Blacklane
Overview
Airport Operations Manager (JFK) at
Blacklane , headquartered in New York, NY. Oversee premium airport services for VIP airline customers, build partner relationships, and manage a team of greeters. Responsibilities
Lead a daily concierge service for premium guests, managing greeter staffing and scheduling. Serve as the primary point of contact for VIP clients and local airline partners, maintaining strong relationships. Coordinate pickup services, ensuring seamless guest experiences from arrival to departure. Conduct quality audits at the airport, quickly resolve real‑time issues, and implement processes for continuous improvement. Assist in sourcing and hiring staff, owning scheduling and staffing for assigned stations. Hold regular 1:1s with direct reports to drive performance and skill development. Partner with internal teams and external partners to address client needs, aligning efforts with Blacklane’s business objectives. Act as a subject matter expert for station operations, recommending local process optimizations and global efficiencies. Qualifications
4+ years in customer service or operations, preferably in luxury, hospitality, or premium services; airline or airport operations experience is a plus. Proven ability to lead real‑time concierge or hospitality teams while maintaining high service standards. Exceptional interpersonal skills with the ability to collaborate with diverse stakeholders and handle difficult conversations professionally. Ability to thrive in a fast‑paced, evolving environment, managing competing priorities with a proactive, solutions‑oriented approach. Willingness to travel up to 50% and adapt to varying schedules as needed. Equal Opportunity
Blacklane is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
#J-18808-Ljbffr
Airport Operations Manager (JFK) at
Blacklane , headquartered in New York, NY. Oversee premium airport services for VIP airline customers, build partner relationships, and manage a team of greeters. Responsibilities
Lead a daily concierge service for premium guests, managing greeter staffing and scheduling. Serve as the primary point of contact for VIP clients and local airline partners, maintaining strong relationships. Coordinate pickup services, ensuring seamless guest experiences from arrival to departure. Conduct quality audits at the airport, quickly resolve real‑time issues, and implement processes for continuous improvement. Assist in sourcing and hiring staff, owning scheduling and staffing for assigned stations. Hold regular 1:1s with direct reports to drive performance and skill development. Partner with internal teams and external partners to address client needs, aligning efforts with Blacklane’s business objectives. Act as a subject matter expert for station operations, recommending local process optimizations and global efficiencies. Qualifications
4+ years in customer service or operations, preferably in luxury, hospitality, or premium services; airline or airport operations experience is a plus. Proven ability to lead real‑time concierge or hospitality teams while maintaining high service standards. Exceptional interpersonal skills with the ability to collaborate with diverse stakeholders and handle difficult conversations professionally. Ability to thrive in a fast‑paced, evolving environment, managing competing priorities with a proactive, solutions‑oriented approach. Willingness to travel up to 50% and adapt to varying schedules as needed. Equal Opportunity
Blacklane is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
#J-18808-Ljbffr