Crystal Mountain Resort
Ski and Ride School Sales Desk Agent - Winter 25/26
Crystal Mountain Resort, Enumclaw, Washington, United States, 98022
Seasonal (Seasonal)
WORK AND PLAY IN THE MOUNTAINS
Join our team of big mountain adventurers at the largest ski resort in Washington! Here at Crystal, it's more than our work. It's our passion for the guest experience, the outdoors, and the community that bring us together at the end of the tree-lined road. We come from near and far to be up on the mountain because it's an experience you just don't get anywhere else. Events are always on the calendar and friends are always down to play. Work in the beautiful National Forest, neighboring Mt. Rainier, as a premier Ikon Pass destination with a whole lot of stoke to share.
JUST LIKE THE TREES, WE ARE GROWING!
Apply today to grow your mountain roots with us- whether you are looking to escape the city, expand your skills, or progress in the ski industry, we have a variety of roles for hard-working and enthusiastic team-players. Find your line, join our team!
BIG PEAKS, BIGGER PERKS
Employee perks:
Free Alterra season pass (unlimited, direct to lift at all Alterra resorts)
+ Free Alterra season pass for spouse and dependents 25 & under
50% off window ticket price at IKON partner resorts
Free access to Alterra Mountain destinations during time off
Free ski-referral letters for employees to use at other mountain resorts during time off
Free friends & family day-ski vouchers (Periodic allotment)
Discounts on Ski & Snowboard Lessons
Discounts on Ski & Snowboard Rentals
Discounts on Gear Tune-Ups
Discounts on Food & Beverage
Discounts at Crystal Mountain Retail shops
Free Crystal branded swag
Pro deals on gear with 100s of brands
Discount Marketplace
Deals on accessories, auto, electronics, entertainment, fitness, food, home, pet supplies, travel, and more
Employee-only Night Skiing events
Employee Housing Available for eligible positions
Accrued paid time off for eligible positions
Group health insurance for eligible positions
401K benefit and generous match with immediate vesting for all staff members over 18
Opportunities for growth, advancement, and year-round employment
Position Title:
Ski and Ride School Sales Desk Agent
Employee Type:
Seasonal, Full-Time, Hourly
Business Unit:
Ski and Ride School
Position Reports to:
Administrative Coordinator/Sales Desk Lead, Assistant Director
Positions Reporting to this Role:
None
Location:
Crystal Mountain, Washington
Wage Range:
$20.00 to $24.00 DOE
Approximate Start & End Date:
November 10th, 2025 - April 19th, 2026
JOB SUMMARY
Crystal Mountain Resort is seeking enthusiastic, service-driven individuals to join our Ski and Ride School Sales Desk team. As a Sales Desk Agent, you'll play a key role in creating a memorable guest experience by helping visitors book ski and snowboard lessons, answering questions about our programs, and serving as a friendly, knowledgeable face at the heart of the Ski and Ride School. The Sales Desk Agent is also responsible for processing sales transactions accurately and efficiently. The agent will be asked to communicate clearly and often with the supervisor teams and administrative team to manage walk-up lessons sales and capacity. If you thrive in a fast-paced, mountain environment and are passionate about winter sports, we want to hear from you!
ESSENTIAL DUTIES
Greet and assist guests with a friendly, professional demeanor
Provide detailed information on ski and snowboard lesson products, including group and private lessons, multi-week programs, and specialty programs
Book lessons and process payments using SiriusWare, Inntopia, and Flaik in accordance with SRS practices
Answer guest questions by phone, email, or in person in a timely and knowledgeable manner
Resolve guest concerns or escalate to the appropriate supervisor as needed
Maintain a clean, organized, and welcoming sales desk environment
Collaborate with supervisors and the Sales Desk Lead to ensure accurate lesson rosters and guest readiness
Follow daily duties checklist provided for Sales Desk Agent
Follow systems established by SRS Leadership for assessing sales capacity, scheduling, and communicating
Uphold safety standards and resort policies at all times
KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS
Strong customer service and communication skills
Comfortable working with computers, point-of-sale systems, and scheduling software (experience with SiriusWare, Inntopia, and/or Flaik a plus)
Ability to multitask in a fast-paced environment
Team-oriented with a positive attitude and a passion for helping others
Interest or experience in skiing or snowboarding is strongly preferred
Passion for winter sports and a desire to help others enjoy the mountain experience
Available to work weekends, holidays, and peak periods (especially December-February)
Must successfully complete a background check
PHYSICAL DEMANDS AND WORKING CONDITIONS
This position is required to work evenings, weekends and holidays while in operation.
Able to lift, carry, or otherwise move and position at least 50 pounds on an irregular basis.
Manual dexterity to operate a computer and other common office equipment on a regular basis.
Ability to sit, bend, reach, and speak for extended periods of time.
Ability to work for extended periods of time standing, walking, kneeling, pushing and pulling on an occasional basis.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions.
