BD (Tissuemed Ltd)
Senior Director, Global Business Services BPO Governance
BD (Tissuemed Ltd), Franklin Lakes, New Jersey, us, 07417
Senior Director, Global Business Services BPO Governance
Join BD (Tissuemed Ltd) as we seek a dynamic and innovative leader to grow and manage our global Business Process Outsourcing (BPO) strategy. In this senior role, you will report to the VP of GBS Excellence and shape BD’s BPO ecosystem to deliver operational excellence, cost efficiency, improved customer experience, and transformative value across enterprise functions.
Job Description Summary
Annual BPO Spend: ~$50M+
Geographic Coverage: North America, EMEA, APAC, LATAM
Functional Domains: Finance & Accounting, Human Resources, Procurement, Customer Operations, Digital Transformation, and other GBS Functions
Vendor Ecosystem: Strategic BPO partners across Tier 1 and Tier 2 markets
Service Locations: Global Hub and Regional delivery centers
BD is a leading global medical technology company dedicated to advancing the world of health. You will play a key role in aligning our BPO initiatives with BD’s global strategy and ensuring the highest standards of governance, compliance, and continuous improvement.
Responsibilities
Establish and lead governance forums with BPO partners and internal stakeholders to monitor performance, resolve issues, and drive accountability.
Implement standardized reporting and dashboards to track SLAs, KPIs, and continuous improvement initiatives.
Conduct regular operational reviews and ensure alignment with BD’s quality and compliance standards.
Capture stakeholder feedback on BPO performance issues to ensure first‑time quality and speed.
Lead the development and validation of business cases for BPO initiatives across Finance, HR, Procurement, and other GBS functions.
Partner with Finance and business stakeholders to model cost savings, service improvements, and strategic benefits.
Track and report on value realization and alignment with BD’s enterprise goals.
Collaborate with Procurement throughout the BPO contract lifecycle, including negotiation, execution, performance management, and renewal.
Manage vendor relationships and mitigate exposure in coordination with Legal, Procurement, and Risk functions.
Ensure a strong governance framework for innovation through automation, AI, and process optimization in partnership with BPO providers.
Champion change management and stakeholder engagement across BD’s global footprint.
Lead governance of process changes impacting outsourced operations, ensuring alignment with internal controls and regulatory requirements.
Facilitate cross‑functional decision‑making and change approval processes.
Maintain documentation and audit trails for all process changes.
Ensure outsourced operations comply with internal policies, regulatory standards, and data privacy requirements.
Conduct audits and assessments to identify and mitigate risks.
Create and regularly update business continuity and disaster recovery plans for outsourced operations.
Identify potential service‑delivery risks and implement mitigation strategies with BPO partners.
Qualifications
Bachelor’s degree in Business, Operations, Finance, or related field; MBA or equivalent preferred.
12+ years of experience in BPO governance, shared services, or outsourcing strategy, with at least 5 years in a senior leadership role.
Proven experience managing large‑scale outsourcing contracts and transformation programs in a global, regulated environment.
Strong understanding of operational excellence and process improvement methodologies (e.g., Lean, Six Sigma).
Experience in healthcare, life sciences, or similarly regulated industries.
Experience with global service delivery models and multi‑vendor environments.
Excellent negotiation, communication, and stakeholder‑alignment skills within a matrix organization.
PMP, Lean Six Sigma, or similar certifications are a plus.
We prioritize on‑site collaboration in a fast‑paced environment. A minimum of four days of in‑office presence per week is required. BD is an equal opportunity employer and welcomes candidates from all backgrounds.
Primary Work Location : USA, NJ – Franklin Lakes
Employment type : Full‑time
Salary Range : $208,600.00 – $375,500.00 USD annual
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Job Description Summary
Annual BPO Spend: ~$50M+
Geographic Coverage: North America, EMEA, APAC, LATAM
Functional Domains: Finance & Accounting, Human Resources, Procurement, Customer Operations, Digital Transformation, and other GBS Functions
Vendor Ecosystem: Strategic BPO partners across Tier 1 and Tier 2 markets
Service Locations: Global Hub and Regional delivery centers
BD is a leading global medical technology company dedicated to advancing the world of health. You will play a key role in aligning our BPO initiatives with BD’s global strategy and ensuring the highest standards of governance, compliance, and continuous improvement.
Responsibilities
Establish and lead governance forums with BPO partners and internal stakeholders to monitor performance, resolve issues, and drive accountability.
Implement standardized reporting and dashboards to track SLAs, KPIs, and continuous improvement initiatives.
Conduct regular operational reviews and ensure alignment with BD’s quality and compliance standards.
Capture stakeholder feedback on BPO performance issues to ensure first‑time quality and speed.
Lead the development and validation of business cases for BPO initiatives across Finance, HR, Procurement, and other GBS functions.
Partner with Finance and business stakeholders to model cost savings, service improvements, and strategic benefits.
Track and report on value realization and alignment with BD’s enterprise goals.
Collaborate with Procurement throughout the BPO contract lifecycle, including negotiation, execution, performance management, and renewal.
Manage vendor relationships and mitigate exposure in coordination with Legal, Procurement, and Risk functions.
Ensure a strong governance framework for innovation through automation, AI, and process optimization in partnership with BPO providers.
Champion change management and stakeholder engagement across BD’s global footprint.
Lead governance of process changes impacting outsourced operations, ensuring alignment with internal controls and regulatory requirements.
Facilitate cross‑functional decision‑making and change approval processes.
Maintain documentation and audit trails for all process changes.
Ensure outsourced operations comply with internal policies, regulatory standards, and data privacy requirements.
Conduct audits and assessments to identify and mitigate risks.
Create and regularly update business continuity and disaster recovery plans for outsourced operations.
Identify potential service‑delivery risks and implement mitigation strategies with BPO partners.
Qualifications
Bachelor’s degree in Business, Operations, Finance, or related field; MBA or equivalent preferred.
12+ years of experience in BPO governance, shared services, or outsourcing strategy, with at least 5 years in a senior leadership role.
Proven experience managing large‑scale outsourcing contracts and transformation programs in a global, regulated environment.
Strong understanding of operational excellence and process improvement methodologies (e.g., Lean, Six Sigma).
Experience in healthcare, life sciences, or similarly regulated industries.
Experience with global service delivery models and multi‑vendor environments.
Excellent negotiation, communication, and stakeholder‑alignment skills within a matrix organization.
PMP, Lean Six Sigma, or similar certifications are a plus.
We prioritize on‑site collaboration in a fast‑paced environment. A minimum of four days of in‑office presence per week is required. BD is an equal opportunity employer and welcomes candidates from all backgrounds.
Primary Work Location : USA, NJ – Franklin Lakes
Employment type : Full‑time
Salary Range : $208,600.00 – $375,500.00 USD annual
#J-18808-Ljbffr