Customer Service Specialist Job at Hustle Notice Biz in Los Angeles

Customer Service Specialist

Department: Iris Comm Lab

Employment Type: Full Time

Location: Los Angeles, CA

Compensation: $900 - $1,150 / week

Description

Iris Comm Lab is dedicated to delivering impactful communication solutions that bridge technology and human interaction. Our commitment to innovation and customer service excellence drives us to continually improve and adapt, ensuring our clients receive the best possible support.

We are seeking a dedicated and proactive Customer Service Specialist to join our team. In this critical role, you will be the first point of contact for our valued customers, ensuring their inquiries and issues are addressed promptly and professionally. You will be responsible for providing top-notch customer service, which not only resolves issues but also creates a positive experience that fosters customer loyalty.

Job: On site
Location: Los Angeles, CA
Pay Range: $900 - $1150 per week

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely manner.
• Assist customers with product selection, order placement, and returns.
• Resolve customer complaints and issues thoroughly and efficiently.
• Maintain customer records and update account information as needed.
• Provide information about products and services to enhance customer satisfaction.
• Collaborate with other departments to ensure customer needs are met effectively.

Skills, Knowledge and Expertise

• High school diploma or equivalent; additional education in customer service or related field is a plus.
• Proven experience in a customer service role or similar position.
• Excellent verbal and written communication skills.
• Strong problem-solving skills and ability to think critically under pressure.
• Familiarity with customer service software and tools (e.g., CRM systems).
• Ability to work in a fast-paced environment and manage multiple tasks efficiently.

Benefits

• Health Insurance: Comprehensive medical, dental, and vision coverage.
• Retirement Plan: 401(k) with company matching.
• Paid Time Off (PTO): Generous vacation, sick leave, and holiday pay.
• Professional Development: Opportunities for training, workshops, and career advancement.
• Employee Assistance Program (EAP): Access to mental health and wellness resources.