IT Hardware Technician Job at The Connected Office in Minneapolis

IT Hardware Technician – Gophermods

Base pay range: $31,000 – $42,000 per year.

About Gophermods

Gophermods is a Minnesota‑based tech repair company specializing in device repair and IT solutions for schools and businesses. Since 2010, we’ve built a collaborative team committed to honest service, quality repairs, and great customer and employee experiences.

The Role

• Pay: $16–$21 per hour (experience‑based) + performance bonuses.
• Job Type: Full time and Part time.
• Schedule: Monday–Friday, Day shift, No nights, No weekends.
• Work Location: New Brighton, Minneapolis.

What You’ll Do

• Repair & Refurbish: Diagnose, troubleshoot, and repair Chromebooks, MacBooks, Windows laptops, iPads, tablets, and desktops. Perform screen, battery, and component replacements, and full device refurbishments.
• Education & Business Projects: Support K–12 districts and business clients with device repair, fleet management, and large‑scale deployments.
• Provision & Deploy: Configure, image, and deploy devices with white‑glove care and enterprise‑level precision for managed services.
• Logistics & Asset Care: Assist with IT logistics, parts handling, and asset management. Maintain accurate documentation, ticketing, and invoicing in company systems.
• Teamwork & Efficiency: Keep a clean, safe, and organized workspace, and collaborate with teammates to streamline repair workflows and meet evolving client needs.

Training & Certifications (Paid)

• Paid IT training from day one—learn IT and computer repair the right way.
• Company‑paid CompTIA certification pathway for the CompTIA Trifecta.
• Clear IT pathway: grow from electronics and hardware technician to senior roles including Team Lead and Education Operations Manager.

Compensation And Benefits

• Pay: $16–$21/hr + commissions + performance bonuses + annual salary increases.
• Time Off: 2 weeks paid PTO + option for 2 additional weeks unpaid; major holidays off.
• Health: Medical, dental, vision (50% employer‑paid).
• 401(k): 4% company match.
• Disability: Short‑ and long‑term coverage included.

Ideal Profile

• Want a hands‑on job in a collaborative team environment with a people‑first culture and real growth opportunities.
• Communicate clearly, stay organized, and can lift up to 35 lbs.
• Are excited about a tech job that blends computer services and electronics services for the community.

Our Process Is Simple

Quick phone screen, then a couple of on‑site meetings to see the workspace and meet the team.

What's on Offer?

• Work within a company with a solid track record of success.
• Join a well known brand within IT Services.
• Attractive salary & benefits.