Aleron
Job Details
Location:
Williamsville, NY Schedule:
Monday - Friday, 9am - 3pm, fully onsite Contract:
Start ASAP through mid-December (possible longer) Compensation:
$25/hr Job Summary
The Medicare Account Manager is responsible for managing incoming calls, scheduling appointments, answering client questions, and processing enrollments of Medicare clients, ensuring high levels of satisfaction, and compliance. Key Responsibilities
Serve as the primary point of contact for incoming calls from individual clients Address client inquiries, issues, and complaints with professionalism and efficiency, escalating complex matters as needed Collaborate with sales team to support business growth and ensure quality service delivery Maintain accurate records in CRM systems Ensure all activities are compliant with CMS guidelines, HIPAA regulations, and internal policies Job Requirements
Required Skills / Qualifications
1+ years in a consultative support role, with a track record of helping clients resolve complex issues, particularly in employee benefits HS Diploma or equivalent Life and Health Insurance License (or a similar Accident and Health license) Preferred Skills / Qualifications
Proven ability to deliver high-quality customer service, both via email and telephone, with a focus on empathy, accuracy, and problem-solving Excellent interpersonal and communication skills (both oral and written) Proficient with use of Microsoft Office Suite and products, including Microsoft Excel A passion for being part of a team that drives our company to industry leadership Ability to establish and maintain effective working relationships with both peers and clients Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran. Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.
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Location:
Williamsville, NY Schedule:
Monday - Friday, 9am - 3pm, fully onsite Contract:
Start ASAP through mid-December (possible longer) Compensation:
$25/hr Job Summary
The Medicare Account Manager is responsible for managing incoming calls, scheduling appointments, answering client questions, and processing enrollments of Medicare clients, ensuring high levels of satisfaction, and compliance. Key Responsibilities
Serve as the primary point of contact for incoming calls from individual clients Address client inquiries, issues, and complaints with professionalism and efficiency, escalating complex matters as needed Collaborate with sales team to support business growth and ensure quality service delivery Maintain accurate records in CRM systems Ensure all activities are compliant with CMS guidelines, HIPAA regulations, and internal policies Job Requirements
Required Skills / Qualifications
1+ years in a consultative support role, with a track record of helping clients resolve complex issues, particularly in employee benefits HS Diploma or equivalent Life and Health Insurance License (or a similar Accident and Health license) Preferred Skills / Qualifications
Proven ability to deliver high-quality customer service, both via email and telephone, with a focus on empathy, accuracy, and problem-solving Excellent interpersonal and communication skills (both oral and written) Proficient with use of Microsoft Office Suite and products, including Microsoft Excel A passion for being part of a team that drives our company to industry leadership Ability to establish and maintain effective working relationships with both peers and clients Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran. Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.
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