Secretary/Office Assistant Job at White Plains Hospital Inc in Town/Village of H

Overview

Office Assistant – Outpatient Rehabilitation Department at White Plains Hospital. Responsible for providing office assistance (scheduling, patient greeting, prescription/insurance management).

Responsibilities

• Adhere to WPH Performance Standards, Policies and Behaviors.
• Provide office assistant and secretarial functions: greet patients, check in, communicate arrival to clinical staff.
• Schedules new and follow-up appointments in EPIC through effective collaboration with clinicians.
• Collect co-payments.
• Create and maintain patient files; assist with copying, scanning, faxing documentation, prescriptions to facilities and agencies on behalf of patients.
• Assist with insurance authorizations and prescription management.
• Act as an ambassador for the department and project a positive image.

Education & Experience Requirements

• High School Diploma/GED.
• College or Business (Secretarial) School graduate preferred.
• Minimum 1‑3 years experience.
• Bilingual Spanish highly preferred.

Core Competencies

• Perform multiple duties in a high volume area.
• Efficiently balance visitors, phone callers, and secretarial duties.
• Deal professionally and efficiently with all staff, all levels of management and external constituencies.
• Self‑starter, self‑motivated and able to work without supervision.
• Flexible, organized and able to set priorities.
• Excellent communication skills.
• Exhibit courteous, cooperative and professional attitude at all times.
• Retains composure under stress.

Physical/Mental Demands & Work Environment

• May be exposed to chemicals necessary to perform required tasks. Hazardous chemicals are listed in the hospital’s SDS database.
• Must be physically able to sit for extended periods of time.
• Must be able to perform word processing/computer work and use of transcription equipment for extended periods of time.
• Able to move quickly throughout the work environment and the hospital.
• Ability to follow through on assignments without supervision.
• Ability to take initiative and be creative with workflow.
• Ability to communicate effectively, create form documents and compose correspondence.
• Ability to monitor flow of traffic (visitors, meetings, phone calls) and assess priorities.
• Ability to assess telephone calls as to their importance and refer to appropriate person, department or resource.

Primary Population Served

All populations.

Seniority Level

Entry level.

Employment Type

Full‑time.

Job Function

Administrative.

Industries

Hospitals and Health Care.