Michaels Stores
Retail Service Team Member-Birthday/Events Lead
Michaels Stores, West Fargo, North Dakota, United States, 58078
Retail Service Team Member - Birthday/Events Lead
Store - FARGO, ND Plan, coordinate, and facilitate events (including kids birthday parties) within a Michaels store to provide a stress-free, fun, and engaging experience for guests. Deliver friendly customer service by helping customers shop at our store and find what they’re looking for. Ensure all customers receive a fast and friendly checkout experience. Complete operational tasks including truck unload, merchandise duties, and maintaining store recovery standards as needed to deliver our Brand Promises. Responsibilities
Plan and coordinate multiple events at once including children’s birthday parties and other craft classes or events. Engage with clients of all ages, from 4 to 94+, by creating an environment of fun and creativity. Demonstrate and instruct party participants in the completion of craft projects; perform face painting and other activities as appropriate. Facilitate and implement party add-ons such as goody bags and balloons to company standards. Communicate events with clients and store team members. Complete administrative tasks such as answering emails, making phone calls, and completing paperwork as needed. Adjust plans and events based on client feedback and needs; create backup or emergency plans as needed. Ensure client satisfaction for scheduled events. Uphold the company’s cleanliness and safety standards; set up, break down, and clean before and after each event. Customer Experience
Help customers shop, locate products, and provide them with solutions. Provide fast and friendly checkout experience. Engage customers on benefits of Rewards program and Private Label Credit Cards and complete enrollments. Educate customers on Voice of Customer (VOC) survey. Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS). Participate in truck unload, stocking, and planogram (POG) processes. Complete merchandise recovery and maintenance. Perform Store in Stock Optimization (SISO) and AD set duties as assigned. Support shrink and safety programs; adhere to Standard Operating Procedures (SOPs) and company programs to ensure compliance with applicable laws and requirements. Interact with others in an accepting and respectful manner; promote the organization’s vision and values; project a positive image and serve as a role model for other Team Members. Cross-trained in Custom Framing selling and production. Participate in daily store cleanliness activities including sweeping, vacuuming, dusting, and restroom maintenance. Knowledge, Skills, and Abilities
Energetic and enthusiastic personality with excellent people skills. Ability to handle job stress and interact effectively with guests of all ages and co-workers. Excellent communication skills (written, verbal, nonverbal) and listening skills. Strong organizational, interpersonal, and creative problem-solving skills. Retail and/or customer service experience required; experience with children and children’s events preferred. Physical Requirements & Work Environment
Ability to remain standing for long periods; move throughout the store; perform regular bending, lifting, carrying, reaching, and stretching. Lifting heavy boxes; access to high shelves by ladder or similar equipment. Work in a public retail store setting; climate-controlled public areas; some stock rooms may not be climate controlled; some outdoor work for tasks like retrieving shopping carts or unloading trucks. Evening, night, and weekend hours as needed. Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. At The Michaels Companies Inc, our purpose is to fuel the joy of creativity. Michaels is an Equal Opportunity Employer. We are committed to the full inclusion of all qualified individuals and provide reasonable accommodations upon request. For accommodation assistance, contact Customer Care at 1-800-642-4235 (1800-MICHAEL). For more information, please visit www.michaels.com.
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Store - FARGO, ND Plan, coordinate, and facilitate events (including kids birthday parties) within a Michaels store to provide a stress-free, fun, and engaging experience for guests. Deliver friendly customer service by helping customers shop at our store and find what they’re looking for. Ensure all customers receive a fast and friendly checkout experience. Complete operational tasks including truck unload, merchandise duties, and maintaining store recovery standards as needed to deliver our Brand Promises. Responsibilities
Plan and coordinate multiple events at once including children’s birthday parties and other craft classes or events. Engage with clients of all ages, from 4 to 94+, by creating an environment of fun and creativity. Demonstrate and instruct party participants in the completion of craft projects; perform face painting and other activities as appropriate. Facilitate and implement party add-ons such as goody bags and balloons to company standards. Communicate events with clients and store team members. Complete administrative tasks such as answering emails, making phone calls, and completing paperwork as needed. Adjust plans and events based on client feedback and needs; create backup or emergency plans as needed. Ensure client satisfaction for scheduled events. Uphold the company’s cleanliness and safety standards; set up, break down, and clean before and after each event. Customer Experience
Help customers shop, locate products, and provide them with solutions. Provide fast and friendly checkout experience. Engage customers on benefits of Rewards program and Private Label Credit Cards and complete enrollments. Educate customers on Voice of Customer (VOC) survey. Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS). Participate in truck unload, stocking, and planogram (POG) processes. Complete merchandise recovery and maintenance. Perform Store in Stock Optimization (SISO) and AD set duties as assigned. Support shrink and safety programs; adhere to Standard Operating Procedures (SOPs) and company programs to ensure compliance with applicable laws and requirements. Interact with others in an accepting and respectful manner; promote the organization’s vision and values; project a positive image and serve as a role model for other Team Members. Cross-trained in Custom Framing selling and production. Participate in daily store cleanliness activities including sweeping, vacuuming, dusting, and restroom maintenance. Knowledge, Skills, and Abilities
Energetic and enthusiastic personality with excellent people skills. Ability to handle job stress and interact effectively with guests of all ages and co-workers. Excellent communication skills (written, verbal, nonverbal) and listening skills. Strong organizational, interpersonal, and creative problem-solving skills. Retail and/or customer service experience required; experience with children and children’s events preferred. Physical Requirements & Work Environment
Ability to remain standing for long periods; move throughout the store; perform regular bending, lifting, carrying, reaching, and stretching. Lifting heavy boxes; access to high shelves by ladder or similar equipment. Work in a public retail store setting; climate-controlled public areas; some stock rooms may not be climate controlled; some outdoor work for tasks like retrieving shopping carts or unloading trucks. Evening, night, and weekend hours as needed. Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. At The Michaels Companies Inc, our purpose is to fuel the joy of creativity. Michaels is an Equal Opportunity Employer. We are committed to the full inclusion of all qualified individuals and provide reasonable accommodations upon request. For accommodation assistance, contact Customer Care at 1-800-642-4235 (1800-MICHAEL). For more information, please visit www.michaels.com.
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