University of Southern California
Patient Access Rep - ED - Registration ED - Per Diem 8 Hours Variable Shifts (Un
University of Southern California, Arcadia, California, United States, 91006
Patient Access Rep - ED
Keck Medicine of USC – Arcadia, California
Position Summary Under the direction of the Admitting Manager, the Patient Access Representative is responsible for interviewing incoming patients (inpatient, outpatient, and emergency department) to obtain all pertinent data for admission and produce a complete and accurate admission record. This includes medical record information, demographic and financial related data. The role answers all admission inquiries, collects deposits or payments, interacts with nursing units and ancillary departments, and provides directions within the hospital.
Essential Job Functions
Acknowledging patients or guests and their requests
Appearing professional in dress, grooming and hygiene
Assists in the training of new employees
Demonstrates awareness and sensitivity to the rights of patients and significant others, as identified within the situation
Document any financial arrangements made in the patient's account notes. Notifies the Admitting Manager or Business Office Manager of all problem accounts that require special attention
Exhibiting concern, tact and discretion in all working relationships
Functions with an awareness of safety issues and reports unsafe issues appropriately, as identified within the institution
It is the responsibility of the Patient Access Representative to uphold the highest service standards regarding patient care
Making patients' needs the first priority
Must be able to work and be cross trained in all areas of which includes Inpatient, Outpatient, Bed Board, and Emergency Room
Must be familiar with the Hospital layout in order to direct patients or guests to the proper destination
Must be physically able to push a wheelchair
Must be willing to meet staffing needs of the department and be available to work overtime, holidays, and shift changes
Must remain informed and compliant with HIPAA, EMTALA, the Fair Debt and Collection Practices Act, Medicare Secondary Payer, and other laws and regulations that govern Patient Financial Services
Must remain informed regarding all PPO, HMO, and Medicare, Medi-Cal and indigent service programs and requirements for timely processing of claims
Offering assistance promptly, cordially, and completely
Patient care is of the utmost priority in all aspects of registration. Must be comfortable with sick patients and able to summon medical assistance when needed. Must be BLS certified each year
Patient valuables are to be closely monitored by all Patient Access Representatives in accordance with Hospital policy and procedure
Performs various other duties, as assigned
Promoting unity and teamwork among co-workers and other departments
Responsible for appropriately handling all confidential information while at work, as well as when away from the facility
Responsible for completing the patient's electronic medical record and ensuring that all appropriate paperwork is sent to the proper destination in a timely fashion
Responsible for obtaining the Advance Directive information from inpatient, ER, OPS, and bed patients. Accurate data is entered in the computer and on the Conditions of Admission
Responsible for speaking with the patient in regard to their financial responsibility for the bill. Collects deposits on all self-paying patients and co-payments from patients whose insurance requires one. If the patient is unable to meet their financial obligation at the time of service, Patient Access
Representative is responsible to speak to them regarding the Hospital's requirements and make financial arrangements. Complete promissory note, when necessary
Responsible for the collection of all patients related information to produce a complete and accurate patient admission record. This includes, but is not limited to, choosing the correct medical record numbers, gathering current patient data, photocopying insurance cards, identification cards, and other pertinent information, obtaining authorization, obtaining signatures on all appropriate forms, and obtaining accurate insurance and demographic information in order to create an accurate patient account record. Responsible for understanding and participating in the organization-wide Performance Improvement Program through orientation, education, departmental, and inter‑departmental quality control, and quality planning activities
Responsible for understanding the Consent form, Advance Directive, and any other forms the patient is required to sign in order to accurately and clearly state the intention of each paragraph. Patients are to be well informed before a signature can be obtained
Responsible for meeting the department productivity goal of registering a minimum of 20 patients per shift. Also responsible to perform registrations timely, within the department standard of 20 minutes. Also responsible to maintain an account accuracy rate of no less than 80%
Shift logs are to be completed and printed in the Emergency Department
Responsible to perform, understand and demonstrate ability of all courses designated, within 90 days of hire for new employees, and within 1 year of 02/12/2018 for current employees. Current employees must successfully pass a competency test every two years from that original date completed
Job Requirements Position requires cross‑training across Inpatient, Outpatient, Bed Board, and Emergency Room; familiarity with hospital layout; ability to push a wheelchair; willingness to work overtime, holidays, and shift changes; knowledge of HIPAA, EMTALA, Fair Debt Collection Agency rules, Medicare Secondary Payer, and other relevant laws; understanding of PPO, HMO, Medicare, Medi‑Cal, and indigent service programs; BLS certification; compliance with patient valuables policy
Education Minimum – High School diploma or equivalent
Work Experience Minimum – 2 years of customer service experience
Licenses and Certifications Must be BLS certified or provide BLS certificate within 30 days of hire. M.A.B. certification required; new hires must obtain within 6 months of hire
Pay Transparency The hourly salary rate range for this position is $25.75 - $34.65. When extending an offer of employment, the University of Southern California Arcadia Hospital considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations
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Position Summary Under the direction of the Admitting Manager, the Patient Access Representative is responsible for interviewing incoming patients (inpatient, outpatient, and emergency department) to obtain all pertinent data for admission and produce a complete and accurate admission record. This includes medical record information, demographic and financial related data. The role answers all admission inquiries, collects deposits or payments, interacts with nursing units and ancillary departments, and provides directions within the hospital.
