Coach
Temporary Sales Associate – Coach
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.
Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.
Overview The Sales Associate role is an integral part of the store’s overall success and efficiency, providing direct attention to Coach’s brand commitment when servicing customers and driving results. Responsible for upholding Coach’s Service and Selling Models, creating a positive first impression, building ongoing customer relationships through a personalized experience, and leaving a positive, lasting impression.
Sales Floor
Understands organizational objectives and makes decisions that align with Company priorities
Takes ownership and is committed to delivering results, while remaining aware of personal and store metrics; creates personal sales and clienteling strategies in partnership with the management team
Creates short- and long-term strategies to achieve personal metrics and performance goals
Takes ownership of personal survey results and creates plans to improve opportunities
Represents Coach as a brand ambassador
Demonstrates Coach’s Selling and Service expectations at all times
Understands changes in local market with potential impact on business performance and supports local sales strategies
Drives business through sales strategies, clienteling, sourcing new customers and maintaining ongoing relationships
Creates positive impressions with customers by presenting attire consistent with Coach’s Guide to Style
Builds credibility as a personal fashion advisor with knowledge of fashion trends and competition
Provides in-depth product knowledge, including features, benefits, current offerings, and overall product value
Communicates current pricing and promotional strategy to customers
Discusses product features and builds sales via cross-selling; cross-sells and offers add-ons as appropriate
Tailors approach to customers’ needs by reading cues
Attends to unique and individual shopping needs of each customer
Works with multiple customers and follows up to influence/close sales
Contributes to store financial results through selling techniques
Builds lasting relationships and uses tools to support clienteling
Promotes a team selling environment and fosters teamwork and collaboration
Remains adaptable to changing business needs and welcomes feedback
Operations
Ensures all daily tasks are completed without negatively impacting service or Coach standards
Completes daily operational tasks including maintaining store, backroom, cash wrap, and visual merchandising to Coach standards
Maintains a clean and tidy selling floor at all times
Adheres to all applicable retail policies and procedures including POS, Operations and Asset Protection
Replenishes inventory on the sales floor as needed
Supports Store Inventory Process by processing shipment, stocking shelves, and maintaining organizational standards in stockroom and on the sales floor
Supports cash-wrap when needed to process purchases, returns, and exchanges
Efficiently processes customer transactions: Purchase, Return, Exchange, Found Order, etc.
Prepares store by organizing functional areas and maintaining visual merchandising expectations
Competencies Required
Drive For Results
Customer Focus
Creativity
Interpersonal Savvy
Learning on The Fly
Perseverance
Dealing with Ambiguity
Additional Requirements
Experience:
1-3 years of previous sales experience, preferably in a luxury retail service environment. Possesses current knowledge of fashion trends and competition in the marketplace.
Education:
High school diploma or equivalent; college degree preferred.
Technical:
Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), use of walkie talkie, read price and product release sheets.
Physical:
Ability to execute at a fast pace; communicate effectively with customers and team; maneuver the sales floor, shelves, and stock room; climbing, bending, and kneeling required; ability to frequently lift up to 25 pounds and up to 50 pounds for product shipment/ transfers.
Schedule:
Ability to meet Coach Scheduling & Availability Expectations, including a flexible schedule with nights, weekends, and holidays during high retail traffic periods.
Note:
This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.
Legal and Benefits Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications and do not consider age, sex, sexual orientation, gender identity, race, color, creed, religion, ethnicity, national origin, disability, marital status, military status, pregnancy, or any other legally-protected basis. Visit Coach at www.coach.com.
Americans With Disabilities Act (ADA): Tapestry will provide reasonable accommodations for disabilities or religious beliefs. If needed, contact Tapestry People Services at 1-855-566-9264 or employeerelations@tapestry.com.
Work Setup: Base pay range $15.00 to $19.50 hourly. Benefits include health benefits, 401(k), and paid time off; additional compensation via discounts and incentive pay.
Employment Details
Seniority level: Entry level
Employment type: Full-time
Job function: Sales and Business Development
Industries: Retail Apparel and Fashion
Images, job postings, and other listings may appear with additional related roles. Referrals can increase interview chances.
