PetSmart
PetSmart is hiring a Retail Store Manager.
Job Summary: PetSmart’s Store Leader has leadership oversight of the safety of people and pets, pet parent experience, operational execution, financial outcomes, and all human resource functions within all areas of the store. This role provides exemplary leadership by driving the company culture and strategies, achieving targeted results, championing exceptional pet parent service, and ensuring efficient execution of the store’s daily business while upholding the company’s vision, mission, values, and strategy within the store.
Essential Responsibilities
Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs: People Leadership
Responsible for employment decisions such as recruiting, interviewing, hiring, coaching, and terminating. Builds an open-door culture by engaging and listening to associates. Leverages the Voice of Associate tool to listen to and respond to associate feedback. Accountable for creating and posting the store schedule after input from Experience and Process Leader. Supports associate development, including reviews, recognition, training, onboarding, mentoring, and succession planning. Delegates effectively, empowers others, and fosters ownership for results. Cascades information to associates and adjusts priorities to meet goals and commitments. Ensures alignment and responds to changes in the environment. Addresses and administers associate complaints and grievances. Recognizes and celebrates associates driving engagement. Ensures all associate reviews are delivered on time. Overall Store Experience
Leads the associate and pet parent experience; ensures pets in care are safe and healthy. Manages pet parent experiences via phone, in person, or online; responds to concerns. Creates a store environment focused on exceptional in-store pet parent and associate experience. Evaluates operations and identifies opportunities to improve processes and services. Partners with Store Leadership to execute in-store and community events, including local adoption groups. Maintains store standards and upholds policies, procedures, and code of ethics. Conducts monthly Core and Services Walks to validate policy execution. Maintains a safe environment for associates, pets, and pet parents. Ensures inventory management tools keep appropriate stock levels. Communicates business and financial objectives to leaders and associates. Reviews in-store cameras to assess safety practices and behaviors; coaches as needed. Responds to sick/injured pets with appropriate action and veterinary transport as needed. Supports opening and closing procedures to uphold brand promise. Business Management
Delivers corporate strategy and profitability goals by executing leadership direction. Analyzes reporting, identifies root causes, and communicates results; creates improvement plans. Drives opportunities to grow the business and holds associates accountable for store P&L targets. Manages expenses such as labor and supplies and other store metrics. Utilizes home office partners and resources for store-related work orders and purchasing. Creates and posts schedules for the entire store; processes payroll weekly and manages labor within budget. Executes daily, weekly, and monthly reporting and related paperwork. Runs store-related errands to support store needs. Qualifications
4-6 years of retail leadership or experience in a customer-focused environment. Full-time availability; flexible schedule including evenings, weekends, and holidays as needed. Proficiency in computer applications. Strong written and verbal communication skills. Ability to react under pressure and maintain composure. Strong organizational skills and attention to detail. Supervisory Responsibility
Typically oversees the Experience Leader and Process Leader, up to six lead associates and ten to seventy non-leader associates, following PetSmart policies and procedures. Physical Demands and Work Environment
Stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. Ability to reach with hands and arms; perform tasks requiring depth perception. Reasonable accommodations may be made for disabilities. Lift/carry up to 50 pounds regularly and up to 100+ pounds with assistance. Exposure to moving parts, pet hair, and varying noise levels; live animals handling is common. What We Offer
Benefits include paid bi-weekly compensation, medical/dental/vision insurance, 401(k), tuition assistance, associate discounts, paid time off for full-time associates, career pathing, and development opportunities. We celebrate diversity and the unique perspectives of our 50,000 associates. Apply now for the chance to make a meaningful impact every day. EEO Statement: PetSmart is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or any other characteristic protected by law. Applicants must be over the age of 18 (where required by local law). Some locations have fair chance hiring commitments as applicable by law. For location-specific information, contact your local PetSmart store.
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Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs: People Leadership
Responsible for employment decisions such as recruiting, interviewing, hiring, coaching, and terminating. Builds an open-door culture by engaging and listening to associates. Leverages the Voice of Associate tool to listen to and respond to associate feedback. Accountable for creating and posting the store schedule after input from Experience and Process Leader. Supports associate development, including reviews, recognition, training, onboarding, mentoring, and succession planning. Delegates effectively, empowers others, and fosters ownership for results. Cascades information to associates and adjusts priorities to meet goals and commitments. Ensures alignment and responds to changes in the environment. Addresses and administers associate complaints and grievances. Recognizes and celebrates associates driving engagement. Ensures all associate reviews are delivered on time. Overall Store Experience
Leads the associate and pet parent experience; ensures pets in care are safe and healthy. Manages pet parent experiences via phone, in person, or online; responds to concerns. Creates a store environment focused on exceptional in-store pet parent and associate experience. Evaluates operations and identifies opportunities to improve processes and services. Partners with Store Leadership to execute in-store and community events, including local adoption groups. Maintains store standards and upholds policies, procedures, and code of ethics. Conducts monthly Core and Services Walks to validate policy execution. Maintains a safe environment for associates, pets, and pet parents. Ensures inventory management tools keep appropriate stock levels. Communicates business and financial objectives to leaders and associates. Reviews in-store cameras to assess safety practices and behaviors; coaches as needed. Responds to sick/injured pets with appropriate action and veterinary transport as needed. Supports opening and closing procedures to uphold brand promise. Business Management
Delivers corporate strategy and profitability goals by executing leadership direction. Analyzes reporting, identifies root causes, and communicates results; creates improvement plans. Drives opportunities to grow the business and holds associates accountable for store P&L targets. Manages expenses such as labor and supplies and other store metrics. Utilizes home office partners and resources for store-related work orders and purchasing. Creates and posts schedules for the entire store; processes payroll weekly and manages labor within budget. Executes daily, weekly, and monthly reporting and related paperwork. Runs store-related errands to support store needs. Qualifications
4-6 years of retail leadership or experience in a customer-focused environment. Full-time availability; flexible schedule including evenings, weekends, and holidays as needed. Proficiency in computer applications. Strong written and verbal communication skills. Ability to react under pressure and maintain composure. Strong organizational skills and attention to detail. Supervisory Responsibility
Typically oversees the Experience Leader and Process Leader, up to six lead associates and ten to seventy non-leader associates, following PetSmart policies and procedures. Physical Demands and Work Environment
Stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. Ability to reach with hands and arms; perform tasks requiring depth perception. Reasonable accommodations may be made for disabilities. Lift/carry up to 50 pounds regularly and up to 100+ pounds with assistance. Exposure to moving parts, pet hair, and varying noise levels; live animals handling is common. What We Offer
Benefits include paid bi-weekly compensation, medical/dental/vision insurance, 401(k), tuition assistance, associate discounts, paid time off for full-time associates, career pathing, and development opportunities. We celebrate diversity and the unique perspectives of our 50,000 associates. Apply now for the chance to make a meaningful impact every day. EEO Statement: PetSmart is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or any other characteristic protected by law. Applicants must be over the age of 18 (where required by local law). Some locations have fair chance hiring commitments as applicable by law. For location-specific information, contact your local PetSmart store.
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