DSV Air & Sea Inc.
Overview
DSV - Global transport and logistics
Location: USA - Moon, Corporate Center Dr
Division: Air & Sea
Job Posting Title: Operational Key Account Manager
Time Type: Full Time
Summary: As a Key Account Manager in Operations at DSV, you will be responsible for managing and growing key accounts. You will work closely with clients to ensure their satisfaction and oversee the operational aspects of their shipments. You will collaborate with internal teams to provide exceptional service and meet client needs.
Key Responsibilities
Account Management: Act as primary contact for key accounts as defined by branch- and regional management
Penetrate customer's organization to identify and build relationships at all levels
Work across DSV's network and divisions to maintain and grow share of wallet
Ensure rates are current, communicated to OPS and submitted to ISSC for auto rating purposes
Provide clients with market insights to best predict and maneuver market challenges
Create, maintain and update SOPs
Lead client onboarding and implementation
Operational Execution: Oversee day-to-day operational activities, identify risks, pain points and service gaps
Lead collaboration across internal stakeholders involved with the client
Head up and respond to spot quote requests and identify upselling opportunities
Ensure data quality KPIs are met including timeliness and billing days
Achieve and maintain acceptable AR rating
Performance Review: Monitor, analyze and action customer performance according to committed volumes
Monitor, analyze and action DSV performance according to KPIs in Service Level Agreement
Ensure client reporting requirements are met
Conduct effective client business reviews on scheduled cadence and own follow-up items
Strategic Focus: Facilitate/support contract and rate negotiations
Identify new opportunities and structure deal teams to execute the opportunity to a win
Develop account plans and actions addressing satisfaction, threats and development opportunities
Create and deploy bespoke logistics solutions according to client needs
Determine necessity and feasibility of EDI and other tech solutions that support eBooking
Analyze volume and workflows to optimize productivity and uncover cost savings for client
Manage rate optimization and yield management
Travel as necessary
Educational background / Work experience
Bachelor's degree in business, logistics, supply chain management, or a related field is preferred
5+ years of experience in key account management in the transportation and logistics industry is preferred
Experience with supply chain management, transportation, warehousing, and distribution
Skills & Competencies
Strong communication and interpersonal skills
Excellent problem-solving and decision-making skills
Ability to work independently and as part of a team
Strong organizational and time management skills
Knowledge of transportation and logistics industry trends and best practices
Proficient in Microsoft Office Suite and other relevant software
Other Qualifications
Language skills: Fluent in English (written and spoken)
Computer Literacy: Experience with transportation management systems (TMS) and customer relationship management (CRM) software is preferred
Supervisory Responsibilities (if any): May oversee the work of other account managers or support staff
Preferred Qualifications: Master's degree in business, logistics, supply chain management, or a related field; experience with international logistics and customs regulations; sales and business development experience
For this position, the expected base pay is: $71,000 - $106,500 annual. Actual base compensation will be determined based on various factors including job-related knowledge, geographical location, skills, experience, and other objective business considerations.
DSV does not accept unsolicited agency resumes. Please do not forward unsolicited resumes to our website, employees, or Human Resources. DSV will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of DSV and will be processed accordingly without fees.
DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at h r@us.dsv.com. If you are interested in learning the status of your application, you will be contacted directly by the appropriate human resources contact person if selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.
Nearest Major Market:
Pittsburgh
DSV - Global transport and logistics
DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You'll join a talented team of more than 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature's terms.
We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we'll support you and your need to achieve your potential and forward your career.
Visit dsv.com and follow us on LinkedIn, Facebook and Twitter.
#J-18808-Ljbffr
Location: USA - Moon, Corporate Center Dr
Division: Air & Sea
Job Posting Title: Operational Key Account Manager
Time Type: Full Time
Summary: As a Key Account Manager in Operations at DSV, you will be responsible for managing and growing key accounts. You will work closely with clients to ensure their satisfaction and oversee the operational aspects of their shipments. You will collaborate with internal teams to provide exceptional service and meet client needs.
Key Responsibilities
Account Management: Act as primary contact for key accounts as defined by branch- and regional management
Penetrate customer's organization to identify and build relationships at all levels
Work across DSV's network and divisions to maintain and grow share of wallet
Ensure rates are current, communicated to OPS and submitted to ISSC for auto rating purposes
Provide clients with market insights to best predict and maneuver market challenges
Create, maintain and update SOPs
Lead client onboarding and implementation
Operational Execution: Oversee day-to-day operational activities, identify risks, pain points and service gaps
Lead collaboration across internal stakeholders involved with the client
Head up and respond to spot quote requests and identify upselling opportunities
Ensure data quality KPIs are met including timeliness and billing days
Achieve and maintain acceptable AR rating
Performance Review: Monitor, analyze and action customer performance according to committed volumes
Monitor, analyze and action DSV performance according to KPIs in Service Level Agreement
Ensure client reporting requirements are met
Conduct effective client business reviews on scheduled cadence and own follow-up items
Strategic Focus: Facilitate/support contract and rate negotiations
Identify new opportunities and structure deal teams to execute the opportunity to a win
Develop account plans and actions addressing satisfaction, threats and development opportunities
Create and deploy bespoke logistics solutions according to client needs
Determine necessity and feasibility of EDI and other tech solutions that support eBooking
Analyze volume and workflows to optimize productivity and uncover cost savings for client
Manage rate optimization and yield management
Travel as necessary
Educational background / Work experience
Bachelor's degree in business, logistics, supply chain management, or a related field is preferred
5+ years of experience in key account management in the transportation and logistics industry is preferred
Experience with supply chain management, transportation, warehousing, and distribution
Skills & Competencies
Strong communication and interpersonal skills
Excellent problem-solving and decision-making skills
Ability to work independently and as part of a team
Strong organizational and time management skills
Knowledge of transportation and logistics industry trends and best practices
Proficient in Microsoft Office Suite and other relevant software
Other Qualifications
Language skills: Fluent in English (written and spoken)
Computer Literacy: Experience with transportation management systems (TMS) and customer relationship management (CRM) software is preferred
Supervisory Responsibilities (if any): May oversee the work of other account managers or support staff
Preferred Qualifications: Master's degree in business, logistics, supply chain management, or a related field; experience with international logistics and customs regulations; sales and business development experience
For this position, the expected base pay is: $71,000 - $106,500 annual. Actual base compensation will be determined based on various factors including job-related knowledge, geographical location, skills, experience, and other objective business considerations.
DSV does not accept unsolicited agency resumes. Please do not forward unsolicited resumes to our website, employees, or Human Resources. DSV will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of DSV and will be processed accordingly without fees.
DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at h r@us.dsv.com. If you are interested in learning the status of your application, you will be contacted directly by the appropriate human resources contact person if selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.
Nearest Major Market:
Pittsburgh
DSV - Global transport and logistics
DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You'll join a talented team of more than 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature's terms.
We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we'll support you and your need to achieve your potential and forward your career.
Visit dsv.com and follow us on LinkedIn, Facebook and Twitter.
#J-18808-Ljbffr