Essential Job Functions
Acknowledging patients or guests and their requests
Appearing professional in dress, grooming and hygiene
Assists in the training of new employees
Demonstrates awareness and sensitivity to the rights of patients and significant others, as identified within the situation
Document any financial arrangements made in the patient's account notes. Notifies the Admitting Manager or Business Office Manager of all problem accounts that require special attention
Exhibiting concern, tact and discretion in all working relationships
Functions with an awareness of safety issues and reports unsafe issues appropriately, as identified within the institution
It is the responsibility of the Patient Access Representative to uphold the highest service standards regarding patient care
Making patients' needs the first priority
Must be able to work and be cross trained in all areas of which includes Inpatient, Outpatient, Bed Board, and Emergency Room
Must be familiar with the Hospital layout in order to direct patients or guests to the proper destination
Must be physically able to push a wheelchair
Must be willing to meet staffing needs of the department and be available to work overtime, holidays, and shift changes
Must remain informed and compliant with HIPAA, EMTALA, the Fair Debt and Collection Practices Act, Medicare Secondary Payer, and other laws and regulations that govern Patient Financial Services
Must remain informed regarding all PPO, HMO, and Medicare, Medi-Cal and indigent service programs and requirements for timely processing of claims
Offering assistance promptly, cordially, and completely
Patient care is of the utmost priority in all aspects of registration. Must be comfortable with sick patients and able to summon medical assistance when needed. Must be BLS certified each year
Patient valuables are to be closely monitored by all Patient Access Representatives in accordance with Hospital policy and procedure
Performs various other duties, as assigned
Promoting unity and teamwork among co-workers and other departments
Responsible for appropriately handling all confidential information while at work, as well as when away from the facility
Responsible for completing the patient's electronic medical record and ensuring that all appropriate paperwork is sent to the proper destination in a timely fashion
Responsible for obtaining the Advance Directive information from inpatient, ER, OPS, and bed patients. Accurate data is entered in the computer and on the Conditions of Admission
Responsible for speaking with the patient in regard to their financial responsibility for the bill. Collects deposits on all self-paying patients and co-payments from patients whose insurance requires one. If the patient is unable to meet their financial obligation at the time of service, Patient Access
Representative is responsible to speak to them regarding the Hospital's requirements and make financial arrangements. Complete promissory note, when necessary
Responsible for the collection of all patients related information to produce a complete and accurate patient admission record. This includes, but is not limited to, choosing the correct medical record numbers, gathering current patient data, photocopying insurance cards, identification cards, and other pertinent information, obtaining authorization, obtaining signatures on all appropriate forms, and obtaining accurate insurance and demographic information in order to create an accurate patient account record. Responsible for understanding and participating in the organization-wide Performance Improvement Program through orientation, education, departmental, and inter‑departmental quality control, and quality planning activities
Responsible for understanding the Consent form, Advance Directive, and any other forms the patient is required to sign in order to accurately and clearly state the intention of each paragraph. Patients are to be well informed before a signature can be obtained
Responsible for meeting the department productivity goal of registering a minimum of 20 patients per shift. Also responsible to perform registrations timely, within the department standard of 20 minutes. Also responsible to maintain an account accuracy rate of no less than 80%
Shift logs are to be completed and printed in the Emergency Department
Responsible to perform, understand and demonstrate ability of all courses designated, within 90 days of hire for new employees, and within 1 year of 02/12/2018 for current employees. Current employees must successfully pass a competency test every two years from that original date completed
Job Requirements Position requires cross‑training across Inpatient, Outpatient, Bed Board, and Emergency Room; familiarity with hospital layout; ability to push a wheelchair; willingness to work overtime, holidays, and shift changes; knowledge of HIPAA, EMTALA, Fair Debt Collection Agency rules, Medicare Secondary Payer, and other relevant laws; understanding of PPO, HMO, Medicare, Medi‑Cal, and indigent service programs; BLS certification; compliance with patient valuables policy
Education Minimum – High School diploma or equivalent
Work Experience Minimum – 2 years of customer service experience
Licenses and Certifications Must be BLS certified or provide BLS certificate within 30 days of hire. M.A.B. certification required; new hires must obtain within 6 months of hire
Pay Transparency The hourly salary rate range for this position is $25.75 - $34.65. When extending an offer of employment, the University of Southern California Arcadia Hospital considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations
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