GameStop
Full Time Assistant Store Manager (Store 2432)
GameStop, Hanford, California, United States, 93230
Overview
Full Time Assistant Store Manager (Store 2432) at GameStop. Working with minimal supervision, the Assistant Store Manager supports the Store Manager in all facets of store operations. Using elements of GameStop's buy, sell, trade, and reservation business model, the Circle of Life, the Assistant Store Manager develops and promotes a sales culture by creating individualized and complete solutions for every guest and providing outstanding guest service experiences through professional conduct and shared passion for gaming. You will be responsible for ensuring that products are easy to see and buy, building sales by sharing product and gaming knowledge with guests, providing a clean, organized environment in which to shop, and growing guest loyalty and repeat business. This position supervises Sales Associates and Retail Keyholders in the absence of the Store Manager. Responsibilities
Provide best-in-class guest service: promptly greet guests; respond to guest questions/concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store. Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business. Promptly and accurately process guest purchases/return transactions using POS computer system; including making correct changes, placing merchandise in a bag, providing a receipt, and ensuring top notch guest service. Respond to guest comments or questions in person or on the phone; escalate customer issues and complaints to the Store Manager in a timely and professional manner when appropriate. Promote GameStop’s guest benefits, e.g., new title reservations program, trade-in program, and Pro Rewards guest loyalty program. Assist the Store Manager with setting guest service expectations for store associates and training store associates in all aspects of their job responsibilities, including company/store policies, procedures, practices, and guidelines. Observe associate performance, provide timely feedback to the Store Manager, and address unsatisfactory performance as directed. Provide recognition and feedback to store associates concerning performance; input written feedback into Workday / HR service management system in partnership with the Store Manager. Ensure store associates have completed onboarding, job training, and compliance training prior to opening or closing a shift; associates should know all aspects of their jobs, including policies, inventory control, loss prevention, safety, financial protocol, and ethical responsibilities. Schedule store associates following guidelines; supervise staffing levels to achieve optimum guest service and ensure best-in-class guest service. Approve payroll, enter paid time off, and verify pay for all time worked. Ensure all areas of the store are clean, organized, and merchandised per guidelines; ensure fixtures and equipment are in proper working order. Ensure Omni-Channel orders are fulfilled and shipped daily. Protect company assets through inventory control and loss prevention practices; communicate concerns to the Store Manager. Support the store team in meeting and exceeding sales, profit, and shrink goals and complete required administrative duties. Perform store inventory counts, restock merchandise, and organize products on shelves and fixtures. Count, balance, and reconcile daily cash and closeout paperwork; manage bank deposits as required. Verify shipments for discrepancies; conduct inventories and communicate discrepancies to management. Process defectives/recalls and stock pulls promptly, ensuring proper labeling and packing lists. Maintain safety awareness; report injuries per policy. Maintain store records/files; ensure manuals are up to date. Supervise and delegate tasks to Sales Associates and Retail Keyholders in the absence of the Store Manager. Adhere to GameStop policies and procedures, including the Associate Handbook and Code of Standards, Ethics & Conduct. Adhere to opening and closing procedures. Qualifications
Must provide proof of identity and eligibility to legally work in the United States. Must be at least 18 years old. High school diploma or equivalent required; associate’s or bachelor’s degree in business, marketing, merchandising, or related field preferred. At least 6 months of retail management experience preferred. At least 2 years of retail sales, guest service, and/or management experience preferred. Video game knowledge preferred. Key Skills and Abilities
Outgoing and welcoming personality with strong people skills. Provide genuine and individualized assistance to every guest during every visit. Clear verbal and written communication and listening skills; bilingual English/Spanish preferred. Ability to perform in a fast-paced environment and work independently or in a team. Meet performance expectations including attendance, safety, and respectful workplace. Operate Point-of-Sale (POS) system; basic math and alphabetizing skills. Complete required paperwork properly and follow written/oral instructions. Flexible schedule including nights, weekends, and some holidays (minimum 3 days/week). Remain reliable, trustworthy, and able to handle pressure; problem-solver mindset. Able to stand and move for extended periods and lift up to 30 lbs. Onboarding may include working on military bases where applicable. Pay:
$19.25 - $23.25 Location: Hanford, CA Job type: Full-time
