American Parking & Services
Valet Account Manager - Huntsville AL
American Parking & Services, Huntsville, Alabama, United States, 35824
Overview
Valet Account Manager - Huntsville AL at American Parking & Services Job Title:
Account Manager Department:
Valet Parking Operations Reports to directly:
City Manager and / or Area Manager Schedule:
Full Time Status:
Exempt Compensation:
Salary Range $50,000 - $55,000 and Bonus Potential (Rates can vary by market and professional experience) Position Summary
The Account Manager oversees the daily operations of an assigned location, ensuring exceptional service for clients and guests. This role involves managing staff, maintaining strong client relationships, overseeing financial aspects such as revenue and payroll, and performing valet duties when needed. Primary Objective
To lead and manage valet operations by delivering outstanding guest service, optimizing efficiency, and driving financial performance. The Account Manager focuses on staff development, operational excellence, and customer satisfaction, ensuring a safe, professional, and organized valet experience while continuously improving service quality and business growth. Duties And Responsibilities
Client Relationship Management:
Serve as the primary contact for each property, ensuring contractual obligations are met while fostering open communication, addressing concerns, and building trust with stakeholders to strengthen partnerships and identify opportunities for service improvements and business growth. Daily Operational Oversight:
Manage scheduling, staffing, and quality assurance to ensure smooth daily operations at each location. Conduct regular site visits to identify and resolve issues, maintain equipment, improve processes, and uphold consistent customer service standards. Financial And Administrative Tasks:
Monitor site-level revenue, payroll, and expenses to identify trends and irregularities, working with the Regional Director on cost control and accurate record-keeping to keep operations financially on track and within budget. Team Supervision And Training:
Recruit, train, and coach hourly associates, set clear performance expectations, and foster a positive work environment by modeling professionalism and enforcing company policies to support employee satisfaction and excellent customer service. Communication And Reporting:
Provide regular updates to management through reports on progress, challenges, and account needs, while using personal devices as needed to coordinate promptly during emergencies or urgent situations. Supervisory Responsibilities:
Actively involve staff in planning, decision-making, and process improvement while taking full responsibility for team performance. Maintain an open and accessible leadership style, providing regular feedback, supporting skill development, and encouraging professional growth. Seek and apply feedback from both internal and external customers, promote a culture of quality, and continuously work to enhance processes, services, and supervisory skills to drive team success. Additional Responsibilities:
Other tasks may be assigned as needed to support the company’s overall operational and financial objectives, with the expectation that the management remains flexible and responsive to evolving business needs. Attend required staff meetings and complete assigned training modules in a timely manner. Including but not limited to the ability to work flexible hours when needed, particularly during financial close periods and occasional travel for financial reviews, audits, or corporate meetings. May be required. Knowledge, Skills, and Abilities
Education/Experience: A high school diploma or GED is required, with at least three years of supervisory experience in parking, hospitality, or a similar customer service field. Additional training or certifications in leadership or business management is beneficial. Certificates And Licenses: A valid driver’s license and reliable transportation are required for this role, along with maintaining an acceptable motor vehicle record with no more than three moving violations within a three-year period. Candidates must also pass and maintain a clean background check. No special certifications are necessary for this position. Work Environment: The work environment includes both indoor and outdoor settings, requiring collaboration with teams, vendors, and clients on-site and in corporate environments. Regular exposure to outdoor weather conditions is expected. The location can be noisy, with moving vehicles operated by the public. Physical Demands: Valet responsibilities require extended periods of running, standing and walking, along with the ability to lift and carry moderate weights, such as luggage. This role also demands specific vision abilities to maintain situational awareness and safety. Compensation, Benefits, And Compliance
Health Benefits – Medical, vision and dental insurance – Upon eligibility 401K - Upon eligibility Supplemental Insurance - Life insurance and critical illness Bonus opportunities Internal leadership development program Continuous nationwide growth opportunities Paid time off Paid training Tuition assistance through Bellevue University - Up to $5,250 per year Nationwide discounts through Perks at Work Military friendly employer Pay Transparency:
PMC is committed to pay transparency and equity among all employees and provides an environment where pay transparency and dialogue on compensation are allowed. PMC complies with Equal Employment Opportunity laws as well as federal, state, and local laws on compensation, pay transparency, and pay equity. Additional Legal And Workplace Statements:
Employee At Will; FLSA non-exempt status with overtime; ADA and EEO compliance; state and federal leave requirements; and other standard company policies apply. This job description will be reviewed periodically as duties change with business necessity. About Parking Management Company (PMC): Parking Management Company is a national parking services provider based in Nashville, Tennessee, offering valet and self-parking management, shuttle transportation, event parking, and porter/bell services across multiple states and industries. For more information and open positions, visit JoinPMC.com and ParkingMgt.com.
