and build relationships with new and existing customers. May perform price overrides for specialty offers specific to National Retail. Build relationships with nearby leadership and teams to support the customer experience from account setup to device support and account servicing. Education and Work Experience
High School Diploma/GED (Required) 6 months of customer service and/or sales experience; Retail environment preferred Knowledge, Skills and Abilities
Customer Satisfaction: Passionate customer advocate who balances customer experience and performance goals Team Building: Willingness to work with peers and store leaders, learning and sharing best practices while serving customers Retail Sales: Competitive drive and confidence to succeed in a fast-paced sales environment Licenses and Certifications
At least 18 years of age Legally authorized to work in the United States Travel
Travel Required (Yes/No): No DOT Regulated
DOT Regulated Position (Yes/No): No Safety Sensitive Position
Safety Sensitive Position (Yes/No): No Compensation and Benefits
Hourly Base Pay: $17.50, plus $5.00 per hour training pay. Within the first 90 days, on-the-job training is provided and eligible for hourly training pay. After promotion to Mobile Expert, an annualized incentive target of $18,000/year is possible, with actual incentives varying based on performance and full-time status. All employees are guaranteed to earn $20/hour inclusive of base pay and incentives. Eligible employees receive an Annual Stock Grant. Benefits include medical, dental, vision, flexible spending accounts, 401(k), paid time off, holidays, parental and family leave, family-building benefits, and various voluntary insurance options. For details, see the benefits page: www.t-mobilebenefits.com We also offer mobile service and home internet discounts, commuter and transit programs, and more. Never stop growing — T-Mobile supports career growth and development. T-Mobile USA, Inc. is an Equal Opportunity Employer.
All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation, or harassment based on these factors is not tolerated. If you are an individual requiring a reasonable accommodation during the application or interview process, please email ApplicantAccommodation@t-mobile.com or call 1-844-873-9500. This channel is for accommodation requests only and not for general inquiries about positions.
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Mobile Associates, Store-in-Store (SiS) are integral to the Retail Team, bringing the T-Mobile brand to life within National Sales partner locations. They create energy and excitement around products and services, thrive in a high-traffic environment, and excel at building relationships with customers through meaningful interactions. They identify customer needs, educate, demonstrate, and recommend solutions, and aim to exceed performance targets by delivering exceptional customer experiences and meeting quality of sale metrics. Job Responsibilities
Proactively engages with a broad range of customers in a highly-traffic retail environment. Use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions. Utilize digital self-serve tools during customer interactions and onboarding. Identify customer needs and apply solution-based selling to demonstrate the value of T-Mobile products and services. Recommend wireless solutions and onboarding options to help customers self-serve and use the T-Mobile app, deepening relationships and satisfaction. Complete training on the in-store experience, new skills, products and processes, and knowledge of systems and resources. Review personal results, promotions, and updates to remain customer-ready. Partner with nearby store locations to onboard customers and perform skills practice, knowledge sharing, store operations, and opening/closing procedures. May carry keys to kiosk cabinets and report lost keys or assets to management. Be customer-obsessed: be friendly, engaging, and able to connect with customers, building rapport, trust, and loyalty. Proactively reach out to potential customers to drive sales, follow up, capture referrals, manage Be Back processes, and build relationships with new and existing customers. May perform price overrides for specialty offers specific to National Retail. Build relationships with nearby leadership and teams to support the customer experience from account setup to device support and account servicing. Education and Work Experience
High School Diploma/GED (Required) 6 months of customer service and/or sales experience; Retail environment preferred Knowledge, Skills and Abilities
Customer Satisfaction: Passionate customer advocate who balances customer experience and performance goals Team Building: Willingness to work with peers and store leaders, learning and sharing best practices while serving customers Retail Sales: Competitive drive and confidence to succeed in a fast-paced sales environment Licenses and Certifications
At least 18 years of age Legally authorized to work in the United States Travel
Travel Required (Yes/No): No DOT Regulated
DOT Regulated Position (Yes/No): No Safety Sensitive Position
Safety Sensitive Position (Yes/No): No Compensation and Benefits
Hourly Base Pay: $17.50, plus $5.00 per hour training pay. Within the first 90 days, on-the-job training is provided and eligible for hourly training pay. After promotion to Mobile Expert, an annualized incentive target of $18,000/year is possible, with actual incentives varying based on performance and full-time status. All employees are guaranteed to earn $20/hour inclusive of base pay and incentives. Eligible employees receive an Annual Stock Grant. Benefits include medical, dental, vision, flexible spending accounts, 401(k), paid time off, holidays, parental and family leave, family-building benefits, and various voluntary insurance options. For details, see the benefits page: www.t-mobilebenefits.com We also offer mobile service and home internet discounts, commuter and transit programs, and more. Never stop growing — T-Mobile supports career growth and development. T-Mobile USA, Inc. is an Equal Opportunity Employer.
All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation, or harassment based on these factors is not tolerated. If you are an individual requiring a reasonable accommodation during the application or interview process, please email ApplicantAccommodation@t-mobile.com or call 1-844-873-9500. This channel is for accommodation requests only and not for general inquiries about positions.
#J-18808-Ljbffr