T-MOBILE USA, Inc.
Mobile Associate, Store-in-Store, Retail Sales
T-MOBILE USA, Inc., Pineville, North Carolina, United States, 28134
Overview
At T-Mobile, we invest in YOU. Our Total Rewards Package ensures employees get a competitive base salary and compensation, stock grants, employee stock purchase plan, 401(k), and access to money coaches. We strive to be UNSTOPPABLE for our employees by supporting growth and rewards. Job Responsibilities
Proactively engages with a broad range of customers in a highly-traffic retail environment. Use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions. Leverage digital self-serve tools during customer interactions and onboarding. Identify customer needs and use solution-based selling to demonstrate the value of T-Mobile products and services. Recommend wireless and onboarding solutions to help customers self-serve using the T-Mobile app, deepening relationships and ensuring satisfaction. Complete training on the in-store experience, products, processes, systems, and reference resources. Review personal results, current promotions, and updates to stay Customer Ready. Partner with nearby stores to onboard customers. Perform skills practice, knowledge sharing, store operations, and opening/closing procedures. May carry keys to kiosk cabinets, lock/secure assets, and report lost keys or assets to the manager. Be customer-obsessed: be passionate, friendly, engaging, and able to connect on a personal level. Build rapport, trust, and loyalty, and exceed customer expectations. Proactively reach out to potential customers to drive sales activity. Follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers. May perform price overrides for specialty offers specific to National Retail. Build relationships with nearby leadership and teams to support the customer experience from account setup to device support and account servicing. Education and Work Experience
High School Diploma/GED (Required) 6 months of customer service and/or sales experience; retail environment preferred. Knowledge, Skills and Abilities
Customer Satisfaction: passionate advocate with the desire to connect with customers and balance experience with performance goals. (Required) Team Building: willingness to work with peers and store leaders, sharing best practices while serving customers. (Required) Retail Sales: competitive drive and confidence to succeed in a fast-paced sales environment. (Required) Licenses and Certifications
At least 18 years of age Legally authorized to work in the United States Travel
Travel Required (Yes/No): No DOT Regulated
DOT Regulated Position (Yes/No): No Safety Sensitive Position (Yes/No): No Compensation
Hourly Base Pay: $17.50, plus $5.00 per hour training pay. Within the first 90 days, on-the-job training eligible for hourly training pay. After completion, eligible for an annual incentive target of $18,000/year. All employees are guaranteed to earn $20/hour inclusive of base pay and incentives. All employees are eligible for an Annual Stock Grant. Benefits
Full- and part-time employees have access to the same benefits when eligible, including medical, dental, and vision insurance; flexible spending account; 401(k); employee stock grants and purchase plan; paid time off and up to 12 paid holidays; paid parental and family leave; family building benefits; back-up care; enhanced family support; childcare subsidy; tuition assistance and coaching; disability and life insurances; mobile service and home internet discounts; pet insurance; and commuter/transit programs. For details, see www.t-mobilebenefits.com. Equality and Accommodation
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, disability, or any other status protected by law. Discrimination, retaliation or harassment based on these factors is not tolerated. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please email ApplicantAccommodation@t-mobile.com or call 1-844-873-9500. This contact is not for applying for a position or inquiries unrelated to accommodations.
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At T-Mobile, we invest in YOU. Our Total Rewards Package ensures employees get a competitive base salary and compensation, stock grants, employee stock purchase plan, 401(k), and access to money coaches. We strive to be UNSTOPPABLE for our employees by supporting growth and rewards. Job Responsibilities
Proactively engages with a broad range of customers in a highly-traffic retail environment. Use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions. Leverage digital self-serve tools during customer interactions and onboarding. Identify customer needs and use solution-based selling to demonstrate the value of T-Mobile products and services. Recommend wireless and onboarding solutions to help customers self-serve using the T-Mobile app, deepening relationships and ensuring satisfaction. Complete training on the in-store experience, products, processes, systems, and reference resources. Review personal results, current promotions, and updates to stay Customer Ready. Partner with nearby stores to onboard customers. Perform skills practice, knowledge sharing, store operations, and opening/closing procedures. May carry keys to kiosk cabinets, lock/secure assets, and report lost keys or assets to the manager. Be customer-obsessed: be passionate, friendly, engaging, and able to connect on a personal level. Build rapport, trust, and loyalty, and exceed customer expectations. Proactively reach out to potential customers to drive sales activity. Follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers. May perform price overrides for specialty offers specific to National Retail. Build relationships with nearby leadership and teams to support the customer experience from account setup to device support and account servicing. Education and Work Experience
High School Diploma/GED (Required) 6 months of customer service and/or sales experience; retail environment preferred. Knowledge, Skills and Abilities
Customer Satisfaction: passionate advocate with the desire to connect with customers and balance experience with performance goals. (Required) Team Building: willingness to work with peers and store leaders, sharing best practices while serving customers. (Required) Retail Sales: competitive drive and confidence to succeed in a fast-paced sales environment. (Required) Licenses and Certifications
At least 18 years of age Legally authorized to work in the United States Travel
Travel Required (Yes/No): No DOT Regulated
DOT Regulated Position (Yes/No): No Safety Sensitive Position (Yes/No): No Compensation
Hourly Base Pay: $17.50, plus $5.00 per hour training pay. Within the first 90 days, on-the-job training eligible for hourly training pay. After completion, eligible for an annual incentive target of $18,000/year. All employees are guaranteed to earn $20/hour inclusive of base pay and incentives. All employees are eligible for an Annual Stock Grant. Benefits
Full- and part-time employees have access to the same benefits when eligible, including medical, dental, and vision insurance; flexible spending account; 401(k); employee stock grants and purchase plan; paid time off and up to 12 paid holidays; paid parental and family leave; family building benefits; back-up care; enhanced family support; childcare subsidy; tuition assistance and coaching; disability and life insurances; mobile service and home internet discounts; pet insurance; and commuter/transit programs. For details, see www.t-mobilebenefits.com. Equality and Accommodation
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, disability, or any other status protected by law. Discrimination, retaliation or harassment based on these factors is not tolerated. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please email ApplicantAccommodation@t-mobile.com or call 1-844-873-9500. This contact is not for applying for a position or inquiries unrelated to accommodations.
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