#J-18808-Ljbffr
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.
Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.
Overview The Sales Associate role is an integral part of the store’s overall success and efficiency, providing direct attention to Coach’s brand commitment when servicing customers and driving results. Responsible for upholding Coach’s Service and Selling Models, creating a positive first impression, building ongoing customer relationships through a personalized experience, and leaving a positive, lasting impression.
Sales Floor
Understands organizational objectives and makes decisions that align with Company priorities
Takes ownership and is committed to delivering results, while remaining aware of personal and store metrics; creates personal sales and clienteling strategies in partnership with the management team
Creates short- and long-term strategies to achieve personal metrics and performance goals
Takes ownership of personal survey results and creates plans to improve opportunities
Represents Coach as a brand ambassador
Demonstrates Coach’s Selling and Service expectations at all times
Understands changes in local market with potential impact on business performance and supports local sales strategies
Drives business through sales strategies, clienteling, sourcing new customers and maintaining ongoing relationships
Creates positive impressions with customers by presenting attire consistent with Coach’s Guide to Style
Builds credibility as a personal fashion advisor with knowledge of fashion trends and competition
Provides in-depth product knowledge, including features, benefits, current offerings, and overall product value
Communicates current pricing and promotional strategy to customers
Discusses product features and builds sales via cross-selling; cross-sells and offers add-ons as appropriate
Tailors approach to customers’ needs by reading cues
Attends to unique and individual shopping needs of each customer
Works with multiple customers and follows up to influence/close sales
Contributes to store financial results through selling techniques
Builds lasting relationships and uses tools to support clienteling
Promotes a team selling environment and fosters teamwork and collaboration
Remains adaptable to changing business needs and welcomes feedback
Operations
Ensures all daily tasks are completed without negatively impacting service or Coach standards
Completes daily operational tasks including maintaining store, backroom, cash wrap, and visual merchandising to Coach standards
Maintains a clean and tidy selling floor at all times
Adheres to all applicable retail policies and procedures including POS, Operations and Asset Protection
Replenishes inventory on the sales floor as needed
Supports Store Inventory Process by processing shipment, stocking shelves, and maintaining organizational standards in stockroom and on the sales floor
Supports cash-wrap when needed to process purchases, returns, and exchanges
Efficiently processes customer transactions: Purchase, Return, Exchange, Found Order, etc.
Prepares store by organizing functional areas and maintaining visual merchandising expectations
Competencies Required
Drive For Results
Customer Focus
Creativity
Interpersonal Savvy
Learning on The Fly
Perseverance
Dealing with Ambiguity
Additional Requirements
Experience:
1-3 years of previous sales experience, preferably in a luxury retail service environment. Possesses current knowledge of fashion trends and competition in the marketplace.
Education:
High school diploma or equivalent; college degree preferred.
Technical:
Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), use of walkie talkie, read price and product release sheets.
Physical:
Ability to execute at a fast pace; communicate effectively with customers and team; maneuver the sales floor, shelves, and stock room; climbing, bending, and kneeling required; ability to frequently lift up to 25 pounds and up to 50 pounds for product shipment/ transfers.
Schedule:
Ability to meet Coach Scheduling & Availability Expectations, including a flexible schedule with nights, weekends, and holidays during high retail traffic periods.
Note:
This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.
Legal and Benefits Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications and do not consider age, sex, sexual orientation, gender identity, race, color, creed, religion, ethnicity, national origin, disability, marital status, military status, pregnancy, or any other legally-protected basis. Visit Coach at www.coach.com.
Americans With Disabilities Act (ADA): Tapestry will provide reasonable accommodations for disabilities or religious beliefs. If needed, contact Tapestry People Services at 1-855-566-9264 or employeerelations@tapestry.com.
Work Setup: Base pay range $15.00 to $19.50 hourly. Benefits include health benefits, 401(k), and paid time off; additional compensation via discounts and incentive pay.
Employment Details
Seniority level: Entry level
Employment type: Full-time
Job function: Sales and Business Development
Industries: Retail Apparel and Fashion
Images, job postings, and other listings may appear with additional related roles. Referrals can increase interview chances.
#J-18808-Ljbffr