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Valet Account Manager - Huntsville AL at American Parking & Services Job Title:
Account Manager Department:
Valet Parking Operations Reports to directly:
City Manager and / or Area Manager Schedule:
Full Time Status:
Exempt Compensation:
Salary Range $50,000 - $55,000 and Bonus Potential (Rates can vary by market and professional experience) Position Summary
The Account Manager oversees the daily operations of an assigned location, ensuring exceptional service for clients and guests. This role involves managing staff, maintaining strong client relationships, overseeing financial aspects such as revenue and payroll, and performing valet duties when needed. Primary Objective
To lead and manage valet operations by delivering outstanding guest service, optimizing efficiency, and driving financial performance. The Account Manager focuses on staff development, operational excellence, and customer satisfaction, ensuring a safe, professional, and organized valet experience while continuously improving service quality and business growth. Duties And Responsibilities
Client Relationship Management:
Serve as the primary contact for each property, ensuring contractual obligations are met while fostering open communication, addressing concerns, and building trust with stakeholders to strengthen partnerships and identify opportunities for service improvements and business growth. Daily Operational Oversight:
Manage scheduling, staffing, and quality assurance to ensure smooth daily operations at each location. Conduct regular site visits to identify and resolve issues, maintain equipment, improve processes, and uphold consistent customer service standards. Financial And Administrative Tasks:
Monitor site-level revenue, payroll, and expenses to identify trends and irregularities, working with the Regional Director on cost control and accurate record-keeping to keep operations financially on track and within budget. Team Supervision And Training:
Recruit, train, and coach hourly associates, set clear performance expectations, and foster a positive work environment by modeling professionalism and enforcing company policies to support employee satisfaction and excellent customer service. Communication And Reporting:
Provide regular updates to management through reports on progress, challenges, and account needs, while using personal devices as needed to coordinate promptly during emergencies or urgent situations. Supervisory Responsibilities:
Actively involve staff in planning, decision-making, and process improvement while taking full responsibility for team performance. Maintain an open and accessible leadership style, providing regular feedback, supporting skill development, and encouraging professional growth. Seek and apply feedback from both internal and external customers, promote a culture of quality, and continuously work to enhance processes, services, and supervisory skills to drive team success. Additional Responsibilities:
Other tasks may be assigned as needed to support the company’s overall operational and financial objectives, with the expectation that the management remains flexible and responsive to evolving business needs. Attend required staff meetings and complete assigned training modules in a timely manner. Including but not limited to the ability to work flexible hours when needed, particularly during financial close periods and occasional travel for financial reviews, audits, or corporate meetings. May be required. Knowledge, Skills, and Abilities
Education/Experience: A high school diploma or GED is required, with at least three years of supervisory experience in parking, hospitality, or a similar customer service field. Additional training or certifications in leadership or business management is beneficial. Certificates And Licenses: A valid driver’s license and reliable transportation are required for this role, along with maintaining an acceptable motor vehicle record with no more than three moving violations within a three-year period. Candidates must also pass and maintain a clean background check. No special certifications are necessary for this position. Work Environment: The work environment includes both indoor and outdoor settings, requiring collaboration with teams, vendors, and clients on-site and in corporate environments. Regular exposure to outdoor weather conditions is expected. The location can be noisy, with moving vehicles operated by the public. Physical Demands: Valet responsibilities require extended periods of running, standing and walking, along with the ability to lift and carry moderate weights, such as luggage. This role also demands specific vision abilities to maintain situational awareness and safety. Compensation, Benefits, And Compliance
Health Benefits – Medical, vision and dental insurance – Upon eligibility 401K - Upon eligibility Supplemental Insurance - Life insurance and critical illness Bonus opportunities Internal leadership development program Continuous nationwide growth opportunities Paid time off Paid training Tuition assistance through Bellevue University - Up to $5,250 per year Nationwide discounts through Perks at Work Military friendly employer Pay Transparency:
PMC is committed to pay transparency and equity among all employees and provides an environment where pay transparency and dialogue on compensation are allowed. PMC complies with Equal Employment Opportunity laws as well as federal, state, and local laws on compensation, pay transparency, and pay equity. Additional Legal And Workplace Statements:
Employee At Will; FLSA non-exempt status with overtime; ADA and EEO compliance; state and federal leave requirements; and other standard company policies apply. This job description will be reviewed periodically as duties change with business necessity. About Parking Management Company (PMC): Parking Management Company is a national parking services provider based in Nashville, Tennessee, offering valet and self-parking management, shuttle transportation, event parking, and porter/bell services across multiple states and industries. For more information and open positions, visit JoinPMC.com and ParkingMgt.com.
#J-18808-Ljbffr