State of Delaware
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C/S Child Support Specialist I
role at
State of Delaware .
Make a Difference with DHSS Our mission at the Department of Health and Social Services (DHSS) is to improve the quality of life of Delaware citizens by promoting health and well‑being, fostering self‑sufficiency, and protecting vulnerable populations. We prioritize personal and family independence by assisting individuals and families in a variety of life areas.
Summary Statement This position is located in the Operations Unit that establishes and enforces child support orders. The incumbent will work with members of the Department of Justice and Family Court. Duties include contact with customers face‑to‑face, via phone, e‑mail, in court, or in the office setting; research and case management via various databases such as the Delaware Child Support System and other governmental automated systems.
Essential Functions
Interview obligees and assess their needs to determine the appropriate course of action. Update case records to include location of non‑custodial parent and custodial parent, asset identification, and establishment of paternity.
Access multiple national, state, and local jurisdiction database systems to gather information for the processing, establishment, and enforcement of child support cases.
Research and review obligees/obligors case records to prepare petitions, motions, wage attachments, and various legal documents.
Review case records to answer questions from obligee/obligor, employers, in‑state and out‑of‑state agencies, and elected officials. Document all inquiries in an automated system.
Refer obligee/obligor to other public/private agencies for services appropriate for their needs.
Maintain records and reports and share information with other public/private agencies.
Interview obligee/obligor to elicit sensitive information from persons of various socio‑economic backgrounds.
May provide outreach/education programs by working with various public and private social service agencies, schools, and correctional facilities.
Recognize crisis/dangerous situations and avoid/defuse through application of appropriate procedures/processes.
Job Requirements
Possession of an Associate’s degree or higher in Behavioral or Social Science or related field.
Six months experience in case management, including assessing, planning, developing, implementing, monitoring, and evaluating options and services to meet an individual’s human service needs.
Six months experience in interviewing clients and families to obtain facts, explore issues, and identify courses of action.
Six months experience in applying laws, rules, regulations, standards, policies, and procedures.
Six months experience in using an automated information system to enter, update, modify, delete, retrieve/inquire, and report on data.
Six months experience in narrative report writing.
Knowledge of math such as addition, subtraction, multiplication, division, percentages, or decimals.
Additional Posting Information This is a Casual/Seasonal position, a non‑pension eligible position without healthcare and/or other benefits.
Conditions of Hire All new hires are required to report to the Statewide New Employee Orientation (SNEO) on their first day of employment. Sessions are held at designated locations in Kent or New Castle County. Criminal background check: a satisfactory criminal background check is required as a condition of hire. Applicants must be legally authorized to work in the United States. The State of Delaware participates in E‑Verify and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the U.S. DHSS does not provide employment‑based sponsorship.
Accommodations Accommodations are available for applicants with disabilities in all phases of the application and employment process.
All Delaware applicants write & equal opportunity employer. The State of Delaware is an Equal Opportunity employer and values a diverse workforce.
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C/S Child Support Specialist I
role at
State of Delaware .
Make a Difference with DHSS Our mission at the Department of Health and Social Services (DHSS) is to improve the quality of life of Delaware citizens by promoting health and well‑being, fostering self‑sufficiency, and protecting vulnerable populations. We prioritize personal and family independence by assisting individuals and families in a variety of life areas.
Summary Statement This position is located in the Operations Unit that establishes and enforces child support orders. The incumbent will work with members of the Department of Justice and Family Court. Duties include contact with customers face‑to‑face, via phone, e‑mail, in court, or in the office setting; research and case management via various databases such as the Delaware Child Support System and other governmental automated systems.
Essential Functions
Interview obligees and assess their needs to determine the appropriate course of action. Update case records to include location of non‑custodial parent and custodial parent, asset identification, and establishment of paternity.
Access multiple national, state, and local jurisdiction database systems to gather information for the processing, establishment, and enforcement of child support cases.
Research and review obligees/obligors case records to prepare petitions, motions, wage attachments, and various legal documents.
Review case records to answer questions from obligee/obligor, employers, in‑state and out‑of‑state agencies, and elected officials. Document all inquiries in an automated system.
Refer obligee/obligor to other public/private agencies for services appropriate for their needs.
Maintain records and reports and share information with other public/private agencies.
Interview obligee/obligor to elicit sensitive information from persons of various socio‑economic backgrounds.
May provide outreach/education programs by working with various public and private social service agencies, schools, and correctional facilities.
Recognize crisis/dangerous situations and avoid/defuse through application of appropriate procedures/processes.
Job Requirements
Possession of an Associate’s degree or higher in Behavioral or Social Science or related field.
Six months experience in case management, including assessing, planning, developing, implementing, monitoring, and evaluating options and services to meet an individual’s human service needs.
Six months experience in interviewing clients and families to obtain facts, explore issues, and identify courses of action.
Six months experience in applying laws, rules, regulations, standards, policies, and procedures.
Six months experience in using an automated information system to enter, update, modify, delete, retrieve/inquire, and report on data.
Six months experience in narrative report writing.
Knowledge of math such as addition, subtraction, multiplication, division, percentages, or decimals.
Additional Posting Information This is a Casual/Seasonal position, a non‑pension eligible position without healthcare and/or other benefits.
Conditions of Hire All new hires are required to report to the Statewide New Employee Orientation (SNEO) on their first day of employment. Sessions are held at designated locations in Kent or New Castle County. Criminal background check: a satisfactory criminal background check is required as a condition of hire. Applicants must be legally authorized to work in the United States. The State of Delaware participates in E‑Verify and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the U.S. DHSS does not provide employment‑based sponsorship.
Accommodations Accommodations are available for applicants with disabilities in all phases of the application and employment process.
All Delaware applicants write & equal opportunity employer. The State of Delaware is an Equal Opportunity employer and values a diverse workforce.
#J-18808-Ljbffr