Tapestry, Inc.
Overview
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things crafted to last for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what's possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. The Sales Associate role is an integral part of the store's overall success and efficiency: delivering direct attention to our brand commitment when servicing customers and driving results. This role upholds Coach's Service and Selling Models, creates a positive first impression, builds ongoing customer relationships through a personalized experience, and leaves a positive, lasting impression.
Sales Floor Responsibilities
Understands organizational objectives and makes decisions that align with company priorities Takes ownership and is committed to delivering results, while remaining aware of personal and store metrics; creates personal sales and clienteling strategies in partnership with the management team Creates short- and long-term strategies to achieve personal metrics and performance goals Takes ownership of personal survey results and creates plans to improve Represents Coach as a brand ambassador Demonstrates Coach's Selling and Service expectations at all times Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics Drives business through sales strategies, clienteling, sourcing new customers and maintaining ongoing productive relationships with customers Creates positive impressions with customers by presenting oneself in alignment with Coach's style guidance Builds credibility and trust as a personal fashion advisor with knowledge of fashion trends and competition Provides in-depth product knowledge, including features, benefits, current offerings, and overall product value Communicates current pricing and promotional strategy to customers Discusses product features and builds the sale by leveraging cross-selling Cross-sells and encourages relevant product add-ons Tailors approach to customer needs by reading cues Attends to the unique and individual shopping needs of each customer Works with multiple customers simultaneously and follows up to influence/close the sale Flexes personal selling techniques to contribute to store financial results Builds lasting and loyal relationships with customers Leverages Coach's tools and technology to support relationship building and clienteling Promotes a team selling environment and fosters teamwork, trust and collaboration with internal and external customers Remains solution oriented; adaptable to changing business and store needs Welcomes feedback and adapts behaviors as appropriate Maintains a calm and professional demeanor at all times Operations
Ensures all daily tasks are completed without negatively impacting service or Coach standards Completes daily operational tasks including maintaining store, cash wrap and visual merchandising to Coach standards Maintains a clean and tidy selling floor at all times Adheres to all applicable retail policies and procedures including POS, Operations and Asset Protection Replenishes inventory on the sales floor as needed Supports store inventory process by processing shipments, stocking shelves, replenishing the floor, and maintaining strong organizational standards Supports cash-wrap when needed to process purchases, returns, and exchanges Efficiently processes customer transactions (Purchase, Return, Exchange, Found Order, etc.) Assists in preparing the store by organizing functional areas, routine cleaning, and maintaining visual merchandising expectations Competencies
Drive For Results:
Can be counted on to exceed goals and be a top performer with bottom-line orientation Customer Focus:
Dedicated to meeting customer expectations; builds relationships and gains trust Creativity:
Generates new and unique ideas and connects disparate notions Interpersonal Savvy:
Relates well to all kinds of people; builds rapport and handles tense situations Learning on The Fly:
Learns quickly, open to change, analyzes successes and failures for improvement Perseverance:
Energetic, driven, and persistent Dealing with Ambiguity:
Copes with change and risk, acts without full information when needed Experience:
1–3 years of previous sales experience, preferably in a luxury retail service environment. Knowledge of fashion trends and marketplace competition. Education:
High school diploma or equivalent; college degree preferred. Technical:
Knowledge of cash register systems, basic computer skills (iPad/laptop, Mobile POS, Internet), walkie talkie, read price and product release sheets. Physical:
Ability to work at a fast pace; communicate effectively; move around the floor, stock room, and shelves; ability to lift up to 25 pounds regularly and up to 50 pounds for shipments/transfers. Schedule:
Ability to meet Coach scheduling and availability expectations, including flexible scheduling, nights, weekends, and holidays with high retail traffic. Note:
This document serves as a sample of duties and responsibilities and does not include an exhaustive list of all performance requirements. Americans with Disabilities Act (ADA): Tapestry, Inc. will provide reasonable accommodations for disabilities or religious beliefs. If you require accommodations to complete the application process, contact Tapestry People Services at 1-855-566-9264 or employeerelations@tapestry.com Our Competencies for All Employees Courage:
Provides direct, actionable feedback and addresses problems promptly Creativity:
Generates original ideas and adds value in brainstorming Customer Focus:
Builds relationships and earns trust Dealing with Ambiguity:
Handles change and risk with composure Drive for Results:
Consistently meets or exceeds goals Interpersonal Savvy:
Builds rapport across all levels Learning on the Fly:
Learns quickly and adapts Our Competencies for All People Managers Strategic Agility:
Sees ahead and crafts credible strategies Developing Direct Reports and Others:
Coaches and develops talent Building Effective Teams:
Creates high-performing teams with shared purpose Coach is an equal opportunity and affirmative action employer. Employment decisions are based on qualifications and do not consider protected characteristics. We do not discriminate on age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color, creed, religion, ethnicity, national origin, disability, marital status, military status, pregnancy, or any other legally-protected status. Ada
information: Tapestry will provide reasonable accommodations for disabilities or religious beliefs. For accommodations in the application process, contact Tapestry People Services at 1-855-566-9264 or employeerelations@tapestry.com Visit Coach at www.coach.com.
