HugoNet
Overview
Clearance Requirements:
Must currently hold an active Secret level
security clearance . Must be a U.S. Citizen.
The Service Desk Technician will provide technical assistance and support related to computer systems, hardware, and software for the Defense POW/MIA Accounting Agency at Pearl Harbor/Hickam in Hawaii.
Responsibilities
Effectively and politely communicate with customers and understand their issues
Provide first line support for any technical issues and problems in person, via phone, and electronically
Triage, understand, and route issues to the correct resources, track requests and document resolutions
Walk customers through troubleshooting procedures as well as train computer users
Install, modify, and repair computer hardware, software, and peripherals
Run diagnostic applications to resolve problems
Follow up with customers to ensure issues have been resolved
Install and test computers, printers, and other peripherals; configure operating system and application software programs
Option to travel to the continental US to provide customer support less than 10% of time
Qualifications Excellent communication, customer service and problem-solving skills. Multi-tasking, attention to detail and, and solid judgment.
Education and Experience:
This position requires a minimum of two years of professional experience. Working knowledge of fundamental operations of relevant software, hardware, and other equipment. Experience in call tracking applications and customer service practices. Related experience and training in troubleshooting and providing help desk support. This position requires a professional certification in compliance with 8570 IAT II (CCNA Security, CySA+, GICSP, GSEC, Security+ CE, or SSCP)
Certification Requirements:
This position requires a professional certification in compliance with 8570 IAT II (CCNA Security, CySA+, GICSP, GSEC, Security+ CE, or SSCP)
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Must currently hold an active Secret level
security clearance . Must be a U.S. Citizen.
The Service Desk Technician will provide technical assistance and support related to computer systems, hardware, and software for the Defense POW/MIA Accounting Agency at Pearl Harbor/Hickam in Hawaii.
Responsibilities
Effectively and politely communicate with customers and understand their issues
Provide first line support for any technical issues and problems in person, via phone, and electronically
Triage, understand, and route issues to the correct resources, track requests and document resolutions
Walk customers through troubleshooting procedures as well as train computer users
Install, modify, and repair computer hardware, software, and peripherals
Run diagnostic applications to resolve problems
Follow up with customers to ensure issues have been resolved
Install and test computers, printers, and other peripherals; configure operating system and application software programs
Option to travel to the continental US to provide customer support less than 10% of time
Qualifications Excellent communication, customer service and problem-solving skills. Multi-tasking, attention to detail and, and solid judgment.
Education and Experience:
This position requires a minimum of two years of professional experience. Working knowledge of fundamental operations of relevant software, hardware, and other equipment. Experience in call tracking applications and customer service practices. Related experience and training in troubleshooting and providing help desk support. This position requires a professional certification in compliance with 8570 IAT II (CCNA Security, CySA+, GICSP, GSEC, Security+ CE, or SSCP)
Certification Requirements:
This position requires a professional certification in compliance with 8570 IAT II (CCNA Security, CySA+, GICSP, GSEC, Security+ CE, or SSCP)
#J-18808-Ljbffr