Mass Markets
Overview
Join to apply for the
Bilingual Cable Sales Agent
role at
Mass Markets . This entry-level opportunity includes paid training and supports customer service, technical support, and customer sales interactions. You would interact with customers across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. You should be confident, fully engaged, a team player, and bring a positive and enthusiastic outlook to work each day. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. This position supports customers across the country with
technical support ,
account management , and
product sales . Position Details
MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. This position supports customer service, technical support, and customer sales interactions. Responsibilities
Handle inbound and outbound calls, emails, and live chats professionally and efficiently Listen actively to understand customer needs and provide accurate solutions Utilize internal systems and tools to manage customer accounts and process claims Accurately document customer interactions and resolutions in CRM systems Follow all required scripts, policies, and procedures Use training and knowledge base resources to answer inquiries confidently Escalate complex issues to management when necessary Ensure first-call resolution through effective troubleshooting and communication Stay current on program updates by attending training sessions and reviewing materials Meet all attendance, schedule, and performance expectations Qualifications
All positive and driven applicants are encouraged to apply. Ideal candidates are highly motivated and dedicated and should possess the below qualities: Must be 18 years or older High school diploma or equivalent Strong written and verbal communication skills Ability to type 20+ words per minute Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) Familiarity with Windows operating systems Reliable and punctual with strong time management and self-motivation Skilled in conflict resolution, problem-solving, and customer empathy Able to multi-task, stay focused, and work independently Team-oriented with a strong customer-first mindset Comfortable working in a fast-paced, dynamic environment Preferred (Not Required): 1+ year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support Experience working on state or federal programs Compensation & Benefits
We offer compensation and benefits designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we provide a variety of benefits and incentives to support and reward our team members. What You Can Expect From Mass Markets Paid Time Off: PTO and paid holidays Incentives & Rewards: Contests with cash bonuses and prizes Health Benefits: Medical, dental, and vision coverage after eligibility periods; MEC medical plans available Retirement Savings: Savings programs where available Disability Insurance: Short-term disability coverage Life Insurance: Life insurance options Supplemental Insurance: Accident and critical illness coverage Career Growth: Opportunities for internal promotions Paid Training: Learn new skills while earning a paycheck Friendly Work Environment and Casual Dress Code Equal Opportunity
Mass Markets is an Equal Opportunity Employer. Mass Markets recruits and hires based on merit, qualifications, and business needs. All aspects of employment are based on a person's merit and qualifications, and Mass Markets does not discriminate on any protected characteristic. Reasonable accommodations are available to qualified applicants with disabilities to the extent required by law. About Mass Markets: Mass Markets is a brand within MCI, a holding company for a diverse lineup of tech-enabled business services. MCI employs 10,000+ individuals across multiple locations and brands.
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Join to apply for the
Bilingual Cable Sales Agent
role at
Mass Markets . This entry-level opportunity includes paid training and supports customer service, technical support, and customer sales interactions. You would interact with customers across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. You should be confident, fully engaged, a team player, and bring a positive and enthusiastic outlook to work each day. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. This position supports customers across the country with
technical support ,
account management , and
product sales . Position Details
MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. This position supports customer service, technical support, and customer sales interactions. Responsibilities
Handle inbound and outbound calls, emails, and live chats professionally and efficiently Listen actively to understand customer needs and provide accurate solutions Utilize internal systems and tools to manage customer accounts and process claims Accurately document customer interactions and resolutions in CRM systems Follow all required scripts, policies, and procedures Use training and knowledge base resources to answer inquiries confidently Escalate complex issues to management when necessary Ensure first-call resolution through effective troubleshooting and communication Stay current on program updates by attending training sessions and reviewing materials Meet all attendance, schedule, and performance expectations Qualifications
All positive and driven applicants are encouraged to apply. Ideal candidates are highly motivated and dedicated and should possess the below qualities: Must be 18 years or older High school diploma or equivalent Strong written and verbal communication skills Ability to type 20+ words per minute Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) Familiarity with Windows operating systems Reliable and punctual with strong time management and self-motivation Skilled in conflict resolution, problem-solving, and customer empathy Able to multi-task, stay focused, and work independently Team-oriented with a strong customer-first mindset Comfortable working in a fast-paced, dynamic environment Preferred (Not Required): 1+ year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support Experience working on state or federal programs Compensation & Benefits
We offer compensation and benefits designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we provide a variety of benefits and incentives to support and reward our team members. What You Can Expect From Mass Markets Paid Time Off: PTO and paid holidays Incentives & Rewards: Contests with cash bonuses and prizes Health Benefits: Medical, dental, and vision coverage after eligibility periods; MEC medical plans available Retirement Savings: Savings programs where available Disability Insurance: Short-term disability coverage Life Insurance: Life insurance options Supplemental Insurance: Accident and critical illness coverage Career Growth: Opportunities for internal promotions Paid Training: Learn new skills while earning a paycheck Friendly Work Environment and Casual Dress Code Equal Opportunity
Mass Markets is an Equal Opportunity Employer. Mass Markets recruits and hires based on merit, qualifications, and business needs. All aspects of employment are based on a person's merit and qualifications, and Mass Markets does not discriminate on any protected characteristic. Reasonable accommodations are available to qualified applicants with disabilities to the extent required by law. About Mass Markets: Mass Markets is a brand within MCI, a holding company for a diverse lineup of tech-enabled business services. MCI employs 10,000+ individuals across multiple locations and brands.
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