#J-18808-Ljbffr
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things crafted to last for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what's possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. The Sales Associate role is an integral part of the store's overall success and efficiency: delivering direct attention to our brand commitment when servicing customers and driving results. This role upholds Coach's Service and Selling Models, creates a positive first impression, builds ongoing customer relationships through a personalized experience, and leaves a positive, lasting impression.
Sales Floor Responsibilities
Understands organizational objectives and makes decisions that align with company priorities Takes ownership and is committed to delivering results, while remaining aware of personal and store metrics; creates personal sales and clienteling strategies in partnership with the management team Creates short- and long-term strategies to achieve personal metrics and performance goals Takes ownership of personal survey results and creates plans to improve Represents Coach as a brand ambassador Demonstrates Coach's Selling and Service expectations at all times Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics Drives business through sales strategies, clienteling, sourcing new customers and maintaining ongoing productive relationships with customers Creates positive impressions with customers by presenting oneself in alignment with Coach's style guidance Builds credibility and trust as a personal fashion advisor with knowledge of fashion trends and competition Provides in-depth product knowledge, including features, benefits, current offerings, and overall product value Communicates current pricing and promotional strategy to customers Discusses product features and builds the sale by leveraging cross-selling Cross-sells and encourages relevant product add-ons Tailors approach to customer needs by reading cues Attends to the unique and individual shopping needs of each customer Works with multiple customers simultaneously and follows up to influence/close the sale Flexes personal selling techniques to contribute to store financial results Builds lasting and loyal relationships with customers Leverages Coach's tools and technology to support relationship building and clienteling Promotes a team selling environment and fosters teamwork, trust and collaboration with internal and external customers Remains solution oriented; adaptable to changing business and store needs Welcomes feedback and adapts behaviors as appropriate Maintains a calm and professional demeanor at all times Operations
Ensures all daily tasks are completed without negatively impacting service or Coach standards Completes daily operational tasks including maintaining store, cash wrap and visual merchandising to Coach standards Maintains a clean and tidy selling floor at all times Adheres to all applicable retail policies and procedures including POS, Operations and Asset Protection Replenishes inventory on the sales floor as needed Supports store inventory process by processing shipments, stocking shelves, replenishing the floor, and maintaining strong organizational standards Supports cash-wrap when needed to process purchases, returns, and exchanges Efficiently processes customer transactions (Purchase, Return, Exchange, Found Order, etc.) Assists in preparing the store by organizing functional areas, routine cleaning, and maintaining visual merchandising expectations Competencies
Drive For Results:
Can be counted on to exceed goals and be a top performer with bottom-line orientation Customer Focus:
Dedicated to meeting customer expectations; builds relationships and gains trust Creativity:
Generates new and unique ideas and connects disparate notions Interpersonal Savvy:
Relates well to all kinds of people; builds rapport and handles tense situations Learning on The Fly:
Learns quickly, open to change, analyzes successes and failures for improvement Perseverance:
Energetic, driven, and persistent Dealing with Ambiguity:
Copes with change and risk, acts without full information when needed Experience:
1–3 years of previous sales experience, preferably in a luxury retail service environment. Knowledge of fashion trends and marketplace competition. Education:
High school diploma or equivalent; college degree preferred. Technical:
Knowledge of cash register systems, basic computer skills (iPad/laptop, Mobile POS, Internet), walkie talkie, read price and product release sheets. Physical:
Ability to work at a fast pace; communicate effectively; move around the floor, stock room, and shelves; ability to lift up to 25 pounds regularly and up to 50 pounds for shipments/transfers. Schedule:
Ability to meet Coach scheduling and availability expectations, including flexible scheduling, nights, weekends, and holidays with high retail traffic. Note:
This document serves as a sample of duties and responsibilities and does not include an exhaustive list of all performance requirements. Americans with Disabilities Act (ADA): Tapestry, Inc. will provide reasonable accommodations for disabilities or religious beliefs. If you require accommodations to complete the application process, contact Tapestry People Services at 1-855-566-9264 or employeerelations@tapestry.com Our Competencies for All Employees Courage:
Provides direct, actionable feedback and addresses problems promptly Creativity:
Generates original ideas and adds value in brainstorming Customer Focus:
Builds relationships and earns trust Dealing with Ambiguity:
Handles change and risk with composure Drive for Results:
Consistently meets or exceeds goals Interpersonal Savvy:
Builds rapport across all levels Learning on the Fly:
Learns quickly and adapts Our Competencies for All People Managers Strategic Agility:
Sees ahead and crafts credible strategies Developing Direct Reports and Others:
Coaches and develops talent Building Effective Teams:
Creates high-performing teams with shared purpose Coach is an equal opportunity and affirmative action employer. Employment decisions are based on qualifications and do not consider protected characteristics. We do not discriminate on age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color, creed, religion, ethnicity, national origin, disability, marital status, military status, pregnancy, or any other legally-protected status. Ada
information: Tapestry will provide reasonable accommodations for disabilities or religious beliefs. For accommodations in the application process, contact Tapestry People Services at 1-855-566-9264 or employeerelations@tapestry.com Visit Coach at www.coach.com.
#J-18808-Ljbffr