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Full Time Assistant Store Manager (Store 2432) at GameStop. Working with minimal supervision, the Assistant Store Manager supports the Store Manager in all facets of store operations. Using elements of GameStop's buy, sell, trade, and reservation business model, the Circle of Life, the Assistant Store Manager develops and promotes a sales culture by creating individualized and complete solutions for every guest and providing outstanding guest service experiences through professional conduct and shared passion for gaming. You will be responsible for ensuring that products are easy to see and buy, building sales by sharing product and gaming knowledge with guests, providing a clean, organized environment in which to shop, and growing guest loyalty and repeat business. This position supervises Sales Associates and Retail Keyholders in the absence of the Store Manager. Responsibilities
Provide best-in-class guest service: promptly greet guests; respond to guest questions/concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store. Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business. Promptly and accurately process guest purchases/return transactions using POS computer system; including making correct changes, placing merchandise in a bag, providing a receipt, and ensuring top notch guest service. Respond to guest comments or questions in person or on the phone; escalate customer issues and complaints to the Store Manager in a timely and professional manner when appropriate. Promote GameStop’s guest benefits, e.g., new title reservations program, trade-in program, and Pro Rewards guest loyalty program. Assist the Store Manager with setting guest service expectations for store associates and training store associates in all aspects of their job responsibilities, including company/store policies, procedures, practices, and guidelines. Observe associate performance, provide timely feedback to the Store Manager, and address unsatisfactory performance as directed. Provide recognition and feedback to store associates concerning performance; input written feedback into Workday / HR service management system in partnership with the Store Manager. Ensure store associates have completed onboarding, job training, and compliance training prior to opening or closing a shift; associates should know all aspects of their jobs, including policies, inventory control, loss prevention, safety, financial protocol, and ethical responsibilities. Schedule store associates following guidelines; supervise staffing levels to achieve optimum guest service and ensure best-in-class guest service. Approve payroll, enter paid time off, and verify pay for all time worked. Ensure all areas of the store are clean, organized, and merchandised per guidelines; ensure fixtures and equipment are in proper working order. Ensure Omni-Channel orders are fulfilled and shipped daily. Protect company assets through inventory control and loss prevention practices; communicate concerns to the Store Manager. Support the store team in meeting and exceeding sales, profit, and shrink goals and complete required administrative duties. Perform store inventory counts, restock merchandise, and organize products on shelves and fixtures. Count, balance, and reconcile daily cash and closeout paperwork; manage bank deposits as required. Verify shipments for discrepancies; conduct inventories and communicate discrepancies to management. Process defectives/recalls and stock pulls promptly, ensuring proper labeling and packing lists. Maintain safety awareness; report injuries per policy. Maintain store records/files; ensure manuals are up to date. Supervise and delegate tasks to Sales Associates and Retail Keyholders in the absence of the Store Manager. Adhere to GameStop policies and procedures, including the Associate Handbook and Code of Standards, Ethics & Conduct. Adhere to opening and closing procedures. Qualifications
Must provide proof of identity and eligibility to legally work in the United States. Must be at least 18 years old. High school diploma or equivalent required; associate’s or bachelor’s degree in business, marketing, merchandising, or related field preferred. At least 6 months of retail management experience preferred. At least 2 years of retail sales, guest service, and/or management experience preferred. Video game knowledge preferred. Key Skills and Abilities
Outgoing and welcoming personality with strong people skills. Provide genuine and individualized assistance to every guest during every visit. Clear verbal and written communication and listening skills; bilingual English/Spanish preferred. Ability to perform in a fast-paced environment and work independently or in a team. Meet performance expectations including attendance, safety, and respectful workplace. Operate Point-of-Sale (POS) system; basic math and alphabetizing skills. Complete required paperwork properly and follow written/oral instructions. Flexible schedule including nights, weekends, and some holidays (minimum 3 days/week). Remain reliable, trustworthy, and able to handle pressure; problem-solver mindset. Able to stand and move for extended periods and lift up to 30 lbs. Onboarding may include working on military bases where applicable. Pay:
$19.25 - $23.25 Location: Hanford, CA Job type: Full-time
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