Gallagher
Overview
Client Service Manager III role at Gallagher. This role is accountable for delivering high-quality and efficient service to both internal and external clients through day-to-day account management of an assigned group of accounts within a Branch. The Client Service Manager III directly contributes to client retention, satisfaction, and enhancing Gallagher’s value to clients and prospects. The ideal candidate will have a proven track record of managing complex accounts, cultivating strong client relationships, and driving operational excellence. This role requires a strategic mindset, exceptional communication skills, and the ability to balance multiple priorities effectively. Base pay range $67,500.00/yr - $131,500.00/yr Responsibilities
Account Management: Successfully and profitably manage an assigned group of accounts, consistently meeting or exceeding CSO revenue benchmark expectations. Build and solidify relationships with existing clients by providing exceptional ongoing care and service. Take a leadership role in the renewal process, partnering with the Production team to deliver high-quality and timely solutions. Client Retention and Growth: Secure existing business and drive the sale of additional services and lines of coverage. Cultivate relationships with key stakeholders in the client organization. Enhance Gallagher’s value proposition by identifying opportunities to expand services and deliver tailored solutions. Operational Excellence: Contribute to achieving operating and margin targets by fostering a culture of performance and continuous improvement. Manage competing priorities and ensure timely delivery of client solutions. Utilize technology tools to maximize productivity and quality in client service operations. Leadership and Collaboration: Collaborate with the Branch Client Service Director or Supervisor to align on strategic goals. Provide guidance and mentorship to team members. Act as a subject matter expert on client service processes, procedures, and systems. Qualifications
Required: Bachelor’s degree with 5+ years of client service and/or claims management experience, or High School degree/GED with 10+ years of experience. 1+ years of supervisory experience. Appropriate licensing as required. Preferred: Previous insurance knowledge and experience managing client relationships. Solid financial acumen and understanding of business metrics. Behaviors and Skills: Proficient in using technology to maximize productivity and quality. Strong written and verbal communication skills. Ability to manage multiple priorities. Self-directed with initiative and accountability. Compensation And Benefits
We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. Actual compensation is influenced by factors including experience, education, market/geography, scope, skill set, and hours. In addition to salary, Gallagher offers a wide range of benefits. Medical/dental/vision plans, starting from day one Life and accident insurance 401(K) and Roth options Tax-advantaged accounts (HSA, FSA) Educational expense reimbursement Paid parental leave Additional benefits: Digital mental health services (Talkspace), Flexible work hours, Training programs, Gallagher Thrive program, Charitable matching gift program Inclusion & Diversity
We value inclusion and diversity. Gallagher is committed to equal employment opportunity and prohibits discrimination based on protected characteristics. We provide reasonable accommodations where needed and embrace diversity in all forms as part of The Gallagher Way. Click Here to review our U.S. Eligibility Requirements
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Client Service Manager III role at Gallagher. This role is accountable for delivering high-quality and efficient service to both internal and external clients through day-to-day account management of an assigned group of accounts within a Branch. The Client Service Manager III directly contributes to client retention, satisfaction, and enhancing Gallagher’s value to clients and prospects. The ideal candidate will have a proven track record of managing complex accounts, cultivating strong client relationships, and driving operational excellence. This role requires a strategic mindset, exceptional communication skills, and the ability to balance multiple priorities effectively. Base pay range $67,500.00/yr - $131,500.00/yr Responsibilities
Account Management: Successfully and profitably manage an assigned group of accounts, consistently meeting or exceeding CSO revenue benchmark expectations. Build and solidify relationships with existing clients by providing exceptional ongoing care and service. Take a leadership role in the renewal process, partnering with the Production team to deliver high-quality and timely solutions. Client Retention and Growth: Secure existing business and drive the sale of additional services and lines of coverage. Cultivate relationships with key stakeholders in the client organization. Enhance Gallagher’s value proposition by identifying opportunities to expand services and deliver tailored solutions. Operational Excellence: Contribute to achieving operating and margin targets by fostering a culture of performance and continuous improvement. Manage competing priorities and ensure timely delivery of client solutions. Utilize technology tools to maximize productivity and quality in client service operations. Leadership and Collaboration: Collaborate with the Branch Client Service Director or Supervisor to align on strategic goals. Provide guidance and mentorship to team members. Act as a subject matter expert on client service processes, procedures, and systems. Qualifications
Required: Bachelor’s degree with 5+ years of client service and/or claims management experience, or High School degree/GED with 10+ years of experience. 1+ years of supervisory experience. Appropriate licensing as required. Preferred: Previous insurance knowledge and experience managing client relationships. Solid financial acumen and understanding of business metrics. Behaviors and Skills: Proficient in using technology to maximize productivity and quality. Strong written and verbal communication skills. Ability to manage multiple priorities. Self-directed with initiative and accountability. Compensation And Benefits
We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. Actual compensation is influenced by factors including experience, education, market/geography, scope, skill set, and hours. In addition to salary, Gallagher offers a wide range of benefits. Medical/dental/vision plans, starting from day one Life and accident insurance 401(K) and Roth options Tax-advantaged accounts (HSA, FSA) Educational expense reimbursement Paid parental leave Additional benefits: Digital mental health services (Talkspace), Flexible work hours, Training programs, Gallagher Thrive program, Charitable matching gift program Inclusion & Diversity
We value inclusion and diversity. Gallagher is committed to equal employment opportunity and prohibits discrimination based on protected characteristics. We provide reasonable accommodations where needed and embrace diversity in all forms as part of The Gallagher Way. Click Here to review our U.S. Eligibility Requirements
#J-18808-Ljbffr