Brandwatch
Overview
At Cision, we believe in empowering every individual to make an impact. Brandwatch is the world’s premier social suite, empowering over 7,500 of the world’s most admired companies to understand and engage with customers at the speed of social. Cision and Brandwatch operate globally with offices around the world. As a Customer Success Director on the Brand team, you will have an overall responsibility for managing and growing our biggest, and most strategic accounts within our Brand portfolio. Your role is to build and maintain healthy relationships within your assigned accounts that enable you to drive strong product adoption, exceed business/campaign objectives and identify and sell-in intelligent commercial solutions, resulting in new and increased subscription revenue, whilst maintaining Brandwatch’s positive reputation. Key to this role is the ability to articulate value, inspire and sell the future of Brandwatch. We are a global leader in PR, marketing and social media management technology and intelligence, helping brands and organizations identify, connect and engage with customers and stakeholders to drive business results. What you’ll do
Develop a trusted advisor relationship with customer executive sponsors, such that all activities are closely aligned with the customer's business case and strategy, allowing the full potential of the Brandwatch solution to be realized Establish and oversee the customer's adoption, training and development of best practices to continually drive incremental value and return on the customer's investment Manage account renewals for your customer base, collaborating with account managers on quarterly business reviews, retention strategy and upsell initiatives Identify opportunities for expanded use of the platform and integration into the accounts’ business processes Identify and escalate key customer product related requirements and manage customer expectations on an ongoing basis Facilitate the development of a community of like-minded Brandwatch customers, routinely sharing best practices and leveraging lessons learned Update CRM and billing system records for customer accounts and opportunities Enable and assist product support to best address customer’s technical issues Serve as a coach and trusted advisor to Brandwatch customers What you have
5+ years relevant work experience in a customer facing role Excellent customer facing presentation, written, and oral communication skills Advanced understanding of social media networks and social monitoring tools Experience working with global customers across multiple teams and regions Proven track record of developing and executing strategic account plans Proven ability to develop executive champions at a strategic level The ability to multi-task and troubleshoot under pressure An ability to be astute, strategic, intelligent, and insightful Drive to work autonomously and proactively Nice to have
Experience working with (or for) a social media monitoring provider Demonstrable knowledge of marketing principles and best practices Familiarity with Boolean logic and data analytics Experience working with CRM and/or ticketing systems, such as Gainsight, Salesforce, Zendesk, Zuora, and JIRA As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results. Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses. Cision is committed to the full inclusion of all qualified individuals. If reasonable accommodation is required to participate in the job application or interview process, or to perform the essential functions of the position, please contact hr.support@cision.com. For individuals based in New York, Illinois, Colorado, Washington, and California, Cision may disclose a salary range for this role. The base pay range for New York is $105,000 - $115,000 USD. This compensation range is specific to these states and may vary based on factors. Apply for this job
Interested in building your career at Brandwatch? Apply via the company career site. Voluntary self-identification information is requested to comply with equal opportunity laws. Participation is voluntary and confidential. See our Equal Employment Opportunity policy for details.
#J-18808-Ljbffr
At Cision, we believe in empowering every individual to make an impact. Brandwatch is the world’s premier social suite, empowering over 7,500 of the world’s most admired companies to understand and engage with customers at the speed of social. Cision and Brandwatch operate globally with offices around the world. As a Customer Success Director on the Brand team, you will have an overall responsibility for managing and growing our biggest, and most strategic accounts within our Brand portfolio. Your role is to build and maintain healthy relationships within your assigned accounts that enable you to drive strong product adoption, exceed business/campaign objectives and identify and sell-in intelligent commercial solutions, resulting in new and increased subscription revenue, whilst maintaining Brandwatch’s positive reputation. Key to this role is the ability to articulate value, inspire and sell the future of Brandwatch. We are a global leader in PR, marketing and social media management technology and intelligence, helping brands and organizations identify, connect and engage with customers and stakeholders to drive business results. What you’ll do
Develop a trusted advisor relationship with customer executive sponsors, such that all activities are closely aligned with the customer's business case and strategy, allowing the full potential of the Brandwatch solution to be realized Establish and oversee the customer's adoption, training and development of best practices to continually drive incremental value and return on the customer's investment Manage account renewals for your customer base, collaborating with account managers on quarterly business reviews, retention strategy and upsell initiatives Identify opportunities for expanded use of the platform and integration into the accounts’ business processes Identify and escalate key customer product related requirements and manage customer expectations on an ongoing basis Facilitate the development of a community of like-minded Brandwatch customers, routinely sharing best practices and leveraging lessons learned Update CRM and billing system records for customer accounts and opportunities Enable and assist product support to best address customer’s technical issues Serve as a coach and trusted advisor to Brandwatch customers What you have
5+ years relevant work experience in a customer facing role Excellent customer facing presentation, written, and oral communication skills Advanced understanding of social media networks and social monitoring tools Experience working with global customers across multiple teams and regions Proven track record of developing and executing strategic account plans Proven ability to develop executive champions at a strategic level The ability to multi-task and troubleshoot under pressure An ability to be astute, strategic, intelligent, and insightful Drive to work autonomously and proactively Nice to have
Experience working with (or for) a social media monitoring provider Demonstrable knowledge of marketing principles and best practices Familiarity with Boolean logic and data analytics Experience working with CRM and/or ticketing systems, such as Gainsight, Salesforce, Zendesk, Zuora, and JIRA As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results. Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses. Cision is committed to the full inclusion of all qualified individuals. If reasonable accommodation is required to participate in the job application or interview process, or to perform the essential functions of the position, please contact hr.support@cision.com. For individuals based in New York, Illinois, Colorado, Washington, and California, Cision may disclose a salary range for this role. The base pay range for New York is $105,000 - $115,000 USD. This compensation range is specific to these states and may vary based on factors. Apply for this job
Interested in building your career at Brandwatch? Apply via the company career site. Voluntary self-identification information is requested to comply with equal opportunity laws. Participation is voluntary and confidential. See our Equal Employment Opportunity policy for details.
#J-18808-Ljbffr