An Equal Opportunity Employer
#J-18808-Ljbffr
WORK AND PLAY IN THE MOUNTAINS
Join our team of big mountain adventurers at the largest ski resort in Washington! Here at Crystal, it's more than our work. It's our passion for the guest experience, the outdoors, and the community that bring us together at the end of the tree-lined road. We come from near and far to be up on the mountain because it's an experience you just don't get anywhere else. Events are always on the calendar and friends are always down to play. Work in the beautiful National Forest, neighboring Mt. Rainier, as a premier Ikon Pass destination with a whole lot of stoke to share.
JUST LIKE THE TREES, WE ARE GROWING!
Apply today to grow your mountain roots with us- whether you are looking to escape the city, expand your skills, or progress in the ski industry, we have a variety of roles for hard-working and enthusiastic team-players. Find your line, join our team!
BIG PEAKS, BIGGER PERKS
Employee perks:
Free Alterra season pass (unlimited, direct to lift at all Alterra resorts)
+ Free Alterra season pass for spouse and dependents 25 & under
50% off window ticket price at IKON partner resorts
Free access to Alterra Mountain destinations during time off
Free ski-referral letters for employees to use at other mountain resorts during time off
Free friends & family day-ski vouchers (Periodic allotment)
Discounts on Ski & Snowboard Lessons
Discounts on Ski & Snowboard Rentals
Discounts on Gear Tune-Ups
Discounts on Food & Beverage
Discounts at Crystal Mountain Retail shops
Free Crystal branded swag
Pro deals on gear with 100s of brands
Discount Marketplace
Deals on accessories, auto, electronics, entertainment, fitness, food, home, pet supplies, travel, and more
Employee-only Night Skiing events
Employee Housing Available for eligible positions
Accrued paid time off for eligible positions
Group health insurance for eligible positions
401K benefit and generous match with immediate vesting for all staff members over 18
Opportunities for growth, advancement, and year-round employment
Position Title:
Ski and Ride School Sales Desk Agent
Employee Type:
Seasonal, Full-Time, Hourly
Business Unit:
Ski and Ride School
Position Reports to:
Administrative Coordinator/Sales Desk Lead, Assistant Director
Positions Reporting to this Role:
None
Location:
Crystal Mountain, Washington
Wage Range:
$20.00 to $24.00 DOE
Approximate Start & End Date:
November 10th, 2025 - April 19th, 2026
JOB SUMMARY
Crystal Mountain Resort is seeking enthusiastic, service-driven individuals to join our Ski and Ride School Sales Desk team. As a Sales Desk Agent, you'll play a key role in creating a memorable guest experience by helping visitors book ski and snowboard lessons, answering questions about our programs, and serving as a friendly, knowledgeable face at the heart of the Ski and Ride School. The Sales Desk Agent is also responsible for processing sales transactions accurately and efficiently. The agent will be asked to communicate clearly and often with the supervisor teams and administrative team to manage walk-up lessons sales and capacity. If you thrive in a fast-paced, mountain environment and are passionate about winter sports, we want to hear from you!
ESSENTIAL DUTIES
Greet and assist guests with a friendly, professional demeanor
Provide detailed information on ski and snowboard lesson products, including group and private lessons, multi-week programs, and specialty programs
Book lessons and process payments using SiriusWare, Inntopia, and Flaik in accordance with SRS practices
Answer guest questions by phone, email, or in person in a timely and knowledgeable manner
Resolve guest concerns or escalate to the appropriate supervisor as needed
Maintain a clean, organized, and welcoming sales desk environment
Collaborate with supervisors and the Sales Desk Lead to ensure accurate lesson rosters and guest readiness
Follow daily duties checklist provided for Sales Desk Agent
Follow systems established by SRS Leadership for assessing sales capacity, scheduling, and communicating
Uphold safety standards and resort policies at all times
KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS
Strong customer service and communication skills
Comfortable working with computers, point-of-sale systems, and scheduling software (experience with SiriusWare, Inntopia, and/or Flaik a plus)
Ability to multitask in a fast-paced environment
Team-oriented with a positive attitude and a passion for helping others
Interest or experience in skiing or snowboarding is strongly preferred
Passion for winter sports and a desire to help others enjoy the mountain experience
Available to work weekends, holidays, and peak periods (especially December-February)
Must successfully complete a background check
PHYSICAL DEMANDS AND WORKING CONDITIONS
This position is required to work evenings, weekends and holidays while in operation.
Able to lift, carry, or otherwise move and position at least 50 pounds on an irregular basis.
Manual dexterity to operate a computer and other common office equipment on a regular basis.
Ability to sit, bend, reach, and speak for extended periods of time.
Ability to work for extended periods of time standing, walking, kneeling, pushing and pulling on an occasional basis.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions.
An Equal Opportunity Employer
#J-18808-Ljbffr