Keys to Change
Crisis Intervention Specialist, 2nd Shift
Keys to Change, Phoenix, Arizona, United States, 85003
Overview
The Crisis Intervention Specialist, 2nd Shift is the point of contact for individuals accessing homeless services and experiencing crisis at night. This role provides motivational approaches, knowledge of community support resources, and connections to resources based on the individuals' needs, including possible connections to mental health and/or substance abuse concerns and trauma. This individual will also collect demographic information, and triage individuals into needs-based services. The 2nd Shift Crisis Intervention Specialist is responsible for greeting all individuals seeking services through the Welcome Center. Responsibilities are determined by the Welcome Center.
Base pay range $18.00/hr - $18.00/hr
Keys to Change is an Equal Opportunity Employer and offers an attractive health and benefits package for our employees, including 100% towards monthly premiums for Health, Dental, Long and Short Term Disability, and Life insurance (employee only), Paid Time Off, 403b, 8 Paid Holidays, and flexible schedule.
What you’ll do
Identify and triage vulnerable individuals experiencing mental health, substance abuse and/or traumatic crises to available services.
Collect client demographic information and obtain appropriate releases of information.
Coordinate with campus partners to facilitate entry into shelter and other campus services
Utilize diversion strategies to determine if other resources, outside of shelter, will work for the client.
Conduct vulnerability assessments (VI-SPDAT).
Provide services in a manner congruent with harm reduction theory, progressive engagement, low-barrier eligibility, trauma informed care and national best practices.
Foster healthy and productive relationships with community collaborates including mental health providers, housing providers, and social service agencies.
Document client interactions in HMIS system.
Oversee waiting area assuring all clients are signed in and assuring all clients are treated in a trauma informed way
Create and print campus Identification cards for clients
Engages Clients using best practices including motivational interviewing and conflict resolution and crisis de-escalation.
Maintains adherence to the Keys To Change and campus policies.
Attends yearly updates for any specific trainings established for their department or specific to their position
Adheres to policies regarding working hours, break periods and proper use of the payroll and benefits system
Additional duties as assigned
You are a good fit if you have the following
Must be age 21 or older
Superior written and verbal communication skills (Spanish a plus).
Demonstrated ability to communicate effectively and professionally with staff, clients and other external contacts.
Ability to handle sensitive material, maintaining the highest level of confidentiality and displaying integrity and sound judgment.
Mobility sufficient to conduct regular duties within a normal office environment.
Ability to lift up to 20 pounds to lift office supplies and equipment.
Bachelor’s Degree in Human Services or related field; or equivalent combination of education and relevant employment experience is a plus.
Minimum of 2 years’ experience providing homeless services or mental health services.
A healthy knowledge of the Regional Behavioral Health Authority (MMIC) and its systems and local healthcare resources and the ability to work with individuals with diverse needs
Effectively communicate with clients from diverse backgrounds
Be able to model effective engagement strategies
Maintain productive relationships with colleagues and partner agencies
Critical Thinking and Problem Solving Skills
Awareness and Sensitivity to cultural diversity, and alternative lifestyles is essential
Background Checks and Fingerprint Cards are a Condition of Employment.
Details
Seniority level: Entry level
Employment type: Part-time
Job function: Health Care Provider
Industries: Non-profit Organizations
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Base pay range $18.00/hr - $18.00/hr
Keys to Change is an Equal Opportunity Employer and offers an attractive health and benefits package for our employees, including 100% towards monthly premiums for Health, Dental, Long and Short Term Disability, and Life insurance (employee only), Paid Time Off, 403b, 8 Paid Holidays, and flexible schedule.
What you’ll do
Identify and triage vulnerable individuals experiencing mental health, substance abuse and/or traumatic crises to available services.
Collect client demographic information and obtain appropriate releases of information.
Coordinate with campus partners to facilitate entry into shelter and other campus services
Utilize diversion strategies to determine if other resources, outside of shelter, will work for the client.
Conduct vulnerability assessments (VI-SPDAT).
Provide services in a manner congruent with harm reduction theory, progressive engagement, low-barrier eligibility, trauma informed care and national best practices.
Foster healthy and productive relationships with community collaborates including mental health providers, housing providers, and social service agencies.
Document client interactions in HMIS system.
Oversee waiting area assuring all clients are signed in and assuring all clients are treated in a trauma informed way
Create and print campus Identification cards for clients
Engages Clients using best practices including motivational interviewing and conflict resolution and crisis de-escalation.
Maintains adherence to the Keys To Change and campus policies.
Attends yearly updates for any specific trainings established for their department or specific to their position
Adheres to policies regarding working hours, break periods and proper use of the payroll and benefits system
Additional duties as assigned
You are a good fit if you have the following
Must be age 21 or older
Superior written and verbal communication skills (Spanish a plus).
Demonstrated ability to communicate effectively and professionally with staff, clients and other external contacts.
Ability to handle sensitive material, maintaining the highest level of confidentiality and displaying integrity and sound judgment.
Mobility sufficient to conduct regular duties within a normal office environment.
Ability to lift up to 20 pounds to lift office supplies and equipment.
Bachelor’s Degree in Human Services or related field; or equivalent combination of education and relevant employment experience is a plus.
Minimum of 2 years’ experience providing homeless services or mental health services.
A healthy knowledge of the Regional Behavioral Health Authority (MMIC) and its systems and local healthcare resources and the ability to work with individuals with diverse needs
Effectively communicate with clients from diverse backgrounds
Be able to model effective engagement strategies
Maintain productive relationships with colleagues and partner agencies
Critical Thinking and Problem Solving Skills
Awareness and Sensitivity to cultural diversity, and alternative lifestyles is essential
Background Checks and Fingerprint Cards are a Condition of Employment.
Details
Seniority level: Entry level
Employment type: Part-time
Job function: Health Care Provider
Industries: Non-profit Organizations
#J-18808-Ljbffr