Noblesoft Technologies
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Responsibilities
Perform technical support to client via telephone, chat, emails, or self-service tickets across all geographies.
Provide Level 1/L1.5 triage and resolutions such as password resets and account unlock for reported incidents and requests ensuring 100% compliance with Internal policies and procedures.
Provide hardware and software support to users which includes application supports like MS Office, Citrix, VPN, SCCM, Amazon Workspaces etc.
Take ownership of tickets/requests and communicate with customers regularly to ensure speedy resolution.
Hands‑on experience on ServiceNow/SNOW/RemedyNow or any ITSM tool.
Meet service level agreements such as response and resolution time, ASA (Average Speed of Answering), AHT (Average Handling Time for a Ticket/Request) and CSAT (Customer Satisfaction).
Provide refreshers to onshore and offshore new members.
Manage and provide support to different LOBs during requirement.
Basic understanding of DHCP, DNS, IP addressing and subnetting; basic understanding of fixing Wireless LAN and Ethernet desktop configuration issues.
Knowledge of mobile OS like iOS, iPadOS & Android.
Eligibility Criteria
Effective oral and written communication skills in all the languages known.
1–5 years of work experience in IT technical support / service desk (preferred).
Excellent knowledge and working experience on Windows, iOS & Android OS troubleshooting related issues.
Experience with ServiceNow ticketing system.
Open to work in a 24/7 work environment with rotational shifts and week‑offs.
Bachelor’s degree in computer science or a similar field; IT diploma holders are also preferred.
Salary: $100,000.00 – $205,000.00
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Direct message the job poster from Noblesoft Technologies
Responsibilities
Perform technical support to client via telephone, chat, emails, or self-service tickets across all geographies.
Provide Level 1/L1.5 triage and resolutions such as password resets and account unlock for reported incidents and requests ensuring 100% compliance with Internal policies and procedures.
Provide hardware and software support to users which includes application supports like MS Office, Citrix, VPN, SCCM, Amazon Workspaces etc.
Take ownership of tickets/requests and communicate with customers regularly to ensure speedy resolution.
Hands‑on experience on ServiceNow/SNOW/RemedyNow or any ITSM tool.
Meet service level agreements such as response and resolution time, ASA (Average Speed of Answering), AHT (Average Handling Time for a Ticket/Request) and CSAT (Customer Satisfaction).
Provide refreshers to onshore and offshore new members.
Manage and provide support to different LOBs during requirement.
Basic understanding of DHCP, DNS, IP addressing and subnetting; basic understanding of fixing Wireless LAN and Ethernet desktop configuration issues.
Knowledge of mobile OS like iOS, iPadOS & Android.
Eligibility Criteria
Effective oral and written communication skills in all the languages known.
1–5 years of work experience in IT technical support / service desk (preferred).
Excellent knowledge and working experience on Windows, iOS & Android OS troubleshooting related issues.
Experience with ServiceNow ticketing system.
Open to work in a 24/7 work environment with rotational shifts and week‑offs.
Bachelor’s degree in computer science or a similar field; IT diploma holders are also preferred.
Salary: $100,000.00 – $205,000.00
#J-18808-Ljbffr