Gallagher
Overview
We are seeking a highly skilled and client-focused
Client Service Manager II
to join our team. This role is accountable for delivering high-quality and efficient service to both internal and external clients through the day-to-day account management of an assigned group of accounts within a Branch. The Client Service Manager II directly contributes to key business outcomes, including client retention, satisfaction, and enhancing Gallagher’s value to clients and prospects. The ideal candidate will have a proven track record of managing complex accounts, cultivating strong client relationships, and driving operational excellence. This role requires a strategic mindset, exceptional communication skills, and the ability to balance multiple priorities effectively. We are Gallagher, a global brokerage team committed to protecting businesses and empowering their ambitions. Join a family of diverse minds united by a relentless pursuit of excellence. Together, we’ll build a legacy of trust and triumph in the dynamic world of risk management. How You\'ll Make An Impact
Account Management
Successfully and profitably manage an assigned group of accounts, consistently meeting or exceeding CSO revenue benchmark expectations. Build and solidify relationships with existing clients by providing exceptional ongoing care and service. Take a leadership role in the renewal process, partnering with the Production team to deliver the best possible solutions to clients in a high-quality and timely manner.
Client Retention and Growth
Secure existing business and drive the sale of additional services and lines of coverage. Cultivate relationships with key stakeholders in the client organization, including buyers and day-to-day client representatives. Enhance Gallagher’s value proposition by identifying opportunities to expand services and deliver tailored solutions.
Operational Excellence
Contribute to achieving operating and margin targets by fostering a culture of performance and continuous improvement. Effectively manage competing priorities and ensure timely delivery of client solutions. Utilize technology tools to maximize productivity and quality in client service operations.
Leadership and Collaboration
Collaborate with the Branch Client Service Director or Supervisor to align on strategic goals and objectives. Provide guidance and mentorship to team members, fostering a collaborative and high-performing work environment. Act as a subject matter expert on client service processes, procedures, and systems.
About You
Required
Bachelor’s degree with 5+ years of client service and/or claims management experience -OR- High School degree/GED with 10+ years of client service and/or claims management experience. 1+ years of supervisory experience. Appropriate licensing as required. Preferred
Previous insurance knowledge and experience managing client relationships. Solid financial acumen and understanding of business metrics. Behaviors and Skills
Proficient in using technology as a tool to maximize productivity and quality. Strong written and verbal communication skills, with the ability to engage others in consultative discussions. Comfortably manages and balances multiple and sometimes competing priorities. Works in a self-directed manner, demonstrating initiative and accountability. Compensation And Benefits
We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the
minimum core benefits
you’ll get, depending on your job level these benefits may improve: Medical/dental/vision plans, which start from day one! Life and accident insurance 401(K) and Roth options Tax-advantaged accounts (HSA, FSA) Educational expense reimbursement Paid parental leave Other benefits include: Digital mental health services (Talkspace) Flexible work hours (availability varies by office and job function) Training programs Gallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing Charitable matching gift program And more... The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process. Inclusion and Employment
We value inclusion and diversity. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on protected characteristics by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business. Seniority level
Not Applicable Employment type
Full-time Job function
Business Development and Sales Industries
Insurance
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We are seeking a highly skilled and client-focused
Client Service Manager II
to join our team. This role is accountable for delivering high-quality and efficient service to both internal and external clients through the day-to-day account management of an assigned group of accounts within a Branch. The Client Service Manager II directly contributes to key business outcomes, including client retention, satisfaction, and enhancing Gallagher’s value to clients and prospects. The ideal candidate will have a proven track record of managing complex accounts, cultivating strong client relationships, and driving operational excellence. This role requires a strategic mindset, exceptional communication skills, and the ability to balance multiple priorities effectively. We are Gallagher, a global brokerage team committed to protecting businesses and empowering their ambitions. Join a family of diverse minds united by a relentless pursuit of excellence. Together, we’ll build a legacy of trust and triumph in the dynamic world of risk management. How You\'ll Make An Impact
Account Management
Successfully and profitably manage an assigned group of accounts, consistently meeting or exceeding CSO revenue benchmark expectations. Build and solidify relationships with existing clients by providing exceptional ongoing care and service. Take a leadership role in the renewal process, partnering with the Production team to deliver the best possible solutions to clients in a high-quality and timely manner.
Client Retention and Growth
Secure existing business and drive the sale of additional services and lines of coverage. Cultivate relationships with key stakeholders in the client organization, including buyers and day-to-day client representatives. Enhance Gallagher’s value proposition by identifying opportunities to expand services and deliver tailored solutions.
Operational Excellence
Contribute to achieving operating and margin targets by fostering a culture of performance and continuous improvement. Effectively manage competing priorities and ensure timely delivery of client solutions. Utilize technology tools to maximize productivity and quality in client service operations.
Leadership and Collaboration
Collaborate with the Branch Client Service Director or Supervisor to align on strategic goals and objectives. Provide guidance and mentorship to team members, fostering a collaborative and high-performing work environment. Act as a subject matter expert on client service processes, procedures, and systems.
About You
Required
Bachelor’s degree with 5+ years of client service and/or claims management experience -OR- High School degree/GED with 10+ years of client service and/or claims management experience. 1+ years of supervisory experience. Appropriate licensing as required. Preferred
Previous insurance knowledge and experience managing client relationships. Solid financial acumen and understanding of business metrics. Behaviors and Skills
Proficient in using technology as a tool to maximize productivity and quality. Strong written and verbal communication skills, with the ability to engage others in consultative discussions. Comfortably manages and balances multiple and sometimes competing priorities. Works in a self-directed manner, demonstrating initiative and accountability. Compensation And Benefits
We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the
minimum core benefits
you’ll get, depending on your job level these benefits may improve: Medical/dental/vision plans, which start from day one! Life and accident insurance 401(K) and Roth options Tax-advantaged accounts (HSA, FSA) Educational expense reimbursement Paid parental leave Other benefits include: Digital mental health services (Talkspace) Flexible work hours (availability varies by office and job function) Training programs Gallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing Charitable matching gift program And more... The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process. Inclusion and Employment
We value inclusion and diversity. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on protected characteristics by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business. Seniority level
Not Applicable Employment type
Full-time Job function
Business Development and Sales Industries
Insurance
#J-18808-Ljbffr