PetSmart
Overview
Retail Store Manager at PetSmart. Lead store operations, ensure the safety of people and pets, and drive the pet parent experience, operational execution, financial outcomes, and human resources activities within the store. Provide exemplary leadership to align with PetSmart's culture, vision, mission, values, and strategy. Job Summary
PetSmart’s Store Leader has leadership oversight of safety for people and pets, pet parent experience, operational execution, financial outcomes, and all human resource functions within all areas of the store. This role is expected to drive company culture and strategies, achieve targeted results, champion exceptional pet parent service, and execute the store\'s daily business while upholding the company\'s standards. Responsibilities
People Leadership
Responsible for employment decisions such as recruiting, interviewing, hiring, coaching, and terminating. Fosters an open-door culture; engages with associates and responds to feedback. Creates and posts the store schedule after input from Experience and Process Leader. Supports associate development, including reviews, recognition, training, onboarding, mentoring, and succession planning. Delegates effectively, empowers others, and holds teams accountable for results. Communicates priorities to the team and adapts to changing conditions. Addresses associate complaints and grievances; recognizes engagement efforts. Ensures timely delivery of associate reviews. Overall Store Experience
Leads the associate and pet parent experience; ensures pets in care are safe and healthy. Manages pet parent interactions via in-person, phone, or online channels; handles concerns and escalations. Creates a store environment focused on exceptional in-store experiences. Evaluates operations and seeks opportunities to improve processes and services. Partners with the Store Leadership team on in-store/community events and local adoption collaborations. Maintains store standards and a culture of policy and ethics compliance. Conducts monthly Core and Services Walks to verify policy execution. Promotes a safe environment for associates, pets, and pet parents. Ensures proper inventory management to maintain in-stock levels. Communicates business and financial objectives to leaders and associates. Reviews in-store cameras to assess safety, behavior, and risks; coaches and holds leaders accountable as needed. Responds to sick/injured pets in-store and coordinates necessary action, such as veterinary transport. Supports opening and closing procedures to uphold brand promise. Business Management
Delivers corporate strategy and profitability goals by executing leadership direction. Analyzes reports, identifies root causes, and communicates results with improvement plans where needed. Identifies opportunities to grow the business and holds associates accountable for store P&L targets (sales, shrink). Manages store expenses (labor, supplies) and coordinates with home office resources for work orders and budget tasks. Creates and posts store schedules; processes payroll weekly and manages labor within budget. Executes required reporting and paperwork; supports store-related errands as needed. Qualifications
4–6 years of retail leadership or customer-focused experience. Full-time availability; flexibility to work evenings, weekends, and holidays as needed. Proficiency in computer applications; strong written and verbal communication skills. Ability to perform under pressure with maintained composure; strong organizational skills and attention to detail. Supervisory Responsibility
Typically oversees Experience Leader and Process Leader, up to six lead associates, and 10–70 non-leader associates; follows PetSmart policies and procedures. Physical Demands and Work Environment
Stand, walk, climb, and use hands; ability to lift up to 50 pounds regularly and more than 100 pounds with team assistance occasionally; vision requirements applicable. Occasional exposure to moving parts, pet hair, and variable noise levels; exposure to live animals is common. Reasonable accommodations may be provided for individuals with disabilities. What We Offer
Benefits include paid bi-weekly pay, medical/dental/vision, 401k, tuition assistance, associate discounts and perks, paid time off for full-time associates, pathway for career development and growth. Equal Opportunity
PetSmart is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disability, or any other characteristic protected by federal, provincial, or local law. Applicants must be over 18 (where required by law). Some locations may have fair chance hiring considerations as allowed by law. For more information on benefits: https://benefits.petsmart.com/us/ This listing is not a guarantee of employment and does not guarantee that the position is currently open. We continually build a network of candidates. Please contact your local PetSmart store to confirm current openings.
#J-18808-Ljbffr
Retail Store Manager at PetSmart. Lead store operations, ensure the safety of people and pets, and drive the pet parent experience, operational execution, financial outcomes, and human resources activities within the store. Provide exemplary leadership to align with PetSmart's culture, vision, mission, values, and strategy. Job Summary
PetSmart’s Store Leader has leadership oversight of safety for people and pets, pet parent experience, operational execution, financial outcomes, and all human resource functions within all areas of the store. This role is expected to drive company culture and strategies, achieve targeted results, champion exceptional pet parent service, and execute the store\'s daily business while upholding the company\'s standards. Responsibilities
People Leadership
Responsible for employment decisions such as recruiting, interviewing, hiring, coaching, and terminating. Fosters an open-door culture; engages with associates and responds to feedback. Creates and posts the store schedule after input from Experience and Process Leader. Supports associate development, including reviews, recognition, training, onboarding, mentoring, and succession planning. Delegates effectively, empowers others, and holds teams accountable for results. Communicates priorities to the team and adapts to changing conditions. Addresses associate complaints and grievances; recognizes engagement efforts. Ensures timely delivery of associate reviews. Overall Store Experience
Leads the associate and pet parent experience; ensures pets in care are safe and healthy. Manages pet parent interactions via in-person, phone, or online channels; handles concerns and escalations. Creates a store environment focused on exceptional in-store experiences. Evaluates operations and seeks opportunities to improve processes and services. Partners with the Store Leadership team on in-store/community events and local adoption collaborations. Maintains store standards and a culture of policy and ethics compliance. Conducts monthly Core and Services Walks to verify policy execution. Promotes a safe environment for associates, pets, and pet parents. Ensures proper inventory management to maintain in-stock levels. Communicates business and financial objectives to leaders and associates. Reviews in-store cameras to assess safety, behavior, and risks; coaches and holds leaders accountable as needed. Responds to sick/injured pets in-store and coordinates necessary action, such as veterinary transport. Supports opening and closing procedures to uphold brand promise. Business Management
Delivers corporate strategy and profitability goals by executing leadership direction. Analyzes reports, identifies root causes, and communicates results with improvement plans where needed. Identifies opportunities to grow the business and holds associates accountable for store P&L targets (sales, shrink). Manages store expenses (labor, supplies) and coordinates with home office resources for work orders and budget tasks. Creates and posts store schedules; processes payroll weekly and manages labor within budget. Executes required reporting and paperwork; supports store-related errands as needed. Qualifications
4–6 years of retail leadership or customer-focused experience. Full-time availability; flexibility to work evenings, weekends, and holidays as needed. Proficiency in computer applications; strong written and verbal communication skills. Ability to perform under pressure with maintained composure; strong organizational skills and attention to detail. Supervisory Responsibility
Typically oversees Experience Leader and Process Leader, up to six lead associates, and 10–70 non-leader associates; follows PetSmart policies and procedures. Physical Demands and Work Environment
Stand, walk, climb, and use hands; ability to lift up to 50 pounds regularly and more than 100 pounds with team assistance occasionally; vision requirements applicable. Occasional exposure to moving parts, pet hair, and variable noise levels; exposure to live animals is common. Reasonable accommodations may be provided for individuals with disabilities. What We Offer
Benefits include paid bi-weekly pay, medical/dental/vision, 401k, tuition assistance, associate discounts and perks, paid time off for full-time associates, pathway for career development and growth. Equal Opportunity
PetSmart is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disability, or any other characteristic protected by federal, provincial, or local law. Applicants must be over 18 (where required by law). Some locations may have fair chance hiring considerations as allowed by law. For more information on benefits: https://benefits.petsmart.com/us/ This listing is not a guarantee of employment and does not guarantee that the position is currently open. We continually build a network of candidates. Please contact your local PetSmart store to confirm current openings.
#J-18808-Ljbffr